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March 2024 by Justin Motley
I want to be positive but this particular Burger King struggles every time we come here. Long wait times, always out of something, when we get an order it’s never right; something is always left out. When you tell them that the employees are always mad at the customer. Consistency, service, product is always poor. Not sure who the owners are but this reflects poorly on them and our community. So many opportunities if someone just seemed to care.
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March 2024 by Cara Hinckley
I placed an online order this morning and arrived to the restaurant. Waited 10 min at drive through screen with no answer, waited longer at the window with no answer, called twice with no answer, pulled to the front and a sweet employee notified me she had been waiting since 6 am (3 hrs) in her car for someone to show up and open the restaurant for her to work. Unacceptable. That employee deserves so much better. There were multiple vehicles waiting at that point and highly upset that the restaurant was closed with no notification.
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March 2024 by Jessica Watts
If I could rate this place a zero, I would. I love Burger Kings food, but the service is horrible. I waited to have my order taken for 15 minutes ( Noone ever spoke to me) and when I was tired of waiting, I pulled around to findvtht there was NOONE in front of me, I was just waiting for no reason. When I get to the window, that lady shrugged her shoulders and said "What?". I just pulled off. They might as well close this location since they refuse to wait on anyone. They are pushing all of their customers across the street to Hardee's. Who were packed, thanks to Headland Burger King.
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February 2024 by gaige sanders
Always slow and wrong
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December 2023 by Bobby Cothern
This place is awful everyone walks around like they hate there job and only part of the food that is right is the
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December 2023 by Randy Pryor
It's been over a year since I've returned to this Burger King and nothing's changed. It is horrendous they're always out of everything. They were out of sweet tea at 5:41 p.m. dinner time. They don't tell you what they have and what they don't have when you order you find it out after you order. Ordered Whoppers they were out of onions found it out due to the customer next to me returning her sandwich looking for onions. Management is horrendous. Large gentleman manager screaming and yelling as I walked in the door on the phone talking to somebody while the customer he's talking about is standing in front of him. Very unprofessional. I'll try again in 2 years to return to this Burger King in Headland Alabama.
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December 2023 by Chris Barber
This is the absolute worst BK I have ever been too. I live in this town, and try to give them a chance every month to change. Do not pull in here, unless you want to wait 30 minutes only to find out your food is wrong and half missing once you open the bag. Then it will be another 15-20 minutes for them to get it right. They put signs out saying under new MGMT every few months to trick you into coming back. I have been burned to many times. I will never go back here, ever again. Save yourself the trauma and frustration... Spend your money somewhere that cares about you as a customer... Fast Food. I could eat at a steakhouse quicker.
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November 2023 by Hannah P.
Well..... it is certainly Burger King, but I didn't feel like I ruled. Just a situation of "You get what you pay for... and little more." Not great. Not terrible. Just "meh."
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October 2023 by Misty Wise
I had a special request for a hamburger ordered to go without being assembled and everything wrapped separately. The meat, the bun, and the vegetables separated because I still had 20 minutes before getting to a patient's house who wanted a fresh hamburger. , And very accommodating. The food of course is always fresh. I do so appreciate that they went the extra mile with such great attitudes.
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October 2023 by tina Day
I got charged over $13 for a large whopper combo ,no receipt was given,jalapeños on my burger I like them thankfully but didn't order them on there. But there were so many I couldn't eat it. Fries were upside down in the bag when I got it. I will not be going back.
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October 2023 by Bobby Boss
This place has had it fair share of problems in the past..but they have done a great job cleaning up the place..good health scores..98 percent...almost perfect.i had a great experience food was prepared wonderfully..I am so happy they got this place together because I love me some burger king.King.. keep up the good work..and go rams!!
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September 2023 by Heather Z
Waited 30 minutes for 6 chicken wraps. They didn't even start making them until we went up to the counter and asked then a women said omg I didn't even see that order and the cashier came up and said they had to cook the chicken!
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September 2023 by Joseph Money
This is the worst fast food restaurant I have ever been to. I say Every time I say that I will never go back. Lack of places in town and I find myself here again. Inside is locked at 10 till 9. I have been setting in drive through for 15 mins. No one is in front of me. How this place stays open I have no idea. When I tell you it is awful I really mean this place is awful.
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September 2023 by Emily Cox
We came through the drive thru tonight to grab something quick, and the young man working the drive thru was super polite, kind, and was doing an awesome job! The drive thru was super busy, but he got our order 100% correct and also gave us plenty of napkins and ketchup without even being asked. Wished we would have gotten his name. He sure exhibited characteristics that are not seen much anymore! Great job!
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August 2023 by Anna Biffle
This BK is amazing! They always cook my food fresh no matter what time of day I'm there. Seriously best Burger King food I've ever had EVERY time???