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March 2024 by Sylvester Cannon
Great srv this time.
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March 2024 by Amber
We stopped here for dinner with family before leaving on a long drive trip moving.The food was good and fresh for some of us but others in our group had other opinions. Like the ranch was really salty and since it was 4 separate orders its like some of us got still edible fries/food but wasn't very good and they even got 2 dinner plates (sides) completely wrong & we were the only customers in there at the time also. The wait was a bit much seeing as it's "fast food" and we were in a hurry with a long drive but the cashier was nice, friendly & tried to be as helpful & pleasing as he could. I love Jack's and its different food but some of our family members said they didn't enjoy the experience and wouldn't be going back atleast to that specific location. They were also out of honey mustard sauce for my little one who got chicken fingers for his dinner of course. Everyone always seems to have a different experience though. I overheard at the drive thru a very unhappy customer that even wanted just a complete refund.
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March 2024 by Gene Walker
Good burgers and
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March 2024 by Jeff Carlile
The person waited on me at like he was doing me a favor but taking my order was uncoordinated getting a drinks in a coffee it took a while to get the hash browns I don't understand why it took so long there's already prepared all you had to do is give me my order and I could win on my way with that section are the restaurants in that area is very poor need to upgrade in quality of hiring employees I know it's hard to get a higher quality pool of people to hire in that area
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March 2024 by Charles Webb
Good food at a decent price. That's what expect at Jack's.
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February 2024 by Devyn McCombs
Me & 3 other cars sat at 12:45 in the drive-thru line for 5-10 mins with no one answering the microphone. Nobody in line at window. I drive up to window, have to wave someone down to come to the window. Guy says “yeah?”, I asked “is anyone working the window, or do I need to come inside? I’m just trying to order.” He then closes the window on me & walks away. What an absolute waste of individuals. POS employees. I imagine the manager is a POS if they hired those type of people.
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February 2024 by Tammy Morton
Jack's is always reliable for a great burger. ?
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February 2024 by KAREN SAXON
Had to have a sausage biscuit this morning. It was delicious. Service was good too!
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February 2024 by Jeanette Turner
I ordered the Big Jack Bacon but there wasn't any bacon on
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February 2024 by Andrew Goodlett
Whoever the district manager is over this location needs to re-evaluate their staff and the quality of the store in general. I don't leave reviews on places, ever. And am also a manager of a fast food restaurant myself who door dashes on the side. There is NO excuse for the lack of customer service, lack of menu items available and lack of cleanliness in general that I experienced today. I was there to pick up an order for door dash and nobody even acknowledged me for 15 minutes until I basically had to yell for attention. They handed me a 4 piece chicken meal with no sauce, no drink and no milkshake that was on the order that the customer already paid for. Proceeded to tell me they were out of every sauce, had a broken shake machine, and had no pies. A man came to the counter to ask for ketchup in which they replied they had none while I was staring at ketchup packets behind the counter. If I ever walked into my store looking the way it did with a full staff behind the counter treating customers the way these employees were, I would send them home immediately and look for new staff. if you are going to be affiliated with Doordash, you should probably make sure your truck orders are accurate enough to be able to provide the product that customers are ordering so they don't pay for that product and never receive it. If it's not an inventory issue then it's just your staff being lazy, which should also be addressed. I will never accept another door dash from this location because it only affects my rates negatively and i would advise other dashers to steer clear as well. Do so much better.
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February 2024 by Cartrice Caver
They don't pay no attention to the customer's request on how to make our food and then get an attitude when you bring it back or complain . Both locations I go to ALWAYS get my order wrong and that's Fultondale AL. And the one on Pinson Valley Parkway in Birmingham Alabama . They both have terrible customer service and can't follow simple instructions. I haven't been back to NO JACK'S LOCATIONS SINCE MOST DEFINITELY WOULD NOT RECOMMEND TO NOONE
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February 2024 by jennifer black
Well this Jack's like some time like the rest food is good, service is good I ordered a big bacon and it was good.
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February 2024 by Deena Crear
Chicken fingers are so small. Food cold!
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February 2024 by CurtDog Winslow
Love jacks bacon burger, one of the last burger joints that comes close to a home burger” always fresh lettuce and tomato . Taste and looks just like they made it fresh!
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January 2024 by oscar pulido
Service is
