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July 2023 by Sharon James
Customer service at this bank is not good. I have accounts at 2 other banks so I did have high expectations of what to expect fro a bank and after a year, I'm closing this one.
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May 2023 by Jerry Brown
I have been banking here for over 10 years and they are always kind and treat me like a new customer. I don't feel like they take me for granted because I have been around for a long time. I also love that I can do all of my banking online as I travel so I don't have to be at the branch. It really is the best of both worlds. Small town feel, but all of the tools I need.
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October 2020 by Bama Jim
With "Covid" destroying the normalcy of everyday life, I can understand having distancing and all that and deal with it. But there HAS to be a better way of handling it over the way it is handled here. My brother in Tennessee still can walk into his bank without an "appointment" and just has to maintain distance until it is his turn. I recently returned to People's after a long move to another bank and was unaware they had only ONE drive up window. You can't go inside, you have to wait, at times, 30 minutes in line. Several times I see people pull out and leave as we can't just sit all day to put money in a bank. Get another drive up machine in the middle isle. I had rolled coins and had to use a teller today so I had to wait.UPDATE:I've had to update my earlier review. I received personalized service from People's Bank in response to my displeasure and they have assured me they are working diligently on reopening the lobby for "in-bank" service and they appreciate our comments, good or bad because that's how businesses evolve and get better. This bank has proven to me they listen to us, and by reaching out to me personally on the phone and handling some of my other issues quickly and efficiently, they have earned themselves a lifetime customer. Thank you Brian for your quick actions and for all you did for me today.
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March 2020 by Susan Watkins
Nice clean lobby , the teller was helpful and polite. Usually pretty quick service.
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November 2019 by Audra Burke
My husband and I went in to close a checking account because we moved and People’s Bank didn’t have a location in our area.
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November 2019 by Ginger Y.
My husband and I went in to close a checking account because we moved and People's Bank didn't have a location in our area. We had $50 left in an old account and we were told that we had a "dormancy fee" for not using the account, and they took the money. It was never disclosed to us that we had a dormancy fee, nor were we ever alerted. Luckily we are taking our business elsewhere. My husband and I would never do business with them again.
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October 2019 by deb kes
No drive thru??? Have to get out and go inside to deposit $2,600.00??? Then have to wait in line??? I will change banks!!! You banks make enough money, and now you are getting rid of peoples' jobs??? NO!!!
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June 2019 by Susan Brock
Always friendly, plenty of tellers so there's never a long wait. We have always had very good experiences with them. Very pleased and would recommend them to everyone.
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January 2019 by Mickey Kennedy
Been with them over 20 years. Hope I never have to change. Like family. Some issues with discover but its getting better. Not accepted some places.
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December 2018 by Cindy Hatcher
Love this bank and their staff! Such a wonderful change from previous bank. Fees are minimal, employees are so helpful and friendly, and I am a very happy customer.
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December 2017 by Katelyn Smith
It doesn't seem as if the staff is very knowledgeable about technology. I have had such issues with getting my debit card and have had to wait for almost a month. It should not be this much hassle to have access to MY money.
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June 2016 by Ken Atchison
I've been with them many years. I only had one issue. It was resolved, but not quickly. However, this was the only time in 15 years. There fees are minimal. The online banking is free and easy to use. They did start using discover, but I've only ran into one place that hasn't taken it. The new chips are a pain, but I think most all new cards have them.
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November 2015 by Michael Richardson
We have been with people's for over 3 months and it has been good so far. Good service and friendly staff.
