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February 2024 by Audrianna R.
My mom went in there for an oil change and in result her car is now leaking oil. We went back so they can fix it but SOLOMON who was at the front desk had an attitude and was overall disrespectful and very dismissive. Solomon finally told us that they will take another look at it and a guy named John was supposed to call back and as we walk outside out of frustration he decided to holler the word NIGG**. This is not the place to take your car especially if you are black. It's been 5 days and my mom's car is still sitting in the same spot. Awful place and horrible service. In the pictures it's oil leaking from my mom's car onto the sidewalk. Update: we got in contact with corporate, Solomon never took down my mom's email, but when the corporate office told my mom that the email Solomon put down for my mom is
[email protected] PLEASE DO NOT COME HERE!!!
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February 2024 by Melanie Jones
DO NOT visit this location. I have used this location in the past and had no problems until today. Someone who works at this location stole a $700 camera out of my glove compartment. When asked to speak with the mechanic who worked on my car about it, he conveniently had to leave for a family emergency. Never again.
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January 2024 by Justin Stanley
We’re helpful and have tips and tricks in maintaining my car.
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January 2024 by Pamela Johnson
They did an outstanding job with the wheel alignment on my car.
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January 2024 by Jeffrey Ray
Firestone had the tires I needed and was willing to make everything work for my budget. The people were friendly, professional and the service was a lot faster than I thought it would be.
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January 2024 by The Steed Family
Great service got us back on the road quickly
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January 2024 by Robert Mills
We were traveling to Mississippi when we experienced a rear brake failure. We were able to get in at 7am, and the guys were able to work on it right away, we were back on the road in just a couple of hours.I appreciate all they did and how we were treated.I highly recommend this Firestone dealer for all your automotive needs.
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November 2023 by Tammy Morton
Employees are nice. I would black out or tint the top of the windows. The afternoon sun is difficult to deal with.
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November 2023 by Jonni
Wanna thank Mr. Randall taking time out of hes busy day to check my oil and tire pressure he is such a polite man he was very helpful and generous they should be more people in this world like him i can tell he takes pride in hes work he made sure that I didn't have any nails or anything in my tires not only did he check my oil he also checked all of my fluids as well and topped off my washer fluid he went byond and above thank you Mr. Randall I'll definitely will be coming back to this firestone
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October 2023 by Tina Smith
Shout out to Randall. He was awesome very friendly and knowledgeable on exactly what I needed. Definitely my new go to place for all auto needs. Male sure you ask for Randall!
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August 2023 by yaser ali
Went to do alignment they messed up my rims
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July 2023 by Nicole Barbour
I made an appointment at this location to get my tires rotated and an alignment about 2 weeks go. I drop my car off and later on I get a call from them letting me know I will need new rear brakes soon (he told me I could go about another oil change which is around 6000 miles) and that I would also need new rotors. He then proceeds to tell me that they also could not get my car aligned all the way because my tie rod was “rusted”. He quoted me $820 worth of work that my car needed. Well today I took my car to another Firestone (HWY 280) to see if they could align it any better. When at the 280 location they showed me that my tie rod was not rusted and nothing was wrong with it and got my car aligned perfectly. He also said that I would need new brakes really soon rather than waiting the next oil change. He was kind enough to show me my brake pads (they needed changing) and I asked him about the rotors and he told me they were perfectly fine. Everything I got told at the Gardendale location was a lie!! It really feels like they are money hungry! I feel like they wanted me to go a little longer on my brakes so they would get in the rotors and they could charge me for brakes and rotors and then they completely lie about my tie rod to try and get another $500 from me. It’s so sad I can’t trust a mechanic to do the right thing to keep my car running and my family safe while on the road.
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July 2023 by Mazdabator
Terrible service. Worse Firestone I have ever had the misfortune of using. The short older balding man whose name I believe is Jamie is always rude and unhelpful. I don't know how this location stays open as it is never staffed with techs and has him for a service advisor.
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May 2023 by Jody Sibson
Great Service. Had exactly what we needed and people were very knowledgeable. Helped us in a pinch while we were on a road trip. Will recommend over other places in the area!
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May 2023 by Paula Rasco
I bought tires with warranty at this store. Today My tire went low, So I aired the it up and Went to Firestone to get it checked. As this could be dangerous and I always grandchildren in the car with me. I got at Firestone around 4pm I was told by Jamie they didn’t have time to look at my tire. Mind you when I pulled up a worker was standing next to a car on the rack typing on his cell phone . I asked if I could bring the next day and was told you can bring it early but no guarantee I will have time to look at it. In all my years of buying tires I have never went in and told someone that I bought the tires from that I was having an issue with my tires and was turned away. I guess he didn’t care if I had a flat going home or not. I am mean seriously how long would it have taken to check to see if I have a nail in my tire and patch it. Another man in front of me was wanting a set of tires and made a comment to Jamie that he had tried to set up an appointment online but would get the appointment to go through. Jamie told him good thing because the app doesn’t know what he availability he even has. That was a slap in the face to your website by your own employee. Unfortunately I have to try to go back tomorrow and see about getting my tire fixed it’s to dangerous to drive on a tire that is going flat. I was going someplace else but i bought the warranty and it’s firestones responsibility to repair my tire. I will give a follow up tomorrow on what ends up happing. UPDATE. So I did take my car back and I left it. They had the tire fixed before closing and even offered to stay late since I was at dinner an hour away. I did appreciate the offer but just told them I would pick up the next morning. I will definitely use them again to buy tires. I just need to be more patient.
