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June 2023 by brittany lavecchia
Called twice to find out when my rx would be ready and they hung up on me both times. We had to switch our kids meds to a different pharmacy because their pediatrician refuses to work with them from here on out. Their customer service standards are absolutely disgusting.
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April 2023 by Whitney
We came in this morning and the pharmacy technician Kelsey was super helpful! We explained our situation and she got us exactly what we needed. She did this quickly and efficiently with a smile on her face. We appreciated her having a positive attitude and being so friendly despite the pharmacy being OBVIOUSLY busy (long line of people in the drive-thru as well as at the pick-up counter inside).Kelsey definitely deserves employee of the month, a raise, an all-inclusive paid vacation to the Bahamas, and all the free Starbucks her little heart desires. She is truly a blessing to this business. Her kindness and customer service attitude (that would put Chick-fil-A to shame, btw) should not go unnoticed by her employer.
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December 2022 by Amanda Kennnell
My rating is for the pharmacy not the store portion. The store is very clean and employees nice. However the pharmacy is horrible. The pharmacy changed staff a couple months ago so the customer service is better. So I am giving them 2 stars instead of 1. However, if there is one person in front of you in line you will wait 30min minimum to pick up medicine, drive thru or walk in. My average wait time is 45min to an hour even with a pre-filled prescription that I am just picking up.They also can't find my prescription in their system. The pharmacist has to come over and find them after arguing with me that my doctor didnt send the prescription in properly. (I have multiple doctors from different offices send in prescriptions and this Walgreens magically cant find any of them.) You can imagine the waiting time adition when they cant find my prescription. Changing pharmacy because this one is so slow.
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December 2022 by Dr. Hen #TIsipper
This Walgreens have the worst staff ever!! I’ve seen people come back in for receiving the wrong medication. I’ve not received my full prescription without explanation. The people who work in the front also gives me a hard time. I renewed my drivers license which apparently there is a new system for that since Gardendale DMV gave it to me on a sheet of paper;however, the logo was displayed. Walgreens wouldn’t take it because they said it wouldn’t scan when I was under the oppressive that you needed to verify the date of birth. They are full of it! I literally showed my old expired license to try to show I wasn’t lying. Went down the street to the one in Fultondale and they accepted it with no problem.
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December 2022 by ls Goodwin
This pharmacy is just straight up awful. Anyone else find it impossibly hard to get in contact with someone at the pharmacy over the phone? I can't believe I've waiting 45 minutes on hold just to get hung up on twice. This is ridiculous
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October 2022 by Mitzi Mize
This Walgreens pharmacy is awful. Service is non-existent, even when they are not busy. Every Walgreens I’ve been in lately is not much better. And they insist on and enforce vaccine appointments whether they are busy in the pharmacy or not. Today I made an appointment for 2:15. Was not seen until 2:30. If I had wanted the 2:30 time I would have booked that appointment instead. If you are going to insist on strict appointments Walgreens then keep them! I have since switched to another pharmacy.
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October 2022 by Teena Williams
Yesterday we made reservations to get our flu shots. So today we came in to the store early for our appointments at 12:15 And 12:30 and we are still waiting at 12:35. Now we get to fill out paperwork. And free fly shots... they charged a co-pay.
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September 2022 by truckster7
Swapping to CVS asap. Rudest service I've ever had. One young guy at the pharmacy wanted to question me why I was there twice in one week. I could understand if I was getting a narcotic but it was my SONS INHALER. I did not know Walgreens had a limit on how many times I went there. (They don't have to worry about that ever again) Today, the lady at the drive thru held up her finger to me like I was a kid, telling me to "hold on". Don't even give these rude people the time of day. If they didn't want to work with the public, they should have chosen another profession.
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September 2022 by Thomas Genry
Walgreens is My Pharmacy. I tried the CVS across the street for a couple of Months because of a bad experience with an employee at Walgreens. It was a mistake. The Head Pharmacist made everything right. CVS ended up being a bit antisocial. I got a Courtesy Call from the Pharmacist at Walgreens just last week checking on Me. The employees there are very nice and most know Me by Name. I'll never switch again.
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July 2022 by John Bussey
2 phone calls, 3 trips to Walgreens in Gardendale, Al. Only to find out what I was told every time was completely inaccurate. Still don’t have my prescription completely filled. So now there will be a forth attempt to get the rest of it. Will the information be correct this time??? (I doubt it)Bad information at every point. I strongly recommend going anywhere but this place.Don’t waste your time or your money. I will end up paying 5 times more than what it’s supposed to be because of how they partially filled the prescription.They have no interest in doing the right thing.
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July 2022 by Jonah McCombs
Constantly have issues receiving basic prescriptions that are renewed every 1 to 3 months, you would figure a pharmacy would be able to complete the bare minimum of its work, but you would be wrong. The prescriptions are never ready when they send notifications through the portal that they have finished filling them, they mess up costs from month to month somehow running the insurance wrong, and god forbid you try to call them to check on an order. If you call, you will either be put on hold for at minimum 10 minutes, or be hung up on immediately. Just today I was on hold for 50 minutes, listening to the machine call down from 3 callers ahead, 2 callers ahead, 1 caller ahead and then just immediately the call was disconnected. Called the store manager and was informed that they couldn't do anything about it as the pharmacy was closed due to workers not showing up....maybe lead with that instead of keeping people on hold indefinitely.I would honestly rather stay sick and die than continue to deal with such incompetence.
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January 2022 by Kim Herring
This pharmacy is horrible. They are grossly understaffed. We dropped off the prescription at 5:45 and was told it would be the next day before it was ready (they close at 8:00). What pharmacy cannot get a prescription ready in 2 hours?? This store needs to staff properly for such a busy store and teach some simple Customer Service edicate.
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December 2021 by James “XDMAN” Nicholas
Great Walgreens. Friendly service.
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December 2021 by Karen McCombs
The pharmacy service is horrible. Pharmacist not showing up to work. On hold for 45+minutes and then disconnected.This store sucks and I will be transferring all prescriptions to another pharmacy asap.??????????
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October 2021 by Eddie Snow
This place is unreal. Every prescription I have I run out of month to month. Either they don’t have it filled,forgot,or in the process of filling. Of course I get calls 2x a day saying it’s ready. Drive thru is always backed up. Staff seems to just be in a daze when you ask questions. I don’t understand what’s so complicated about communication.