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March 2024 by Christopher Huffstutler
Every time we order a pizza it’s a 50/50 shot that we actually get what we ordered/paid for. Have spoke with a manager before who agreed that it depends on who is working if the pizzas are made correctly. Especially, if you order things like extra cheese, cook well done. Etc. when made correctly, the pizza is great. But, the last 5 times we’ve order only twice was it correct. It’s very frustrating because we are huge papa John’s fans. When we lived in the Hoover/Vestavia area, we never had this issue. Maybe your employees need re-trained or sent to another store to see how it should be. I called the manager tonight because on this pizza I PAID for extra cheese AND the 3 cheese blend. I’ve ordered this before. When made correctly it’s cheesy greatness. But, this wasn’t it. She claimed that she is the manager tonight and she made it and put everything on correctly. No. It’s not. But, as usual, there is no sense in arguing when they don’t want to admit or listen to your complaint. Do better. We’ve made the decision to order from other places and will only order papa John’s when we are in a location we can pick up and bring home. It’s unfortunate because we spend too much money on pizza. Haha. Hope this helps you make your pizzas better and give your customers quality food that they pay for with their hard earned money.
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March 2024 by Jennifer Richards
Good but
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February 2024 by Anthony Booth
Great friendly people. Good
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February 2024 by Joshua Dow
My pizza was delivered to the front desk of the hotel instead of my room after I confirmed with the Papa Johns manager that they were showing the right room number of 210. It was eaten by the hotel personnel as the driver tried to deliver it to room 329, which had nobody there. I was expecting they'd make it right by expediting a replacement pizza, but the manager actually refused a refund and told me I put in the wrong room number (even After I had confirmed the right number earlier with her). After several minutes of trying to explain that I put in the right room number and me asking why the driver didn't call me about the confusion, she finally did the refund but told me to "never order from here again"! This was very frustrating! They need training about having professional attitudes and calling the customer when there's confusion about delivery.
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February 2024 by Quin’Nisha Arnold
The never have got my order wrong and I ordered the lemon pepper hot . And was no lemon pepper and barely any hot sauces .
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January 2024 by Yvonne Farley
The 2 employees that took my order was so patient and understanding even though I had them so so confused about how I wanted my pizza made. They made it perfect really enjoyed it
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January 2024 by Jerry
They put quantities before quality. Pizza was alright. Boneless wings was nasty. Delivery driver was awesome the Pepsi was
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November 2023 by Bethany Glenn
Can't beat the garlic knots.Tried the papa bites and they were great. We had the chicken parm and oreo bites. Excellent.
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November 2023 by Jordan Harrison
They are always kind and have great pizza and are on time!
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October 2023 by Robin Young
No answer when calling...n yes I called during business hours several
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September 2023 by Kelly L.
the worst service I've ever had. Maybe the first thing was a mistake, had the wrong address taken by them . then waited 1 1/2 hours on the next delivery to the right address. oh I would have canceled but already charged twice. don't think I want be watching for my refund for at least one. Should be both since my pizza was cold as hell. Get it together it's not a hard job.
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September 2023 by WH1T3TRA5H Kelley
Really quite excellent customer service I
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September 2023 by Nikki Myers
This place is not friendly and the pizza
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June 2023 by Capn Trippz
Quick service. Good pizza. Friendly staff. Actually the quickest Papa John's location that I've been to.
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May 2023 by Jenny Kennedy
People instore are very rude, when and if they ever answer the phone. The delivery drivers don't follow directions and constantly beg for tips upon arriving even if you tip when ordering on website. The delivery driver refused to get out of his car an give my disabled father the order.The general manager reached out but didn't seem to worried or cared about the whole situation. I refuse to return to this location and will not be recommended to others.
