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March 2024 by Alan Estep
To be clear, this review narrowly addresses the customer service workers in the actual Post Office not the men and women delivering mail.I am sure many of you have encountered people in your life that spend all of their time at work telling people they cannot help you and finding ways to avoid work. So you have the picture of the Hartselle Post Office customer service personnel I have encountered in a nutshell.My advise is don't bother going to the Hartselle Post Office to get a passport application filed (or really anything more than buying stamps). The customer service agents are crabby, rude, unhelpful and spend more time (based on observations) finding arbitrary non-sensical reasons why they cannot their jobs to avoid actually doing meaningful work. But what are we to do? Just go the the Morgan County Court House or Cullman County Court House instead for passport applications (or maybe even Huntsville where the process more applications and are more comfortable doing them).Really, anything is better than going to the Hartselle Post Office multiple times being told they don't have the personnel to serve you or they are too busy (apparently two customers means too busy) or they don't know how to process a passport applications, etc. (they don't even provide a solution there like let me make an appointment for your tomorrow?!?). The state of things there is very sad indeed.
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February 2024 by CHARLOTTE LEACH
Postman didn't even drive by my place yesterday(Tues). I'm 3 blocks from the post office and put my red flag up!
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December 2023 by Jenny Cooper
If I could give 0 I would. They have a phone and never answer.
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December 2023 by Daniel Holcomb
I dont know who my new driver is but he didnt even attempt to deliver my package even though my wife was outside with our dog. He stopped for 2 seconds and then sped off with the package in his hand and didnt say anything. I am deeply disappointed in this and of course I can't call the USPS because they are closed until Monday.
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December 2023 by Felecia Marie Austin
Extremely disappointed for the past week and a half our packages have not been getting delivered. I have called and complained but nothing has been done
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October 2023 by James Loyd
I received a notification about a package saying “Arriving before 8:00 pm today.” USPS tracking shows that early this morning the package arrived at the local post office, 3.1 miles from my house. Instead of just sending it out for delivery, two minutes after they received it they sent it to Kentucky, TWO HUNDRED SIXTEEN MILES AWAY. Now it will take at least another day to travel all the way back here before it finally gets delivered. If they don’t lose it entirely.Sadly, this is far from the first time they have received an item with a local address, sent it to an entirely different city, and waited for it to come back before delivering it.Obviously whatever system they use for sorting and/or routing does not work.
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July 2023 by Lindsey Ramey
Customer service is top knotch. They are very helpful and friendly! My fiance buys and sells on eBay so we use the post office a lot. I have never had a bad experience here. I would highly recommend them.
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December 2022 by Samantha Steipp
Our mail carrier refuses to deliver our mail and has marked our address as vacant. He is rude and lazy. This is the second time we have had to complain.
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October 2022 by Owen Wilhite
Went to get passports and one of the ladies was high.
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September 2022 by Scott Wagner
I have had 2 packages that were supposed to be delivered this week according to the updates I get from the P.O. but were not delivered. Also I have had one package delivered to me that was not mine. I don’t know if we have a new person delivering mail, but this is ridiculous. That is $165 of packages not delivered.
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July 2022 by Deb Borden
I have tried to call for two days. I still haven’t been able to talk to anyone. I would like for the mail carrier to leave me some stamps in my box but I don’t know how much they cost. I just need to know how much money to put out for her as I’m unable to get her to stop for me either.
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May 2022 by Ashley Moore
I drive out of the way to come back to the Hartselle P.O. We currently live in Madison but the customer service at the Hartselle location is the BEST. Everyone there is so nice. Janna is not only beautiful on the outside, but so kind and beautiful on the inside too! Love the Hartselle Post Office!
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May 2022 by Michele Willingham
Janna is the best!
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April 2022 by Savannah Muncy
I don't even live in the state of Alabama but i did order a package from someone there worth $142 dollars, and the whole entire month i have been trying to figure out where my package is i have called 58 times and have spoken to them twice. This is beyond ridiculous no one can tell me where it is, they say that its trickling its way down to the distribution facility but no update. Beyond over this, Talking to corporate is no help either, do not use this post office.
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March 2022 by Wayne Howard
Fast friendly service clean well kept premises
