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March 2024 by P M
Incredibly poorly staffed and poorly operated facility. So bad that it’s sadly impressive.
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February 2024 by nicholas roberts
Hours online and on the door states open at 8:00am. It's 8:27am Feb 26th on a Monday morning and it's still not open.
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February 2024 by S. T.
They are actually nice at this location and helpful
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February 2024 by Tori Applegate
Best experience ever. I worked with the lady that does passports. She was so kind and informative a highly recommend getting your passports here.
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January 2024 by kimberly johnson
If I could give them 0 starts,I WOULD! Very rude people, not in no hurry to do anything. I stood in line for 45 minutes then had to step out of line because i had to write on my package and wait another 30 minutes.
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December 2023 by JustBeingBre
The post office is sorry !! They always say it’s a shortage but at 5 am every morning the parking lot is packed with cars from employees. I shouldn’t have to wait until 9PM to get my mail . Only in Gadsden this is allowed ! I will be reporting them to the BBB. I’m keeping all my trackings and time to print off and show them how we’re being treated in the black area. They be out in my neighborhood at 9PM with PJs on and it’s on camera . SHAME ON YALL!!! I feel like they they go home and take care of everything and then come back out to deliver . Some of us are waiting on medicine and Checks to pay our rent before getting a late fee.
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October 2023 by Tracy Widner
Friendly fast service.
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October 2023 by xianyou ｏｕ
I make a appointment for my passport but there is nobody there to work with passport when I arrived. Confusing……. What is the appointment means?! Also, I don’t receive any info about its happened. Really wasted my time.
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August 2023 by In In8CH
They don't answer the phone. They lost one of my packages. Horrible USPS facility.
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June 2023 by Matt Mulnix
Seems like everytime I come here something else is wrong. Covid allowed the leadership to have control and they have changed policies, staff that doesn't agree, hours and ways of operation as well as community support. Get a 24hr kiosk, it will be more helpful than this place.
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June 2023 by Debra Gladden
My mail carrier either cant read or doesnt care. My packages end up at my neighbors all the time. Our houses are clearly marked.
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January 2023 by Julie Toney
On the 21st, I was at home working in my office. Person delivering a package pulled up, ran out of the car, did not knock, put a sorry we missed you sticker on my door and ran back to her vehicle and left. I've tried calling to re-deliver, but no answer. I've tried scanning the QR code, but it says invalid tracking number. They make wayyyy too much money to do absolutely nothing. Why are residents outside of Gadsden mandated to get mail here anyway?
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August 2022 by M T.t
Best place to renew passports! I made an appointment online and went there to renew my passport and #1) The lady was very sweet #2) as long as you have your information with you it will be a breeze. I loved my experience and people I know have told me they have had a similar experience as well. Very reliable place for passports. ✈️
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July 2022 by Candace Cothran
I have recently began to sell on eBay. The first 5 times I attempted to mail items off, I messed it up. The employees at this location was so paitent and kind. They helped guide me through a difficult process, all while aiding me in saving money. I can not brag on the staffing enough.
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January 2022 by B. H.
I always get fantastic customer service here!All the employees are very knowledgeable and friendly!
