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December 2023 by Lyn
They are the best!! I'll never take my fur babies anywhere else!
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November 2023 by Emily Hayes
Seriously the MOST HELPFUL STAFF. A little pricey, but I'm not sure if that's actually them or a reflection of everything just getting more expensive. They seemed busy, but we hardly had to wait for care.Sidenote, I do wish they'd bring their boarding options back! If they did we'd use them for all vaccine updates when boarding. :)
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October 2023 by Brent
As far as services go, I’d say they are on par with any vet I’ve been to. I like the place. What I don’t like is when people aren’t up front with pricing. I was told several times the price would be around $184 for a check up. Which is the only reason I drove out of town for this vet. They never told me what was or was not included in this and just said “we are going to go ahead with this or that”. I end up with a $440 bill that isn’t told to me until I hand them my card. Obviously vets have a business to run and they have to make money. I just think you should always let the customer know up front how much services are so they can decide what they need to spend in the moment. They also just walk in the room promoting preventative medicine and when I ask how much, instead of giving me a price they said “well you save like $30 if you go ahead with the 12 month supply”. How do I know what $30 off is if you don’t tell me a total? When I asked the total again the girl didn’t know and had to look it up. When people aren’t knowledgeable in your field of service you should always make it a point to educate and be transparent. Heart worm check? Vaccines? Anything. Just tell a price for each before you do it. Don’t just say should we proceed when the customer doesn’t know what’s included in a previously told price or how much a service cost. Just a critique that could help this otherwise good practice.
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September 2023 by Connie Wright
We've been using Animal House since 2007 for our fur babies, and have nothing but good to say about them. They are so good to my babies.
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August 2023 by A Morgan
I was excited about this place until I seen blood and saw that they had cut my Shih tzu face with no explanation. My puppy was scared and shaking. I called to let them know I was super upset, they said the lady who does the grooming had just got back in town. No one called to see what were my concerns nor did they try to rectify the situation. I will be reaching out to the board.
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July 2023 by Chris Parks
I have finally found the perfect vet for my precious pup. Everyone at Animal House is courteous and truly cares about your 4 legged family member. It’s so refreshing to not be herded through and made to feel like a number, they really listen to your concerns and form a reasonable treatment plan. Both of my adult children have also switched to Animal House.
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May 2023 by Sharon Smith
Today was our first appointment and it was 5 stars all the way. Staff was very nice and professional. Answered all my questions and took so much time with Willow. A big thank you to Dr. Burt and her staff so happy to have you taking care of my new baby.
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May 2023 by Debra Adams Cofield
The vet and staff are so helpful and compassion. They were so comforting and professional with the passing of our sweet Scarlett. Thank you!
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April 2023 by JEFF Acton
I had to say goodbye to my bestfriend of 20 yrs. They were all very good and respectful. They allowed me all the time I wanted with him. Thank you animal house for your support.
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April 2023 by Francis Herring
Be careful coming into the parking lot because it's a little rough.They are very helpful and downtown earth. I have been there twice to take my 2 Shih tuz litter's and they make you feel like you've been going there for years.
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March 2023 by Scott Whitehead
Great staff. Great atmosphere, proud to have Rachel and staff take care of my yorkiepoo
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December 2022 by Killian Wade
If you love your animal, do not take them here. We brought our cat in because he began having seizures and lost weight. The vet did no blood work or even really examined him at all. She said “it’s normal for older cats to have seizures.” She also stated his weight was good. Today, our cat had 3 seizures within an hour. We took him to an emergency vet hospital. The vet at the hospital told us seizures are very unusual in cats and that he was underweight. Further testing revealed that he has lung cancer and arthritis. They are still doing testing to determine what’s causing his seizures. The vet at Animal House was completely unprofessional and uncaring. I can’t imagine how heartless you have to be to not do your job and let an animal suffer.
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September 2022 by Al Cooper
Great Veterinarian. Take great care of our extended family!!!
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July 2022 by Amy Carpenter
Dr Burt made no hesitation in easing my scared mind and broken heart when I thought my sweet pup was dying. She had me bring Riley right in first thing this morning, even as a new patient, and checked her out and ran blood tests. Diagnosis was best case scenario and she thanked me for not waiting to bring my pup in. She’s treating her today and we will pick her up before close of business. She cares about what she’s doing and the animals she sees. It’s a little bit of a drive from Birmingham but absolutely worth every mile for the peace of mind knowing my babies will be taken care of! Thanks Dr Burt!
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June 2022 by debbie sims
As a former Veterinarian Assistant and Pet Grooming Salon Owner/Groomer, I have NEVER encountered more knowledgeable, gracious, loving group of professional and personal animal lovers. Each treated Bleu and I as if their only client/patient, and like family.
