-
September 2025 by Katherine Wynn
Do not expect respect from these people.
-
July 2025 by Luke Tidmore
Told getting gas wouldn't be a problem told them exactly what I had and was told they spoke to the installer and said it met requirements and then waited a week for them to come out and all of a sudden they don't like the 3 feet of black iron pipe for a stub now it's gonna take a week or more for me to get my money back this whole company is a crock update was informed yesterday it would take 4 weeks or more when I called back trying to get a date of the return which is completely and utterly bullshit might as well have been robbed no one in the entire US takes more then 7 business days to process and issue a return
-
January 2025 by Lori A
Been a Thompson gas customer for 14 years and the last three years have been terrible. Can't get gas when needed it's always 7-10 day and still this time they still haven't come and it going on day 12; but they definitely want their money. They don't respect the customer needs, they also will not answer the phone when calling in. Left three messages and two times left my number for a call back. It's a shame they don't care about their customers, makes me think they don't care about their employees either. I believe they need to remember the customer needs. Not sure if I'm using them after this year, looking for a new provider for my propane needs.
-
November 2024 by Tyler Collier
They have never done what I asked but don't mind charging for terrible customer service. This company is a joke. At least the hanceville branch is.
-
May 2024 by Katie Glover
This is the BIGGEST JOKE of A Gas Company! DO NOT AND I REPEAT DO NOT USE THESE PPL! Highway robbery is mild compared to what they will do to you. Our rates kept going up with bogus charges. We NEVER COULD GET GAS in a TIMELY MATTER. One of the service technicians was so Rude to my husband on the phone. They will charge you for services you do not have! I WILL NEVER USE THESE COMPANY AGAIN!! I hope you all appreciated our last payment to you!
-
May 2024 by jarrod glover
I won't be using Thompson gas anymore. Delivery time is horrible and I just found out I can get gas for nearly half the price through another company. Thank you so much Thompson gas for letting me know you couldn't service my tank anymore.
-
February 2024 by Jon Williams
Not caring for the community. Ordered gas with 20% in the tank and was told 5 to 7 days 11 days later and we still have no propane and are now under 5% and will probably run out before Monday. Very unprofessional we only have gas heat and we will not be staying with this company after this season. If we don’t have gas by Monday I will be contacting a lawyer as we have already paid for the gas we don’t have. We’re 3.4 miles from them no excuse. Update it took 16 days after we were told tomorrow two different times still waited 4 days I’ve never seen a company that didn’t understand how to communicate with customers very unprofessional.
-
January 2024 by Sandra Brokus
Thank you for getting our gas to us at this dangerous time of weather!!!
-
January 2024 by Heath Darwin
Thompson has been great to deal with. We’ve used them 3 times in 2 years and each time they’ve gotten us a fair rate and showed up when they said they would. I realize some of the reviews are negative but we’ve had a great experience with them in Crane Hill.
-
January 2024 by Jason Minck
Closed when google maps saids they are open!!! Thanks for wasting my gas money to run out when yall weren't open, December 29th 2023 on a Friday
-
March 2023 by Rachel l
Would not recommend this company to anyone!! With below freezing temperatures they lied to a elderly lady since Tuesday of this week promising to bring her gas. Today is Friday and she still doesn't have any gas. And the company is less than 10 minutes from her home! She has also been a customer for 20 years!!
-
March 2022 by Brandon Barnes
Drove to the location just for it to be closed. Update your Google hours
-
March 2021 by Rock
Thompson gas a untrustworthy company. They say one thing and do another. Take the customers business for granted.
-
March 2019 by INCLINATION OF DIRECTION
We made two appointments with them and they never showed up for either one. Both times we took off work and they never showed.
-
March 2018 by James Buchanan
Great place to work
