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February 2024 by Cara Anita Berman
As someone who has been using this pharmacy and worked for this pharmacy for years, I am not one to complain. I worked in the pharmacy as well. A new pharm. tech on the phone and at the window was very snappy and rude, in both cases. This one case, though out of the ordinary, made me very uncomfortable and unvalued as a regular patient using this pharmacy. In most cases, only if needed, the RX can be expedited, until today. Lack of satisfactory customer service can often happen when a tech has something against people who are prescribed ADHD medication. This is EXACTLY how it felt. Gardendale, as the 1st CVS I worked at out of 6 or 7 as a traveling shift lead and always the most patient and friendliest individual, I expected more.
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September 2023 by Jessica Bailey
Excellent family friendly atmosphere at this location. This store is an asset to the community. The staff is always so accommodating and willing to help. So many smiling faces every time I come in the store. This location is clean, organized, and makes saving a breeze. 10/10 recommend this store whether it's for a quick trip or grabbing a few necessities.
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September 2023 by William Davis
This location is always well maintained: clean aisles even when workers are putting away stock, friendly and knowledgeable associates, and I never leave without finding what I came for.
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July 2023 by Capn Trippz
Usually quick service on the front end door dash orders. I always take these when I can as long as the pay is good, because they're quick and easy and dont waste your time like alot of the fastfood places will. Also have a plentiful selection of foods,medications, and beverages including alcohol. 5 star experience all around. Will shop/dash here again!
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May 2023 by elizabeth lucas
The woman that helped me at the pharmacy was amazing, efficient, and friendly. Great service!
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March 2023 by Wayne Pickle Septic and Plumbing
Charlotte is one of the sweetest people that I have ever had the privilege of speaking with!! I have been a customer for years and have never been greeted with someone like Charlotte! CVS please keep her and get more like her!
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March 2023 by N C
Nothing but attitude from the young lady working up front on March 5, 2023. Absolutely rude and management needs to get this under control. She even followed a lady to the pharmacy to argue with her.
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December 2022 by Iva Robbins
Because they make you wait a day or two or six hours to get your medicine filled
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September 2022 by lenaye heaven
At 6:20 ?Horrible Came in today in so much paint I came to Gardendale CVS to get my Medicine I just left the hospital My doctor my Docter told, Me I can go to any CVS because prescriptions are paperless there digital now.The Pharmacist of Gardendale CVS;Said to Me after I Gave her my name she ran it in the computer and said she couldn’t find it then she found me and told me that my prescription was at Fultondale location of CVSI told her OK and went to CVS Fultondale this is a very long drive to get there.The Gardendale pharmacist told me to go to fultondale to Fill my prescription from my doctor and my doctor told me that I can go to any CVSI wondered why my doctor will tell me such a thing.The CVS Pharmacist in Gardendale told me a lie you can go to any CVS to get your Prescription she was very rude Very unprofessional don’t go here if you have never got meds here they will turn u away ?I have now been able To edit after cooking dinner too take my meds(When I first wrote this I was unable to take my meds coming from a ER visit I had a shot in my hip My hip was in pain I could barely walk if u run your cameras to see my visit.I drove far to get there and was told That I had to Go to Fultondale to fill my prescription That I received from my docter your pharmacist told me that it was there .. long drive as well I got Too Fultondale CVS )Then when I arrived Fultondale CVSThe pharmacist there told me that I can go to any CVS not just one.I was very upset that your pharmacist would lie to me as she saw that I was in painThe Gardendale CVS pharmacist had me drive to another location and she knew that CVS Prescriptions can be filled at any location.I recommend that you go to Fultondale and not GardendaleThe Fultondale pharmacist told me I didn’t have to come to Fultondale and that I could filled my prescription anywhere as long as it’s a CVS and that’s exactly what my doctor told me.I did not drive I had a loved one drive me and they were there with me, when this happened as well I was in too much pain to drive myself.Please do a better job at doing your job is serving the public and making sure that you’re doing your best to meet the needs of the public thank you
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September 2022 by Shannon
Your automated computer help voice is absolutely irritating. It takes forever to get to a real person in the pharmacy. Get rid of all the Covid information.
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March 2022 by Bre Steger
I know everyone wants to go home but if the pharmacy closes at 6 I should be able to get my prescriptions. 2nd time now I’ve come within time and they’ve told me either “they’re on lunch” or “ it’s close to closing” ………….but I need my prescriptions filled. Screw the epilepsy though I guess I’ll be alright til tomorrow. Unacceptable
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January 2022 by Katie J
I'm not one to give a negative review but I'm beyond fed up with Gardendale CVS pharmacy. I have had multiple issues with CVS but most recently I dropped off my prescription to be filled. Instead of telling me they don't have it, I'm told to come back in an hour and it will be ready. When I come back they tell me my medicine is out of stock and will not be in for 2 days. I asked for it to be transferred and they tell me no because it's already in their system and I will have to call my doctor to have him call in my prescription to another pharmacy. I called my doctor who said he is unable to just call in my prescription. I would have to take off work to go see my doctor to have a new prescription written (he is over 30 minutes away). I've sucked it up for 2 days waiting for my prescription and when I just called I was just told they don't know when it will be in and can't give me an exact date of when it is coming in (Maybe Friday). Honestly- if the pharmacy could have just let me know that they didn't have it in stock so I could have brought my prescription to another pharmacy to have it filled I wouldn't be this upset. Now I'm suppose to jump through hoops just to get one prescription filled and I find it absolutely ridiculous! I have always used CVS pharmacy where ever I have lived but after this whole ordeal with Gardendale pharmacy, I will be looking for a new pharmacy.
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January 2022 by Susan Jones
Chad at Gardendale CVS was very helpful to me with printing photos. I had tried at another place and couldn’t get the help I needed. It was a very large order but Chad helped me go through the process with ease and patience. Thank you, Chad!
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January 2022 by Katie J.
I'm not one to give a negative review but I'm beyond fed up with Gardendale CVS. I have had multiple issues with CVS but most recently I drop off my prescription to be filled. Instead of telling me they don't have it, I'm told to come back in an hour and it will be ready. When I come back they tell me my medicine is out of stock and will not be in for 2 days. I asked for it to be transferred and they tell me no because it's already in their system. I will have to call my doctor to have him call in my prescription to another pharmacy. I called my doctor and he is unable to just call in my prescription. I would have to take off work to go see my doctor to have a new prescription written. I've sucked it up for 2 days waiting for my prescription and now I was just told they don't know when it will be in and can't give me an exact date of when it is coming in (Maybe Friday). Honestly- if the pharmacy could have just let me know that they didn't have it in stock so I could have brought my prescription to another pharmacy to have it filled I wouldn't be this upset. Now I'm suppose to jump through hoops just to get one prescription filled and I find it absolutely ridiculous! I have always used CVS pharmacy where ever I have lived but after this whole ordeal with Gardendale pharmacy, I will be looking for a new pharmacy.
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October 2021 by Thomas Genry
Clean, Well Stocked and Pleasant Employees.
