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January 2024 by Cameron Holmes
Literally cannot get a single person on the phone, called several times. Easily the worst pnc branch
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May 2023 by becky parker
Sat at drive thru awhile..no customers inside or in drive thru.. no one came to window for a bit. Tried calling.. no answer. Finally came to window.
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July 2022 by Sydney Jackson
Tried adding Apple Pay to my phone and I called customer service and was transferred 4 times to only be told that my card can not be added
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April 2022 by Jordan Farris
DO NOT DO BUSINESS WITH THESE GUYS. They lack any form of communication, they take forever to complete the smallest tasks. We have called Michael 4 times and left 4 messages and have not heard back in a week. I am a real estate professional and I deal with lenders daily and these guys are either clueless at their job or simply don’t care. DO NOT DO BUSINESS WOTH THESE guys.
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January 2021 by Giovanni Garcia
I have been sitting in the drive-thru line for 20 minutes now (I have so much time to sit here, I decided to write a review). I’ve been to so many other branches and this is the worst. I’ve been to terribly run McDonalds locations that ran more efficiently than this particular branch. I believe I’ll be here another 10-15 minutes with only 2 cars in front of me.
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November 2020 by Stacy L. Vann
Always friendly and nice tellers. Always a pleasure to visit this branch. I usually bank at the downtown location but this is very convenient and near my home. Thanks BBVA.
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January 2020 by Andree
7-8 customers in line in the lobby & 3-4 customers at the drive through & only ONE teller to service both. THERE WAS NO MANAGEMENT INTERVENTION, WHATSOEVER. I stood in line for 18 minutes prior to making a deposit. However the teller was extremely pleasant, considering the workload. No wonder most of the ratings are one star.
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January 2020 by Randy Gallups
The worse bank and branch of BBVA I've ever been in. Will not go back. Sat in line 30 min to make a deposit.
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January 2020 by Alana Green
This is the worst place ever. I feel awful for the one teller there that actually works.
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July 2019 by Walter White
ATM was not working
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July 2019 by Brittney W.
It's really nice to have a compass bank that's close to my friends house I noticed at this bank that they have 2 tellers were you can withdraw money at any time that you need to and the best thing is that there open 24 hours. And I find the best time to come is when traffic dies down
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April 2019 by Reginald D.
One of the things I like about this compass bank is that its right around the corner from my apartment and it's so much better than having to drive to trussville or roebuck everytime I need to the bank. Customer service here is good as well I recommend going inside the line moves a little bit faster than waiting in the drive thru
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February 2019 by Ryan Karamichael
Worst experience ever Kevin Carter lied to me
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August 2018 by Zandra Smith
I walked into the bank and no one greeted me. I sat down in the chair to be assisted. Another guy came from the back with another representative. There was a man sitting at the first desk helping an older lady. And a young lady in the desk beside him helping an older man. After the young lady finished helping the older man she looked at me and then the older guy that came from the back and told him to come on over. I looked expecting her to say something like “we'll be right with you†or something. I am going to call the bank and let the manager know how I felt but I'll go out of my way to another branch before going back there.
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June 2018 by gregory kitchens
Its a bank