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March 2024 by John Goldsmith
Washing machine broke in April of 2021. Still not fixed. This store will not help and I have contacted corporate and appears I might get a partial refund. And still will have a broken washing machine. Be warned Lowe's will not fix it if broken.Started the kitchen project in August of 2023. Had no problems to speak of with flooring, excellent service.Ordered a new counter top for the kitchen, Sept. 16,2023. It got installed Feb. 16, 2024. Had to get corporate involved, as this store was no help. Associate, Donovan was rude and kept me waiting for over one hour try to speak with him. Avoid Donovan at all cost if you need help. Come to find out, the kitchen department uses a program called IME. Avoid it completely, as you have to pay Lowe's store and you have to pay IME. Then I got another bill from IME, because I did not pay with a Lowe's credit card. IME was the main problem and the delay that took so long to install the counter top.It is nothing but a rip off and will cause you nothing but aggravation.
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March 2024 by Yeraldina Moschiano
I went crazy with the very pretty and economical plants.
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March 2024 by Nati Vicente
I love
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December 2023 by William Brewer
Went into this Lowe’s to get plywood linoleum and a bathroom vanity. I asked someone to help me load 2 sheets of 3/4 ply onto my cart he “standing next to the plywood” told me he would get someone and left. 15min later I loaded them by myself. Went to the vanity section asked a guy if he could help me find a $200 model that there was a tag for and online said there were 6 in stock he scanned the one sitting on the floor beside me said it’s only $239 and left. Then went to flooring asked a guy if he could cut linoleum he said he couldn’t but would call somebody he called 2x in a 30min span no noe else ever came but luckily I was able to do some looking online while waiting and found that Home Depot 25min away had everything I needed so drove there and bought all my materials in less time than I spent waiting for help that never came at Lowe’s. Just can’t make money dealing with Lowe’s anymore… o yeah Home Depot was cheaper on just about everything too.
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December 2023 by Meaghan Quick
How many people does it take to return ornaments? Three. How long does it take... 25 minutes. We have stood in line for 24minutes while 3 people watch with 1 othe return registers open.
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November 2023 by stan gillard
Sadly to say My experiences over the last 5 years at Lowes is usually good but I have Lemon Fridgerator !!! Under warranty, 18 Trips for service, Lowes will not Help me !!! I keep getting the run around an 30 phone calls for service!!!Don't buy a Samsung refrigerator from Lowes !!! You will regret it !
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November 2023 by Joe Kirsch
Time was that you'd be swarmed with people asking if you needed help with anything. Now, good luck finding someone at all, let alone anyone who is knowledgeable. And prices are quite steep and they never have any good sales.
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November 2023 by Kenneth Richardson
Following wal mart will be your end.I do not work for you or wal mart. I can't see any savings. You don't understand we will pay a little more at other stores for better service.Note This review is about lowes in trussville and mainly about self checkout, we don't work for lowes.
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October 2023 by Denise Coleman
This was very little assistance in the department. The salesman that appeared after 20 minutes was very slow, unconcerned, and did not possess adequate knowledge. The manager that was called had the same indifference and unconcern. Also explained the merchandise being advertised on the floor was the last in stock, only a display and could only be viewed and not sold. She then walked away with a very condecinding and rude attitude.
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October 2023 by That1guy Taybugy
If you like home improvement or you are a handy man go to Lowe's. They got all the handy man's needs whatever you can think of for a usual minor fix up or decent fix up and even some stuff for a major fix up. I shopped at Lowe's for boards to rebuild my house's foundation. In short they have everything shop at Lowe's.
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October 2023 by Nate Carr (n8carr)
Came to get paint matched. No one in this area for 10 minutes. I called the store… kept telling the automated system I wanted to talk to a manager… it finally said let me get someone, and then went silent.10 minutes later, someone finally showed up.If time is important, go elsewhere for paint
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October 2023 by jimbeaux hillard
i was in there an hour and a half. no employee ever knew i was even there. it's a good thing i know what i need. at least they keep the best tools and supplies in stock.
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October 2023 by Lindsey Wagner
I would give five stars except at the pro side, which is where I check outthere is one particular woman at the check out that has bad bad attitude. Also need to have clearance stuff more organized. It has got a lot better the past year with that but still needs to be addressed. Love the MVP coffee and the free snack rewards on app. Can’t beat free!
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October 2023 by allen jarvis
Overall it's a nice place to shop but compared to home depot, Lowe's had stuff all over the store as the depot has there stuff all together...ex. pex and pipe and flitting should all be in the same isle or toilet valves should be with the toilets. Instead Lowe's had that stuff in the weirdest of places.
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August 2023 by Brandon Hunt
Terrible customer service. No one can ever help you. My employees have been accused of lying about a plant they sold us that the customer didn’t like so we returned it for him to call my employee a liar because he was younger. This Lowe’s used to be great. They have no will to help anyone and the mangers are aweful. They will eventually end up like Graysville if they don’t get control immediately. Tried to to return 2 things this week for gift card but nope. A lot of people really festival better. Corporate needs to get in quickly!
