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January 2024 by Jeffrey S. Willingham
Manager was extremely helpful and courteous. I had a great experience. Highly recommend T.Mobile
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January 2024 by Jhaunxeria Cobb
Took to long and they didn’t have the iPad I wanted set up after I told them I would be back to get it after it got done getting set up
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November 2023 by Veronica Colin
Walked in and was sent back to AT&T by a female who said she could not help me in store. I should also mention she threw her hands in the air when I walked in as If why anyone would be walking in the door.
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October 2023 by Steven Tighe
It's a nice store, nice staff. I'll stick with cricket, I have nationwide service where t mobile does not work everywhere
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July 2023 by Erica Shelnut
The employees here are very wishy-washy. You never know what kind of experience they have or service you're going to get. When I went yesterday I was a little surprised at how determined the sales rep was to try to get me to use their internet service even though my ZIP code clearly says it does not in my area yet but they try to say that they're some other kind of service that they have would work and then maybe that would mean that they're new internet service would work and they had a guarantee for a refund if it didn't and I'm thinking to myself he must really be desperate for sale today. Anyways the employees are usually Pleasant. But I have had some very bad experiences in the past.
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July 2023 by Capn Trippz
Good store, affordable and reliable carrier.
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May 2023 by Lessie M. Davis Rodriguez
Courteous staff! Very informative and able to relate to senior citizens and technology.
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March 2023 by Kristopher Collins
I had terrible customer service at this location and recommend anyone that is looking to join T-Mobile to go to another store.
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February 2023 by Kyra R.
Neesa was so helpful! Got in and out with my new phone. She was so patient and answered every question we had!
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January 2023 by Patricia Washington
I visited the Gardendale store on 12/11/22 and was assisted by Nessa, (Vanessa.) I wanted to switch providers and hoped to keep my current number. When I say she delivered STELLAR customer service I am understating our interaction. She was courteous, informative, patient, and responsive to my questions and concerns. I am so thankful that she took the time to "care" instead of "handle" me as her customer and over delivered in superb customer service. She is an asset to your organization!
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January 2023 by Jimmy Welch
Wanted to buy a new phone and port my number from ATT .... however decided to stay where I am since they wanted to charge me a small fortune just to activate a phone....
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August 2022 by Robert J Coleman
Levi was professional and quickly resolved what my visit required 5 star service
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July 2022 by Mackenzie Goulet
i went in with my grandpa, he was switching from tmobile to metro and we got so lucky to get Shelby, she was honestly the best! she helped us in store and then when we got to metro and was having problems i called and asked for Shelby and she helped us with everything we needed at metro! i would definitely recommend working with Shelby when you go!
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July 2022 by sandi minor
The manager was incredibly helpful when I needed to switch over my service! She did everything with a smile on her face! Everyone was professional and friendly.
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June 2022 by 2 Badcats
Major phone problems sent us to T-Mobile in Gardendale. Thank goodness we went to that location! Levi was outstanding & solved our "major" problems in minutes! Best cell phone store experience EVER!