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December 2023 by Lindsey H.
Food is quality and their service is pretty quick! They also honor a military discount, which is a plus! Double check your bag because they have messed up our drinks and burger on 2 separate occasions though.
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November 2023 by L M M.
This is the best Jacks in two counties!!! That biscuit maker is a treasure. Her biscuits are better than any other Jacks. This jacks also truly offers crisp bacon. Worth the drive. Even their chicken is better.
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August 2022 by Lynda L.
Very poor service. Only received half the food ordered and paid for but didn't realize it until at home. Called immediately to report to problem but employee was quite unconcerned about their mistake.
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May 2022 by Ricardo C.
Ppl at this place need to get retained worst service this evening, ask for a mike shake and some sides and mike shake was half and Frozen on the bottom didn't even put whip cream and cup looking nasty
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April 2022 by Jacob Green
This is the worst location by far. The night manager is very rude and unprofessional. They never give you all of the order you place and when you call to let them know of missing food she gets an attitude and yells at you for their mistake. I will NEVER give them another dime of my money to get half of our order. So we dropped a nice call to corporate after the managers outburst on something that wasn’t our fault. I don’t recommend anyone going here.
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September 2021 by Tessa C.
Lovely memories here. I know that as a child, I used to see an elderly couple here who we referred to as Mr. and Mrs. Claus because they looked so much like Santa Claus and Mrs. Claus that it was uncanny! Then we found out six years later that they both overdosed on meth and died! What a lovely holiday tradition we have in Jack's at Heflin. Happy Holidays, Folks. Keep warm.
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May 2021 by Justin Williams
Rude service the cashier snapped at me and kept having a attitude with me. She always hateful to others also. And lately they been messing up my order almost every time. Wish I could give the name of the cashier but she didn’t have her name tag on. I will not be eating here again.
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May 2021 by Amy McWilliams-Lambert
seriously don't know what their issue is at this location. I'm currently waiting on line and have waited for 30 minutes ! IN THE DRIVE THRU! This is the last time in ever come to this location
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April 2021 by Anne Newgent
Food is awesome. Good people..
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October 2020 by Shelby B.
I am not going to lie, it feels a bit strange leaving a 5 star review for a fast food establishment, but this Jacks is worth it! Service is stellar, with super nice workers who remember your name and order, will often bring your food to your table, will often offer to take your trays and trash away, and keep the restaurant immaculate. If you want to see real small town culture, come here on a Sunday morning and watch the old crowd come in! Food is also great, much better than nearby McDonalds and even better than other Jacks. Be sure to check this place out - it is worth the slightly longer drive off the interstate!
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September 2019 by John J.
By far the best Jack's within 100 miles. Biscuits are cooked better here than other Jack's, and I come from Tallapoosa just to have this Jack's service. Also the women that work here are people I've befriended over the last 4 years and they are some of the nicest people you'd ever wanna meet.
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September 2019 by John A Ballard
exellent all areas Food staff, great friendly and fast service and always feel welcome. Jacks is the Best
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August 2019 by Jasmine Wade
nice place however they take a long time to be fast food
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June 2019 by MeLeigha Anderson
I cannot express to you how disappointing the service was. Cashier was extremely rude to us, and constantly rolled her eyes at us. Managers seemed to be oblivious to the whole situation that happened. So disappointed. Will not be back.
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May 2019 by Dwain D.
Always has good food. The chicken dinner is great. I love their fries. Just wish they had more side dishes to choose from.