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February 2024 by Shay W.
I hate this location. They pick and choose who they want to cater to. The last reservation I had last week, I inquired about a specific suv somehow it was "just booked". Then I inquired about another suv THAT WAS SITTING IN THE LOT, the guy pointed at a couple behind me saying it was reserved for them. I then had to wait on my rental to have an oil change and wash, to finally see the original suv that I asked about be given TO A COMPLETE DIFFERENT PERSON WHO ASKED ABOUT IT AFTER ME, and not the so called "couple" who had it "reserved". I've been accused of smoking in a car that smelled like smoke WHEN I GOT INSIDE. I've asked every time when picking up what can I do to get the vehicle I want, the guy told me to call the day before my reservation and request. Well I did JUST NOW very ironic how the same vehicle I asked about again before last week was "just booked" I then asked well what other choices will I have for tomorrow and he tells me "I don't know you'll have to see when you come" I AM STICKING WITH TRUSSVILLE THEY ARE THE BETTER LOCATION AND TREAT ME WITH RESPECT AND ACCOMMODATE EVERY NEED I HAVE WITH NO HESITATION!!!!!! If you are YOUNG and of COLOR DO NOT RENT WITH THE GARDENDALE LOCATION THEY ONLY CATER TO ELDERS AND THOSE OF NON COLOR AND WILL ACCUSE YOU OF EVERYTHING UNDER THE SUN
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February 2024 by Quitta Williams
Great service and good card
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February 2024 by Rebecca Hankins
The staff is AMAZING! They are so helpful, easy to work with, extremely friendly, and patient!If I could give more stars, I would!
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February 2024 by JP
Always enjoy renting from the Gardendale location. All the guys there are professionals and make sure you know how your cars operates before you leave the lot.
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February 2024 by Brian Bobo
Enterprise in Gardendale has always treated me well. They continue to go above and beyond in every interaction.
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January 2024 by Job Skandera
Unreliable
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January 2024 by Brandon Dabbs
I’ve had to rent a car from this location on 2 occasions, one being with the assistance of an insurance company and once due to my car being in the shop. While I hope I don’t have to rent a car again, I can’t imagine a better experience and will be back if I do. Staff are courteous and attentive, and beyond kind and helpful. Thanks for making renting a car so easy!
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January 2024 by Amy Reid
0/5. I reserved pick up at 8:15 at my local repair shop(which is 5 minutes from this enterprise location). No one was there. I called the office multiple times with no answer. I had to leave the repair facility and go to the enterprise office and then the two men working were very rude to me. They shrugged me off with a “sorry we’re busy.” So an hour later I had to rescheduled my repair bc I didn’t have a way to go to work. I’m so extremely disappointed and angry. From the reviews it seems many people have had this problem with this location. Definitely do not recommend this place.
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January 2024 by Rena Chapman
Excellent service.
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January 2024 by Misty
NEVER.... ZGo to Bill Penny Toyota retal and deposit cheaper, and Toyota keeps cars maintenance right.
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December 2023 by Misty Aaron
Never rent a car from Enterprise. I had a flat tire on a rental I asked about the tire when I rented the car and they said it was fine after the blowout had to be towed then they wanted to say there was all types of additional damage and file it on my insurance and they want the $500 deductible from me to them knowing they are going to get that added in the quote. The guy working there's name is Niick, which is very unprofessional and hateful, not accommodating at all. I'll never rent from Enterprise again, not at this location
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November 2023 by W8N2C Kimbrough
Daniel and Gabe were excellent. They provided stellar customer service. This location will be my place for renting for every trip I make. Thank you again Daniel and Gabe for an exuberant experience.
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November 2023 by Tanner Gell
The Gardendale Enterprise exhibited first rate customer service.Trent was upbeat, kind, and made the process quick and easy.Thanks again!
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October 2023 by Chris Thompson
Great location in Gardendale, AL.. Staff was friendly, and we were in and out with our rental in no time.
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September 2023 by Keith Benson
Oh, I went to pick up a rental car and was told it had low fuel. It would be OK. Just return it the same.. I didn't realize when he said low fuel, I mean, on E with 19 miles to empty
