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July 2024 by Jesse Phelps
Installer was very nice .store not quite as helpfull as they could be . Not very Friendly.
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June 2024 by DeBownaire CustomMenswear
Never open during advertised business hours. Drove all the way across town for a locked door clearly within their normal operating hours.
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May 2024 by Jon Newland
This is the worst internet service available. It is always out and they never prorate your bill. Seriously it is BAD.
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May 2024 by jasiel lovell
I did not visit the store, nor do I live nearby it, but I had a technician sent to me from this location. His name was Kenneth. He was able to identify a problem I was having for months, called about several times, had multiple technicians sent my way but none could identify or resolve my problem. Within approximately 30 minutes of being here, not only did he get my problem resolved, but he explained what the problem was, AND called his appropriate supervisors to get the real issue resolved permanently for me. I have not had the greatest service from Spectrum internet but their customer service and technicians are kind and relatable. However, Kenneth has been the most knowledgeable and reliable technician yet!
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February 2024 by Cynthia McCarty
I've used them in the past and was not satisfied with their service in store or via their cable
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January 2024 by Marguerite
Customer service so so
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December 2023 by Jessie Guess
Dnt like the wait!!!
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December 2023 by Maria Stoves
Gave me The wrong ? had to send A tec out What a wast!!!! He went downstairs and cords that was loose he loosen More OH My
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November 2023 by Erica Obitz
I’ve had to go to the store a couple of times and have always been treated nicely by the staff. The store is always busy, but the staff takes the time to explain things, while getting through the line at a reasonable pace. The young man, Damien, who came out last night to fix the internet was so sweet and figured out what was wrong very quickly. Even though it was 8:00pm by the time he left, he was professional and respectful, no resentment for having to be out late. Within 2 hours we had a bucket truck out here to fix the wire between the telephone poles outside.
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November 2023 by Shelia Barnes
Had an appointment at 10:20 drove all the way over there and they were closed
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October 2023 by JP
Wanted to give a huge shout-out to Juan and Kyle. They installed my service today. Very nice and professional. Spectrum is very lucky to have them.
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September 2023 by Maureen McDonald
I'm dealing with a mess right now because when I was there earlier this month they encouraged me to sign up for a promotion I didn't want but they said it would drop my bill. I reluctantly signed up. The promotion apparently wasn't real. They lied about a promotion to increase the numbers of people signing up...and the company is not helping alleviate the extra charge for a service I didn't want.
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September 2023 by TheAngryArtist
Don’t use spectrum. They’ve been charging us $100 for “high speed” internet and it’s literally been out for an entire week. Constantly blipping in and out. We’ve been calling and calling and the only reaction we got was “we can drop $20 off your bill and make it slower”. Ridiculous, and they can’t be bothered to help anyone and rather use stupid robots to do customer service. Huge rip off.
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August 2023 by Larissa Steeley
Chris literally cussed my grandparents out & called my pawpaw a liar (with other choice words)
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August 2023 by Tomiko Hudson
Brought my friend to pay his bill. Lines too long , for such a small store. After waiting 15 minutes in line they announced the computers were down and they didn't know when they would be up working again.
