Verizon offers a positive experience for customers seeking new devices and support. Many customers appreciate the helpful and knowledgeable staff, who provide assistance with device purchases and technical issues. One couple successfully walked out with two new iPhone 14 Pluses after a brief visit, enjoying a reasonable monthly bill that included necessary services. Another customer praised a staff member for his kindness in helping an elderly individual with smartphone issues. Additionally, a customer with a malfunctioning phone received courteous service, resulting in a successful exchange for a properly functioning device. Overall, Verizon is recognized for its stellar customer service and dedication to resolving problems efficiently.