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November 2023 by Nick Denton
I just bought my wife a 2021 Chevy spark from them. $0 down credit not great. Drove off lot in my wife’s perfect car. Conway, ruby, josh, and JJ were amazing. They told us no matter what they would get us in a car. I would 100% send anyone I know looking for a car there. They are the most helpful, respectful, and honest people!! I will be getting every vehicle from them from now on. We were down on our luck and they saved us in many ways. They we’re amazing. Go check them out!!! They make miracles happen :)
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November 2023 by Meagan Cameron
Leslie, Conway, and Nick are the best! They all three worked so hard at getting me the best rating and price. I traded in my suv for a newer suv and they were such a huge help. Very friendly and gave me every bit of information I would need and answered all questions I had. Thanks for everything!
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October 2023 by FishH2O
The staff at Basswood assisted in making this gift to my daughter truly memorable. We drove 2.5 hours to purchase the car. I asked them to remove the rear tint and replace the battery, they immediately accommodated my request. They delivered the car free of charge to us when it was ready. Their prices are best I found when I was looking for her 16th birthday gift. JJ was incredible as was Josh and Conway.
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October 2023 by Sarah Hughes
RUBI, along with everyone else, is the absolute BEST!! No matter what situation you have, they will figure out for you! Rubi never gave up on trying to find the best deal for me and sure enough within 24 hours she sent me home in this beautiful Nissan ON MY BIRTHDAY!! Thank you Basswood AND my girl Rubi for making this day the best! You are seriously more than a car dealer, you are a friend for life! ❤️
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October 2023 by Thyra Richardson
Heather and Conway are the best!!!! They helped me not only buy a car for my mom, but also got me approved for a 2023 kia Sorento 3 days later! They work miracles and are very kind and friendly people. They answered every question honestly and in full no around the corner answers. This is the first time in my life that I'm able to do something like this on my own and it's all thanks to them! I've already told about 20 people where I live in georgia to only buy cars from Heather and Conway at Basswood, I will tell everyone for years to come!!! Thank you so much Heather and Conway for everything!!!! If I could leave a higher rating for you I would.
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October 2023 by Kasey Hughes
Heather and Josh as well as the rest of the team were absolutely fantastic. I work out of town they had tag on the vehicle as well as added fees for original in deal. Worry and stress free. Highly recommend. I had looked at used car lots thinking I could never get my payment to where I wanted at a dealership but Heather got everything just where I wanted big shout out. And thank you all. I love my car ?
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August 2023 by Johnyboii Dlc
Rubi Delacruz and Leslie Munson are top notch sell representatives at Basswood, I highly recommend speaking to either one when making a car purchase. I am so happy with my 2020 dodge challenger!
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August 2023 by Rachel Curtis
I highly recommend this company. They have great customer service. They always help me and my family when I need a vehicle. I have bought two cars from Basswood. I live an hour and half away and the drive is worth it. They have the best price and reliable vehicles. The people there are always amazing.
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August 2023 by Marcy Hester
Great place to buy a vehicle! Purchased my last two cars here. Ask for JJ. He'll do everything he can to find what you're looking for in your price range. Great people all around! They'll take care of you and make the car buying process as easy as possible.
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July 2023 by Sheldon Chase
Leslie and Conway are great me and the wife traded in a ram 1500 for a renegade and we’re in and out same day, in fact within hours. Never has this happened at other dealers I’ve dealt with. Will be seeing them again in the future. Thanks to all of you at basswood Chrysler dodge ram.
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July 2023 by Josie Albarran Martinez
Basswood in Fort Payne without a doubt the BEST place to purchase your vehicles. Thanks to Leslie, Conway and Josh for the outstanding customer service. But most of all for making it possible for me to not leave empty handed. Got me in a vehicle that made my mouth drop when I saw it. Thank y’all again for everything
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July 2023 by Jackie H.
What a nightmare my ordeal with this dealership has been and continues to be. First they sold us a car that could not be registered. My Mother, who lives in Florida bought the car for me to use here in Alabama so it had to be registered in Florida and could not be. After nearly 2 weeks of fighting back and forth they agreed to let me return the vehicle, which I did. Now my Mother has a bill for the first payment, I called the dealership and they said they have filed all the paperwork and contacted the bank (lein holder). We have been in contact with the bank and they said they HAVE NOT seen any paperwork or had any phone calls regarding the vehicle being returned to the dealership. So now there is a payment due on a vehicle that is not only at the dealership but they even have it posted for sale again. DO NOT RECOMMEND!! BUYER BEWARE, they don't know what they are doing or they would have never approved the deal to begin with (words of Nick the Sales Manager) and they will lie to you knowing it was their mistake to try to cover up what they did. Now we are expected to make payments on a vehicle they are in fact trying to sell to another unsuspecting customer. Time to find an attorney!
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June 2023 by DESMOND JOHNSON
When other dealerships say no, Basswood CDJ will do everything to say yes!!. Leslie and the whole sales team worked so hard to make sure your car deal is easier, better and fulfilled. Thank you for making dreams a reality. I recommend you give them the opportunity to give you the best deal when shopping for your next car as well.
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June 2023 by Jessica Greene
Thank you Leslie, Conway, and Nick for making one of my dreams become a reality! All 3 were great to work with and super friendly! Great customer service and made sure my needs were met! Everyone has said this is my perfect match and thanks to you 3 I have been blessed!
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June 2023 by nathan grissom
Extremely patient and helpful through the whole process. Jim and Leslie made the whole experience very easy. They were very nice and took their time to make sure I was able to get the vehicle I wanted for a fair price. Would recommend for anybody in the market for a used vehicle.
