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July 2024 by Lauren James
Jordan (the new store manager) was so nice and helpful! We had a great experience with him.
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July 2024 by Trace
I was in a bad situation when I left my phone at the airport upon returning home from a trip. I couldn't recover it so it was totally lost. Both Briana and Connor worked with me patiently, thoroughly, and kindly to help me file my claim and receive my new phone. When one attempt to make a claim couldn't be processed Connor used his own ingenuity to find a way to allow the claim to be processed correctly. My situation with my at&t account was unique so it wasn't as simple as it would be for anyone else to file an insurance claim for a lost phone. I had to go in every day after work for five days to get the claim to go through because of my account situation. My experience was mostly with Connor because he was working when I went in most times. He didn't become frustrated. He didn't just pretend like he had exhausted all his options and he really didn't give up. He really cared about trying to help me and showed empathy. All this to say without the help of both of these great employees I wouldn't have my phone right now and even if I did it wouldn't be set up correctly. I've had good customer service experiences before but they have truly gone above and beyond to help me. Not just as a customer but as a fellow person. I would give higher than five stars if I could. Thanks so much guys.
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June 2024 by Eric Dryer
I had a fantastic experience with Connor and Brianna at this location! If you’re in the Tennessee Valley and need help with AT&T products or services, come to this location. Both associates were engaging, very helpful, and full of product knowledge to help me with my phone and service upgrade. They were also fast! I was out of the store and had my new phone ready to go in no time. Stop in and check out their phones and products, they’ll take good care of you!
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January 2024 by Billy Wherley
fast friendly knowledgeable
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December 2023 by Wes Watson
I don’t usually rate phone stores, but this store was by far the fastest & friendliest. Thank you!!
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September 2023 by Walk2gther Thoughtfully4ever
Vada was such a great help for my daughter and I as we set up our new phones. Knowledgeable, and thoughtful. Thank you!
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September 2023 by Tyrone Rudolph
Good service. Employee called another branch for me and set it up for me to pick up my desired device
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September 2023 by Billy Eddy
Great service from the young lady Briana. Thank you Barbara Eddy
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July 2023 by mreopus
Very helpful people
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July 2023 by Seth Boman
Great experience!
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July 2023 by Paige Blackwood
Jasmine was great
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July 2023 by Sophia Velasco
They did an amazing job!
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July 2023 by Sandy Johnson
Bought my phone from Target and was told it wouldn’t take ling to change over well I couldn’t get it to work went to Hartselle store and Jonathan helped me it took about 4 hours and he was patient and he finally got it switched over!! He was wonderful
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November 2022 by Cynthia McCormick
Jonathan is the finest representative of customer service, absolutely. As my husband and I observed him during the lengthy & complex moment of fixing my phone, we can say with assurance that Jonathan actually cares about the customers as actual human beings.He speaks well of the AT&T product, and the company.He's appreciative and thoughtful of his coworkers.And if all that isn't enough, Jonathan is able to be professional and efficient, without being intense. His mellow mojo takes the edge off what is normally a stressful situation.We will for sure go to this location again for our phone needs and feel that it's fortunate when someone like Jonathan can unexpectedly make the community a better place to be, in a quiet & genuine way.
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August 2022 by Ruth Hill
Briana is a wonderful rep! So helpful!
