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November 2023 by Lexi Mitchell
Go to the location in Gardendale!!This place isn’t great. They could try a little harder to help me buy stuff.. instead of sitting in the back office every chance they get. The one in gardendale did a wonderful job
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October 2023 by Debrah Morton
Great cell service for a reasonable price
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September 2023 by Deisha Rosser
Gavin was incredible! He was helping 5 people at once while the girl sat in the chair at the desk. He should have a raise!!
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September 2023 by Lynn Westerman
Gavin was knowledgeable and very helpful. Saved me every penny he could. Was appreciated.
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August 2023 by Clayton Caldwell
EXCELLENT SERVICE. 10/10 would recommend! Kameron was so helpful!!
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July 2023 by Kelley D. Burroughs
The customer service was outstanding and answered all my questions.
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June 2023 by Kat Hobson
Great & professional support. I like dealing with this staff & have to drive past my local corporate store to do so. The staff at my local Hwy 11 corporate store are rude & act like they’re doing me a favor just by giving a nod of their head when I walk up to stand by them. They never greet as I was in the door at the Hwy 11 location. It’s like you’re invisible. The non-corporate at Fultondale is always a positive experience & I appreciate that. Knowledge about my products is nice too!
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June 2023 by Chelle Clark
My parents visited this store a week ago and when they walked in, the associates were helping other customers but they did not bother to acknowledge their presence. After a couple of minutes they ended up leaving, still with no acknowledgment. Left to go to AT&T and was greeted immediately when walking in.
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March 2023 by Peyton Flournoy
I am located in Alabaster, Alabama and someone went into the store and tried accessing my account. I made sure to decline the request, however, i looked on my bill and changes in my account were made that I never authorized. Lack of security. I called corporate Verizon and confirmed changes were made at this location.
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February 2023 by DeLynn
The gentleman that helped me with my iPhone that day was the best. Had all the answers I needed.
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December 2022 by Leah J Hayes
I previously posted a review from when this was a corporate Verizon and not an "authorized retailer" - so felt I needed to come and post a new review. I came to this store in July of 2022 because I got such excellent service back in March of 2019 - I wish I would've gone to an actual Verizon store instead. I'm thinking the change happened when this store location closed during the height of the pandemic - it must have re-opened as Victra.While nice people, I think customer service could be improved if they clearly communicated charges and services instead of quickly going through the price and charging everyone for "set up" that some customers are happy to do themselves. They also didn't assist with sending in my old phone so that I could get the advertised price - once I realized it and called Verizon they said it was too late and that it's a constant complaint they get from callers wishing they'd gone to an actual Verizon location. I definitely know better next time.
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December 2022 by At The Helm Yacht Delivery
Had a great experience working with Shelbi. Highly recommend!
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November 2022 by D.L. Tarrant
Actual VERIZON corporate shop supported by Verizon. Usually not busy so you can get in and out in decent time.Friendly and knowledgeable staff.
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July 2022 by Steve Caldwell
I just went telling the guy I needed a new SIM card and he tells me I do not and that I need to call customer service. I leave and call and the last tells me I NEED A NEW SIM CARD. I’m 45 min from nearest Verizon store now. He should listen next time
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July 2022 by Christy Howard
Awesome customer service. The general manager at the Gardendale Alabama location was so patience with me.
