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November 2023 by Katy Gunter
Out of towner here and I was so impressed with the service provided. Not only a friendly and quick service but with the anxiety of my car… I went to do a quick check before pulling off, only to be greeted with a helpful quick check of reassurance and a farewell. 100% will recommend!
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November 2023 by Karl Niles
I was on vacation in Gulf Shores and had car troubles. Tom and Kenny at GSBP got to me quickly and back on the road. The staff was very professional and helpful. I highly recommend GSBP for your automotive service.
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October 2023 by Jim Clayton
These are the Go-To-Guys in Gulf Shores. Always helpful, honest, friendly, and professional. If you have problems, tire issues, whatever, take your problems to them. You'll be in good hands.
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September 2023 by Lauren Grumbles
A tow from another company had completely wrecked the whole left underside of the car the day before we needed to go back home. GSBP fixed the car right up and even talked to the towing company about getting payment for the damage they caused. Amazing customer service and super quick. He knew that we needed to be on the road and he fixed us up and had us out on our way within 1.5 hours of the car getting on the rack! Tom is a good man. Any other auto repair place would look at two out of town women and instantly see dollar signs.
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September 2023 by Gary Chapman
We were on vacation at Gulf State Park when my power steering went out on my truck. They squeezed me in and had me repaired so we could enjoy our vacation. Great people and great experience!
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September 2023 by Leighton OConnor
I think $108 for the oil change in a little bit much. That’s what I get for not asking. $27.50 for the lube + service, $58.71 for the oil, $11 for the filter and $11.05 to dispose of the oil. $193 to drop the oil pan to look for debris. I requested this but I should’ve asked for price first. I did send them an email regarding the cost of the oil change last week, but never heard back. I know lots of Jeepers in Gulf Shores & Foley, and I won’t be referring them to GSBP. The dealership in Foley probably has better prices.
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September 2023 by Ashley Davis
Had a flat tire and needed a patch. GSBP were able to do it when others were not at an amazing price. Brought the tire in and had it patched in less than 20 minutes. Employees were friendly and went above and beyond to get me back on the road!
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September 2023 by Bryan Johnson
Went there several times. Spent over a thousand dollars front end still wrong. Took it back. 3 days laterStill wrong. I ate the $1400 it cost me because going to jail was not an option. Next place I went fixed it but they were not much better
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July 2023 by Cinthia Santos
They are really nice and will be honest when it comes to your car. I know there’s some places that pull random diagnosis from their butts to try to get some cash out of you, but not them. They told me they could fix my car, and once I took it there, it didn’t take long for them to tell me that they couldn’t and that I should take it to the dealer. I was upset at first, thought I wasted my time, but then realized that on the bright side - they were being honest. I’m glad they didn’t try to do something they were unsure of.
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July 2023 by Tanner White
I first contacted GSBP on Wednesday after the 4th of July weekend to get help with my truck. They informed me that they were backed up from the weekend and wouldn’t be able to work on my truck until Monday morning. I told them that would be fine go ahead and get me on the schedule for Monday morning. I work in the service industry myself and understand having to get caught up. I arranged to have my vehicle towed to GSBP so that they could work on it the following week. Monday rolls around and I do not hear from them all day so I gave them a call at 4:08PM. They told me they did not get to my truck on Monday and it would be first thing in the morning on Tuesday. I was Sounderstanding of the situation and just waited until the next day for them to get caught up. Tuesday morning I don’t hear from GSBP at all so I give them a call at 8:27AM and get told they will not be able to get to my truck until Wednesday… Fast forward to Wednesday and same thing do not hear anything from them so I give them a call at 10:54AM. Once again I get told they have not had time to get to my truck and they would get right on it on Thursday. Didn’t even bother calling them on Thursday and also never heard from them on Thursday at all. Call them Friday at 7:26AM and get told that a technician is about to look at my truck this morning first thing and they would call me when they figure out something. What do you know do not hear anything back so I call them at 11:17AM and they said it will maybe be during the afternoon. I asked what happened to Monday and they asked who I talked to and acted like they had no idea what I was talking about. I told him to leave my key out for me and I would pay yet another wrecker to take it to a different shop. I would give them zero stars if google would let me. Absolutely horrible customer service and very unprofessional. Would not recommend.
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July 2023 by Alexander Davis
I came here because a master certified mechanic who's retired told me to, and I wasn't let down, I needed a wheel bearing replaced in a 2008 VW rabbit and they did it very fast, the price was quite a lot but it's a VW so there's no telling what the part cost or how difficult the job was to do, they likely needed to use a press, but my car has been silent since so they definitely replaced the bad bearing so I'm happy.Services: Tires
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June 2023 by Santouria Jones
Our family vacation had come to an end. As we were about to head back home, the tire sensor light came on. Not knowing where to go, I quickly did a Google auto search to find good reviews for GSBP Automotive. They sure did not disappoint. Small screw that did not penetrate the tire was found. All tires check and they sent us on our way with words of safe travels. Thank you guys! Much appreciated!Service: Tires
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May 2023 by Phillip Andrews
So, while driving to Gulf Shores from outside of New Orleans on a Thursday, I picked up a screw in my tire. I didn't want to lose an entire day of my vacation, but I knew I had to address this before the weekend. I went to Mavis and was told a minimum of two hours even though three of their service bays were empty. I then went to Riviera and was told it would be "hours". Went to GSBP and the tire was repaired and I was out within 20 mins. Can't say enough of the good and fast service I recieved.Service: Auto tire replacement
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May 2023 by Dave Grant
Passing through Orange Beach, Alabama at around 4:30pm on a Friday two weeks ago in our Ford Transit conversion van we experienced total brake failure with what turned out to be loss of brake fluid through the right rear caliper piston. I was able to safely pull over to the side of the road and somewhat frantically do an online search for nearby automotive repair shops with good reviews. We were 1200 miles from home and stranded. GSBP Automotive four miles away in Gulf Shores stood out in the reviews for being helpful with others in similar situations. I arranged a tow through AAA to the GSBP parking lot and we were able to reserve a room at the Holiday Inn Express two blocks away. GSBP was closed for the weekend but when I showed up at 7:00am on Monday Tom, the service manager, assured me they would have the van on a lift that morning to evaluate the situation and he would call me with their quote. I walked back to the hotel and Tom called me at 10:30am and said the rear caliper assemblies, rotors, and pads plus the front pads needed replacement and that they could (and did) have the job done before noon the next morning. The price he quoted was reasonable and I was more than pleased by the quality of the work, how quickly it was done, and GSBP's fast acquisition of the replacement parts. I highly recommend GSBP as the best and most accommodating shop I've dealt with.Services: Auto brake repair
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April 2023 by Paul Braun
They got my vehicle in the day after I dropped it off (other dealers said it would be weeks until they would look at it), quickly diagnosed the issue, and repaired it after parts arrived. Very pleased with all the work they did! Would highly recommend!