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February 2024 by Thomas Blanton
In and out with no issues and a friendly staff
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November 2023 by shonte quick
Friendly workers, and clean facility will always use this location for all my moving needs!!
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December 2022 by Amie Rose
DO NOT STORE YOUR BELONGINGS HERE!!! $10k+ OF WATER DAMAGE (NO FLOODING) AS THE UNITS ARE NOT PROTECTIVE AGAINST THE ELEMENTS. We put our stuff in belongings while we were in the process of selling our house and moving cross country. We put it in one of the truck box storage units when you first pull in for about 3 months. EVERYTHING WAS WATER AND DIRT DAMAGED. the units provided no protection from the weather. There wasn't even any extreme weather, just general bama weather. We'd have been better just putting it in the yard with a tarp loosely covering it. Management did nothing because we didn't purchase insurance. But insurance is for severe weather damage like floods and what not. This is just general weather. Nothing extreme. They just lack the ability to provide any protection. Over $10k damage. Had to throw a lot of large furniture pieces away. Tvs not working from moisture. The box truck units are a money grab. Will never use U-Haul for storage again.
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August 2022 by Neecee steward
Not only did I sit in my car burning my gas for almost half an hour because no one was inside at that moment. I went to a near by store to get something to drink since it was so hot once I got back they were there. I walked in to 2 females 1 busy with an elder man another heavy set 1 with dark hair that refuse to acknowledge of my presence. Not until I had to urine as I walked by her she screamed "where are you going" repeatedly very loud and unprofessional. Unlike her i acknowledged her and informed her of the bad customer service she then stated she was busy on the computer. Being 7 months pregnant once im irritated it's honestly a wrap, so I continued to the restroom afterwards I left no longer wanting service. Because a simple "1 moment" could have made this situation totally different. Corporate is my next move because as a courier service that rent their trucks when volume is high I will definitely not accept that.
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May 2022 by cornelious steward
Not only did I sit in my car burning my gas for almost half an hour because no one was inside at that moment. I went to a near by store to get something to drink since it was so hot once I got back they were there. I walked in to 2 females 1 busy with an elder man another heavy set 1 with dark hair that refuse to acknowledge of my presence. Not until I had to urine as I walked by her she screamed "where are you going" repeatedly very loud and unprofessional. Unlike her i acknowledged her and informed her of the bad customer service she then stated she was busy on the computer. Being 7 months pregnant once im irritated it's honestly a wrap, so I continued to the restroom afterwards I left no longer wanting service. Because a simple "1 moment" could have made this situation totally different. Corporate is my next move because as a courier service that rent their trucks when volume is high I will definitely not accept that.
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December 2021 by Cathy Wolfe
Sara the manager at this location helped resolve a drop off problem that broke down 3 times via phone with main office, 1 time in person & several $ charges later with the Uptown location. She went the extra mile after I wasted hours on the phone dealing with my drop location a week later. And they still tried to stick her with the problem she was not involved in. Shady. Rent from this location.
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August 2021 by Avory Darrien
Robert is AMAZING!! A difficult move he made it easy from the time I walked in. Was super informative and easygoing. Very professional. If uhaul keeps employees like this ill rent every move!!!
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May 2021 by Mathew M.
Nearly 5 months since the tornado damage at this location and they still haven't fixed my unit. My belongings are still in a crate at a different location (was never told they were being taken there), I am getting late payment emails from the second location (who I had never previously done business with) even though I have always been on auto pay, none of the employees at either location can even figure out how to resolve my bill because they say I am the other location's customer, and the managers never call me back. Suffice to say my customer experience is not very good.
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October 2020 by Avory Morgan
Robert is AMAZING!! A difficult move he made it easy from the time I walked in. Was super informative and easygoing. Very professional. If uhaul keeps employees like this ill rent every move!!!
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June 2020 by Peggy Duncan
My husband recently used this location and was very impressed with the staff, their knowledge and having the things there he needed to make his trip necessary. We will definitely use them in the future!
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May 2020 by Justin Pettigrew
Great customer service. Lady who works there very very beautiful I need to know her name. Poo
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November 2019 by Krushh Mobb Entertainment
Great customer service. Good vibes
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July 2019 by Dr. Mizo Taha
I requested a 15 feet >> got a 20 feet
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April 2019 by Karen N.
Needed to get propane gas filled. I went before to show her a picture of the truck I needed filled. She agreed to fill it and next day when I went she did not even want me to park. Thanks for wasting my valuable time.
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June 2018 by NV Forrest
The Good: Kelly Cobb was professional and practical. When the climate control stopped working she worked hard at rectifying our bill. Our items were safe. The units were clean. The office restroom was clean.
