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October 2023 by Jennifer Mays
Mattress Planet is the place to go for your next new mattress! Let me tell my story. I struggle with back pain. All last winter I struggled to get good rest on our 8 year old mattress. We went to Mattress Planet in March and decided quickly to buy a Tempur-pedic firm mattress with the hopes that the orthopedic alignment features would help my back. The mattress also came with $300 of free items so I chose Bamboo sheets and a Tempur-pedic ProHi pillow. Eric told us that if we had any trouble with the mattress to just to let him know. He said he would go beyond the trial date to do whatever it took to sell me a good nights sleep not just a mattress. We tried the Tempur-pedic for two months and beyond. My husband loved it, and I tried so hard to like it. It was a great mattress, but not for my back. I went to see Eric and told him what was going on. He had me try a Stearns and Foster Lux Estate, but didn’t have the medium firm that I wanted to try. He called around and found one in Chattanooga. I tried it out and decided to go with it. Mattress Planet quickly got me my new mattress ordered and delivered. We love the feel of this new mattress! He did not make me reimburse any of the free items I got in the beginning with the Temper-pedic mattress and did not make me pay a delivery fee for the second mattress or removal of the first one. He also reimbursed me the price difference of the two mattresses. He has been so easy to work with. I know when I do need another mattress, I will go to Mattress Planet because Eric knows how to treat a customer!
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October 2023 by Gail Carden
Eric was amazingly patient with all my order changes! He and DJ were still able to fulfill my request and delivery at my choosing. I highly recommend his products!!
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August 2023 by Kylie Sims
Very friendly and helpful! Came in looking for a very specific pillow, but he didn’t have the exact one I wanted. He got mine shipped free the next week, and gave a great deal on a different pillow of the same brand to get me through. (And then my husband got to keep that one. Lol) When it comes time for a new mattress, we’ll be coming back!
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June 2023 by Robby Coggin
Good turn around time on quality mattresses. Customer service is top notch in house and delivery!
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June 2023 by Jenny Taylor
Eric was great. Not a novice, knows what he’s doing and doesn’t mess around. But not pushy either. And deliver was SAME DAY, which is rare these days. Guys who came out set up what I already had, put the new matters and box spring on it and carried off the old, including the old headboard and footboard. They were courteous and respectful, and made sure I was happy before they left. Top notch guys. All around.
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June 2023 by Sierra White
My family and I just recently visited the store in search of a new bed. The owner took the time to answer all of our questions and more. He was very kind and helpful. He helped us find the perfect bed for us. Overall our experience was great. I definitely recommend anyone in the area that is needing a new bed, to go visit this store.
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June 2023 by Steve White
Erick the owner was very informational and got us the perfect tempurpedic mattress. 10/10 experience for sure. Highly recommend anyone who is looking for a quality bed to see this man. Thank you for everything and the great deals you gave us.
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May 2023 by Pam Harper
I purchased a Tempur-pedic mattress & an adjustable smart base for my queen bed this year. Eric was very knowledgeable & helped me decide exactly what I needed. His helpers D.J. & Justin delivered my mattress & base. They showed me how to use remote & set up app. Customer service was excellent. I recommend them to anyone needing any kind of mattress or base.
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May 2023 by Lisa F
Very nice and helpful employee is only reason they are getting 2 stars. Went to check about our mattress warranty but seems that its not as great as it seemed 8 yrs ago when purchased our mattress with 10 yr warranty. Important details left out then. Also found out that warranties are shorter for older ppl than for younger ppl which i felt as if that's not treating all customers with the same respect. Will be purchasing new mattresses for our home elsewhere from now on. Ppl get older thats life ìts just a shame they are not respected at Mattress Planet. I'm not elderly but will not do business there again.
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March 2023 by Melanie Wells
After leaving hospital I needed a hospital bed (still recovering) I called Ft Payne Mattress Planet. Travis the store manager was extremely helpful, knowlegeable, he sent me photos of their many options. Travis helped me find the right bed for me. D.J. came and installed, very polite, and effecient. The whole experience has been refreshing. I HIGHLY RECOMMENDTHIS STORE. Service products unmatched, service unparalleled.
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March 2023 by Jason Bailey
Best quality products and service. I've had my bed for several years and would recommend Mattress Planet to anyone!
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March 2023 by Wendy Spillman
These guys did a great job with our whole experience. And DJ & company delivered without a hitch. Great job guys and thanks!
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February 2023 by Sheryl Stiltner
If you are needing a new mattress you need to go to Mattress Planet in Ft Payne, AL! Go see Eric and the gang! Eric is the most informative person and really will find you the perfect mattress! From the initial sales floor to having my bed delivered it was a flawless process! The delivery guys were so nice and helpful with getting my new bed set up and removing my old bed. I would recommend Mattress Planet 100%!!
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December 2022 by Misty Harmon
Great customer service! And I love my new mattress. Could not be happier!
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October 2022 by Jake_Laura Johnson
This is the only place I’ll be buying a bed from now on! These guys are top notch, and seriously care about their customers. I live 2.5 hours away from them, and they delivered my mattress right into my house. Thanks guys!
