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March 2024 by Stephen Tyler Boniella
Same day pickup on a reclining love seat, this place really pulled through.
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February 2024 by Jennifer Heard
We went into the store looking at living room suits & chairs, & the young lady helping us her name is Kim She is amazing! She was so very helpful to us & explained everything so my parents understood things better than I was explaining it to them lol. Thanks Kim! ? Yallgo in & ask for Kim She is amazing and will help you!!!!
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September 2023 by Susan McKinney
Miss Kim was very nice and helpful she made me very happy with my purchase
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February 2023 by John Minella
I was greeted Jose Orozco who helped me with my needs and questions he made the hole process easy and simple.
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October 2022 by Rachel Saucier
We loved working with Jose Orozco. Super friendly and Informative. We've been customers for years and will continue to be In the future. Thank you!
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May 2022 by Cindy Traylor
I bought a TV at Ft Payne Badcock and only 2 months old TV is a defect. Already tearing up, so I called and talked to Cameron the Manager and he was very rude and a complete j**** He needs to be fired. UPDATE! I CALLED THE SCOTTSBORO STORE AND EXPLAINED MY SITUATION TO THE BEST SALES PERSON BADCOCK HAS, HER NAME IS JENNA! SHE'S GREAT! SHE RESOLVED MY PROBLEM WITHIN 10 MINUTES! SHE TALKED TO HER MANAGER AND THEY ARE REPLACING THE TV! JENNA HAS ALWAYS BEEN SO HELPFUL AND SO SO NICE. THANK YOU JENNA.
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December 2021 by Tammy W.
They do not stand behind what they sale. I bought an adjustable bed they refuse to make it right. They say they will call but never do.
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December 2021 by Ashley Baker
Friendly ,Great help and fast service , wouldn't go anywhere else to get what I need.
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September 2021 by Cheyenne Jenkins
I'm only giving 4 stars because we bought a couch and love seat recliner set about 2 years ago. And after only a year the love seat recliner broke and they gave us a new one and then it wasn't 6 months later both recliners broke again and of course they were not in warranty anymore and I'm stuck still with 2 broke recliners lol. But the people there have great customer service. Especially Jose, who we worked with last night on purchasing a new bed set. But I'm a little hesitant considering what happened to my love seat.
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August 2021 by Donald Owens
I purchased a washer and dryer and a sofa bed and the staff was very helpful and easy to talk to and when they delivered the items they set them up and I love them
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May 2021 by Destiny Murphree
Bought the item I came in for with no problem and I had the best salesman! Ask for Jerad if you go in and purchase an item!
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May 2021 by Tim Selbe
I was impressed with the customer service I received from Jenna (assistant store manager) She was very knowledgeable, courteous and was very professional. Kinda bummed me out that I will not receive my furniture for 3 weeks but I do understand with the current world wide pandemic. I would highly recommend Badcock in Ft. Payne.
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May 2021 by Sandy
Very nice furniture. However the customer service was absolutely terrible! Both my mom and I were greeted by a lady and she insulted me. She also kept insisting us to go buy from Walmart instead of this store. We told her multiple times that we wanted to buy from here but she just wouldn’t stop. I have no clue if she is like this to other customers but once we say that we want to buy from here we mean it. We will absolutely NEVER come here again.
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May 2021 by Divell Bell
Bad BusinessDon't let you know what time frame
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April 2021 by Emma Boc
I went to the store and Jose answered all my questions in a professional and knowledgeable manner. I was very happy with the great customer service
