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December 2023 by Brad N Puckett
This PNC location is so much better on their friendliness and customer service than the 6th Avenue location in Decatur! That's refreshing in this day and age! ?
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December 2023 by tori tillman
I am so pleased with my visit at Hartselle PNC. I would like to give a shout out to Amy Bates, she helped me tremendously yesterday and didn’t just try to sell me a loan or credit card. She tried to HELP me! I actually do not use PNC for my normal banking, but after my interaction with Mrs.Bates I will be using PNC in the future and will be going to her for different needs other than just a basic checking account. I would also like to say the teller that greeted me was SUPER welcoming and even offered me water and seemed to genuinely care about my needs. I wished I would have gotten her name but I didnt Yes PNC is a chain but THIS PNC is amazing! They care and the management is clearly doing an amazing job at this location.
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October 2021 by Cheryl Knighten
My experience here over the past nine months has been awesome! Professional and always helpful. My only issue is being hung up on twice this morning. Tried the 800# and never got an answer before 9am CDT and then the Branch hung up on me twice?? Not sure what happened....whether someone new is manning their system ...possible...but it is a little frustrating. Otherwise, they have been great to work with!!
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August 2021 by Jeremy Hudgins
Love this bank always stellar customer service. I wish they would open one in cullman alabama but it's still worth the drive
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March 2020 by Claire Lee
Disgusted by the nasty attitude they call 'customer service' here. I literally walked out and opened an account at another bank!
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December 2018 by Amanda Wright
Their customer service is horrible! When you talk to somebody on the phone they make it sound like they're going to do everything they can to help you but when you get there in person they act like they've never heard your name or know what's going on with your account. Then you can't even withdraw money from your own account inside the branch if you are not primary on a joint account. Save yourself a headache and bank with someone else!
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May 2018 by Nina Rae Davison
Great at helping us and getting are stuff done with.
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October 2016 by Jennifer Stephenson
Always Great customer service!
