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February 2024 by Jeff Moyers
The customer service reps were very knowledgable and helpful with our questions and made our trip to the store a pleasure.
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December 2023 by Michael Rowse
Chris and Felicia were extremely helpful and professional given my complicated problems. They set the standard for every other customer service experience I'll have from now on.
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November 2023 by Tim leapoldt
The only reason i use AT&T IS the only reception i can get living in the sticks they are overpriced and i pay my bill in cash why do i have to show my id i dont want everyone in the stores to have access to MY personal information
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October 2023 by Bob Fuller
Wow! These guys went above and beyond to take care of me and my family. Found every discount. Received hundreds of my IPhone. Also found a discount for my moms phone.Thanks CHRIS and FELICIA. Y’all were amazing.
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October 2023 by Carla Berry
My husband and I visited AT&T on Sunday to get information about upgrading my phone. Felecia greeted us as soon as we walked into the place. She was very knowledgeable about the different phone plans and answered all of our questions after which she helped me to make the right decision to upgrade my iPhone. Felicia was very nice, polite and helpful.THANK YOU FELICIA for your GREAT Customer Service.?
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September 2023 by Yvette
I was very pleased with my service! Felicia was such a Gem!! She is always so knowledgeable about everything! I drove 45 minutes just to come see her, due to her professionalism and knowledge about the products.
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August 2023 by Maycie McAfee
Two workers helping people when we walked in, which is fine, except they didn’t even look up or acknowledge us. Stood there for about 15-20 minutes and they told a couple who came in after us that they would help them while they were finishing up with their current customer. No asking who was here first or anything. I understand that it’s busy and it takes a while per customer, but acknowledging when a customer walks in and having a system for who was there first goes a long way
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August 2023 by Matthew Mitten
As soon as I walked in the door store rep Chris helped me immediately and I was in and out pretty quick. 10/10 Chris did was outstanding!
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July 2023 by Janet L Hunter
Shann was excellent for me and my crisis. I love the consultant at this store. There amazing phone genius. Shann fixed my phone, checked my apps. I'm glad I met her today she was very welcoming to me. And so was the few plants up front. Definitely proud I'm AT&T customer
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July 2023 by Chris Ferris
Kayla did Great service!Very friendly and helpful
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June 2023 by Megan Gentry
Obviously they aren’t aware of the store hours, both google and the door say open 12-6 Sunday. I went to the store on June 11 at 12:40 and door is locked.
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May 2023 by Whitney Turner
0/10 would not recommend getting a service through these guysService is horribleCustomer service... TrashIn store? Way worse Hazel Green is getting worse by the secondFrom fast food to customer service its all going down the drain
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May 2023 by Lorain Phillips
Got a new iPhone and as always went to my favorite ATT store! Shann was already helping 2 other ladies with transfers and jumped right into mine, kept us all involved, no one felt neglected, explained what she was doing, put on my new screen protector perfectly! and as always did a fantastic job.Won't go anywhere else!
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February 2023 by Bob Rushbrook
Andy, Shann, and Felicia were super nice and helpful. They took care of us with 5 star service. Highly recommend them and AT&T Prime in Hazel Green. Good folks!
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December 2022 by Casey Watson
I had the worst experience in this store and if I would have had my old phone I would have returned everything and canceled my service. The manager was very rude in person and hung up the phone when I called to discuss an issue I was having. The information she was giving me was not consistent with what other stores and the customer service line was saying. Ultimately they didn’t help me and I reached a resolution with customer service. Go to the one on University or Harvest they were both nice and helpful.
