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November 2023 by Kari Jo
Aaron was our salesperson and he went through the process with us of selecting the best mattress for our needs. He spent a lot of time with us, was very informative and he gave us a great deal on the Black Beauty C Class Medium. We were very pleased! Can't wait to sleep on it!!Thanks Aaron!!
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November 2023 by jane walker
Stephen was really efficient and helpful. He pulled up our info from 4 years ago and was able to help us with our new mattresses. Plus he had Halloween Candy out and that was a treat!!
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October 2023 by Justin Maynard
Stephen helped out a ton! He was very knowledgeable and honest. He hooked us up with the best sleep system for the best price in the area. Go see Mattress Firm in Gulf Shores for all your sleep needs!
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October 2023 by Chris Rivers
My wife and I went into Mattress Firn today looking for a new mattress and pillows. Houston was very knowledgeable, helpful, and patient. We are very happy with the products we purchased and would highly recommend this location.
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September 2023 by Ryan Carroll
We had an incredible experience! Stephen was awesome and very kind. He went above and beyond to send us home with the perfect mattress for us. I highly recommend going to see Stephen and the Gulf Shores mattress firm location for all of your mattress needs!
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September 2023 by Douglas Harbison
We walked into MattressFirm after shopping around at other stores. We were instantly greeted, not the “car salesman” type of greeting, with a warm Hello and Welcome type of greeting! Houston introduced himself to us and without being pushy he assessed what our needs and wants were. He made us feel free to ask any questions or address any concerns we had about certain products while trying to decide the best purchase for us. My husband and I often talk about many employees at different companies not caring about their job and therefore becoming poor workers with bad attitudes. It’s EVERYWHERE!!! Not the case with Houston! This guy is a rare find. He should be paid well in order to keep him. He’s an asset to the MattressFirm company. We did purchase a mattress and an adjustable bed frame from Houston and feel very confident that we made the correct choice. If for any reason we end up not happy with our choice of product we know that we will have help in rectifying the issue. I am pleased to know that Houston’s goal for us is to be completely satisfied with our purchase.
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August 2023 by Bill Broyles
Exceptional customer service from Houston. Really explained the differences in the mattresses and helped us focus on getting the right one. Could not be more pleased with the entire experience. Great service, great price, mattress will be delivered in two days. Sure was easy.
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August 2023 by Brenner Sweat
Easily the best experience I have ever had mattress shopping! Houston (store manager) was very accommodating and knowledgeable! Spent hours with us trying to find the right mattress and we never felt rushed. 5 stars for great selection and outstanding service.
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August 2023 by Pierre Becnel
We had a great experience shopping for our new bed and box springs. Houston is very friendly and knowledgeable of the beds they sell. He took care of our purchase and explained the delivery details. Will definitely return in the future for our next bedding purchases.
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August 2023 by Linda Van Stralen
I just purchased my first mattress. Steven and his brother are the best! They went above my expectations. I won't hesitate to purchase more here in the near future. Thanks guys for all your help. Linda
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August 2023 by Patsy Gibbs
Houston was our salesman, he was very knowledgeable & was very patient with us because we really did not know what we wanted. I not only bought a King mattress set but added 2 very nice pillows. I would use Mattress Firm again & ask for Houston.
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July 2023 by Daniel Neill
Stephen and Houston were fantastic. I called and spoke with Stephen told him what exactly I was looking for. I then traveled to the store( I live in the Midwest) and bought my mattress with ease. If you are in the area, please see these guys. Very transparent and reliable!
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July 2023 by Lebron/Sheila Creech
Houston was so very helpful and informative with assisting us in the purchase of the perfect mattresses to match our many needs, along with accessories (pillows, sheets, etc). He spent a lot of time with us, and answered all our many questions. I would highly recommend Mattress Firm in Gulf Shores, AL, to anyone needing new mattresses or adjustable beds.
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July 2023 by Dot Winter
Delivery time could be better but sales service was great. Aaron was polite. He gave us information without pushing.
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June 2023 by John Miller
Aaron was very patient, helpful and professional. He made the buying experience as easy as it could be.