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October 2023 by kenny roberts
Great people to bank with
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April 2023 by Billy Wherley
Friendly small town banking. Just like family
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September 2022 by Tamara Murphy
Service was excellent and fast very pleased with everything!!!
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August 2022 by DeAnna Britt
We have banked at BI for close to 13 years and like any relationship it’s never perfect but they have always done everything to make things right and deliver Great customer service. I recommend them to everyone. That alone speaks to the satisfaction.
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August 2022 by Ashton Stewart
Very nice staff, very helpful.
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July 2022 by Wayne Howard
Friendly professional service
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November 2021 by Kay Saint
Just opened my first account at this bank and my experience was wonderful! The staff was extremely friendly and helpful through the whole process. I would highly recommend the Hartselle branch of Bank Independent!
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September 2021 by Hope Simmons
Decided to open a new bank account and chose Bank Independent. The employee who helped me open it was extremely helpful and explained everything I wanted to know about it. She answered every question I asked very professionally. I would highly recommend Bank Independent.
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April 2021 by April H
First let me disclose, my 1 star review is strictly for the Hartselle branch. We love every other branch we have ever been to, but Hartselle is always such a pain in the neck. We get asked question after question after question like we are criminals on simple every day transactions. During these series of questions we have even had to recite our social security number, employer, and other confidential information aloud in the drive through for everyone else with their windows down to hear. Security measure, right? (Insert eye roll here.) Just went through with a routine work related check in the amount of $300 to cash it and was drilled again with questions to the point we got aggravated and asked for the check and driver license back and just did the mobile deposit rather than cashing. I’ll get it from the ATM later. Their excuse upon complaining is always “new teller”. Sick of hearing it and will continue to drive to Decatur Crossings for Joy and the rest of that amazing team’s interactions.
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June 2020 by Bethany Hogan
I appreciate all the assistance we receive from anyone in all departments at this bank. It is easy to find assistance and everyone is very helpful. A special thank you to Mike Lowe for always being available. No one could find another bank as wonderful as this one has been to us personally and to to our company. We sincerely thank you all!!
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March 2020 by cecilia cagle
A very nice bank. We have been doing business with them for years. The drive through is great. Everyone is so friendly. Thanks for your service.
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January 2020 by Andrew Messervy
My family has banked here for years. We love the friendly staff!
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March 2019 by Deneen Cross
Don't like that they don't offer Free Checking & charge per Check !!
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April 2018 by Alexandria Houghtling-Fennel
great bank to do business with, always friendly and helpful. They also have the best hours ever.
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March 2018 by Maria Daws
Exceptional customer service and good hours