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July 2023 by Cecilia Charmel
The service reps are all awesome, but Cricket gets terrible service in Brookside. I had to switch providers.
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May 2023 by Paul Haynes
I've been with Cricket for 9 years not once have I had an issue paying a bill, sent my dad to this location to pay the bill while I was out of town gave him my number and pin number which is the only thing ever required and they refused to accept his payment without my license and expiration date, completely absurd he was PAYING A BILL not asking for anything else, bypassing this location forever.
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November 2022 by Shalon Thomas
I work at this store but I've also been a customer of Cricket for 9 years. I love their service. I've been to several states and nene have had a problem with the service. I would never change services.
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August 2022 by POSRockCrawler
Employees treat you with indifference. They don't care about good customer service. They will give you the absolute minimum effort possible with your needs.
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February 2022 by Matt Jones
Couldn't even understand what she was saying no English
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January 2022 by Shannon lowe
I came in today to get help upgrading my daughter's phone as a late Christmas surprise. Jose helped walk me through each and every option and explained every phone to me. He asked me about what my daughter uses her phone for and I explained that she takes a lot of photos. That's when Jose showed me the new moto stylus that has 128 gb of memory and that sold me on the phone! He also got me a great case for her and even a Pop Socket thing.Great experience all together!
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January 2022 by Austin Green
I went to this location to purchase a type c charger. The person working told me the only type c they had wouldn't fit because my phone requires the thinner, longer type C and they didn't have one in stock. I then went to another store that did. After getting back lo and behold the charger I bought didn't fit. I then drove back to the store and bought the fatter, shorter type c and it fit. This location cost me gas and $20 just trying to get a charger that worked. This location also had the type c charger I need
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January 2022 by Lisa Bennett
They were very helpful. Asnwer.
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September 2021 by David Mckenney
Service ok
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July 2021 by Adam Herring
Great service and reasonable price.
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May 2021 by Steve Miller
This store was going to charge my brother 516$ for something cricket online are going to charge 90$ DO NOT GO TO THIS STORE! ! !
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April 2021 by Leigh Miller Jacobs
Wylesha was very helpful and quick with helping me bring my number back to cricket! I will return!
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March 2021 by Angela Johnson
Friendly staff at the Gardendale location. I just have a problem with paying every month for insurance only to have give them $75.00 because I cracked my screen and they can't repair it for some reason so they just have to order me a new phone. Why am I paying $40.00 every month just to have to give them $75.00 when I need the insurance?
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March 2021 by Maximo Lopez
Great customer service from Jannet and Wylesha
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March 2021 by Jazmyn Freeman
Janet and Maria were very helpful with getting a new phone and getting it set up! The customer service was amazing! Thank you both so much!
