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February 2024 by Dana Hill
Isn't open anymore
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January 2024 by Rikardo Rocha
The store is already closed, they moved
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October 2023 by Debbie Taylor
I had a terrible experience here 3 years ago and vowed to never go back. Now they are closed!
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October 2023 by James Bibby
I was with metro in fort Payne Alabama and a Mexican girl that worked there screwed me around so bad that I had to switch carriers. now metro in fort Payne is closed for good. Apparently they screwed the wrong person over. It was a matter of time when you do bad business. Thank you.
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July 2023 by Jessica Hawkins
Jason Y. Was very quick and helpful in getting me all set up!! Will definitely go back!!!! Very nice environment.
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July 2023 by Ginsu Broch
Now the store is closed in Ft Payne.....gotta drive 50 miles to get a phone. Good job METRO !!
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July 2023 by Jorge Rico
I need to go pay my phone bill but the workers are great people
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February 2023 by Mitchell Johnson
I asked to use the phone to call customer service and the guy working said I had to use my phone or pay $20 for them to help me, this sounds REALLY out of place. 3 other metro stores I’ve been to have NEVER charged ANYTHING to help. This needs to be fixed. Lawsuit waiting to happen.
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October 2022 by T P
There our no free upgrades, even after 6months or years later lol. You can conveniently pay $100-$500 more on a decent upgrade,(here’s a tip-Verizon or Walmart, Straight talk is wayy cheaper for the same exact phone). I’ve walked in the store before wanting help, but I was a bother, so I decided to call and I was asking questions and then CLICK…maybe have some decent customer service, at least have a good day something.
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May 2022 by Megan M
I love my Metro plan, but our local store makes staying hard. They always act bothered when customers come in (and I always try to give the benefit of the doubt, I've worked customer service and know how rude customers can be). I never mind waiting or mess ups because we are all human. However, there is a problem I have tried to fix a few times that has cost me a lot of money over time. They talked us into added a line to our plan, but I ended up not needing it, so I went back a month later to have it removed. The charge was still there, so I went back again and they said it was fixed. I am on auto pay, and I went back to check my statements and I have still been getting charged over the last year! I'm very frustrated about the whole situation.
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July 2021 by Justin Baker
The customer service is really bad at this location. Was thinking about switching to Metro from my provider but I decided against it after how I was treated at this store. Thanks but no thanks. The people who work here are too bothered when a customer has a question. They only want to talk amongst themselves instead of help people who ate trying to give them money. Have now taken my business elsewhere.
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July 2021 by Robin Carroll
The Metro store Fort Payne Al was very rude to me. The text I got said I could get a new phone and they said the message was Not from them. They are scammers to because the lady said Anew phone was 100.00 until I said my husband paid 80.00 then she changed the price to 80.00 but still not free
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June 2021 by Heather Bouldin
They are always so rude. The customer service is ridiculous.
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June 2021 by Shanda Jordan
I sent my mother into the storeTo upgrade her phone.she was not happy with the phone and went 10 days later to get a different one... the young man told her..she had to wait 6 months... the recipient clearly said you have 14 days.. so she took him at his word... do not want cash wants a difference phones..one that will work.
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March 2021 by Felicia Pike
I love metro the staff is friendly and helpful
