-
July 2024 by Bama3728
Due to no fault of the employee, it cost a bit more than my original estimate. It was due to an unseen broken fan blade, and the entire unit had to be replaced. I am capable of doing my own repairs, but had this occured with me, I wouldn't have had the time, cash, nor any way of getting a new fan assembly. I used my FIRESTONE account. I'll go back for future service.
-
July 2024 by cal lambert
The shop leader made it very easy.
-
July 2024 by Nick Jennings
DO NOT COME HERE!! If you come here for a simple fix and you seem like you don’t know much about cars they will turn a $50 fix into a $2000 dollar fix. My grandmother had some wobble in her steering wheel when she would drive and it obviously only needed a cheap alignment and they told this poor lady that the only way she was gonna use her car again was if they replaced all her wheels and rotors (which I checked after and they were perfectly fine) and they were going to charge an outrageous price of $2000. These people are evil and do not car about your well being they will scam you for all your money if they could. I took the car somewhere else and fixed it for $50 easy and she’s had not one single problem since so please for your own sake DO NOT COME HERE EVER!
-
July 2024 by Evil Josh
Didnt fix it the first time and I paid over $300 for parts and labor. Had to leave it overnight again for it to be re evaluated and re fixed
-
June 2024 by Bart Collins
Slow service they couldn't help me with my tire and it took 15 minutes for them to tell me they thought the one guy who knew how to fix it was on lunch but he wasn't and never bothered to check and see.
-
May 2024 by Jina Capes
Service stinks since Ricky left. Jason tries but his technicians and other managers/workers need lessons in Customer Service and need to work instead of chatting. Employees should also leave their families at home. A workplace is just that, a WORKPLACE, not their house.
-
May 2024 by Toby Maag
How to blow out on 759 right down the street. They got a new tire on and got me running. Before they closed
-
April 2024 by Heather Woods
Jason was very helpful ,patient and understanding
-
April 2024 by Albert Smith
Slow leak in tire purchased at this Firestone. I purchased road hazard tire protection. I showed up to get the tire fixed without an appointment expecting a very long wait. Was told when I arrived there would be at least a 2 hour wait and was pleasantly surprised when it didn’t take but a fraction of that time. Very pleased with the friendly courteous service
-
April 2024 by Kelly Sings
Very helpful & great service. Special thanks to a Jon or Jonathan that works the counter at the Gadsden location. Super helpful and very nice!
-
March 2024 by Yvonne Anderson
Too much to post. I am a long time loyalist, but never again on Gadsden. Liars and con artists. I'm a senior, widowed. Trusted them. It took them 11 days to provide a rim and tire.
-
February 2024 by Kristi Vaughn
The attitudes of these guys are horrible!! I have watched them be hateful to other customers before us! Making excuses for why they couldn't get the job done! Horrible Service and Worst Attitudes!!! Now they are complaining about the other customer to a completely different one! Extremely poor customer service!!! Not to mention my daughter's car still isn't fixed after two trips! They were ugly to my daughter when we dropped the car off at 7:30 this morning and at 6:03 p.m. they are still being ugly to customers!!!
-
February 2024 by Kolbey Freeman
Firestone is fine. The service is good, but they always try to get you to buy extra services or replace extra parts and run up the charges
-
January 2024 by The Alabama Traveler
Jason was the best in helping me procure and purchase my 4 tires with installation.
-
January 2024 by Samantha Forbus
Rude employee
