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April 2023 by Kim H.
I keep trying to call so I can order a cake but someone keeps picking up the phone and then hanging it up without answering it. I guess they don't want any business.
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March 2023 by J B.
I have never seen a worst Walmart. Dozens of people waiting to checkout with 2 lanes open. There were 17 people ahead of my. All with large carts full of items. Self checkout was worse. Employees just standing around doing absolutely nothing.
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June 2022 by Colleen M.
If I could give negative stars I would. I used the order pickup twice. The first time, I had 5 items and 3 of them were broken. The second time I went, I placed a larger grocery order and waited 45 minutes before I decided to leave. They may have had one person working and they would deliver maybe one order every 15 minutes. It was ridiculous.
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November 2021 by Cottina J.
They never answer the phones. And take the time to hang up on customers instead of answering the call. They constantly leave items off when you shop online with them. I was supposed to receive a refund from a botched online on the 16th of this month. I still haven't received that refund. On top of the fact that I noticed some of my items were missing. The photo proof of the delivery driver showed. At the top of the photo; was some of my missing items. I ordered a Chromecast online Sunday. At first the app said that I would receive it on Tuesday. Three hours later; I received a e-mail saying that it's been delayed. And that delayed status has been sitting there every since. Plus, now they're trying to charge me extra monies to ship my Chromecast to me. The order said that shipping and handling was FREE on this order. The money for this order was already taken from my card. Now, there's an additional $42 and some change pending on card from Walmart. On top of them asking me to pay for shipping and handling now. Their online and customer service is so horrible. My experiences have not been good at all.
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September 2021 by Denise B.
Walk into this Walmart on this Sunday with my immigrant friend and the immigrant gentleman he plans to buy a car from. My friend has an thick accent and the gentleman speaks limited English. The Honduran guy brings his relatives to translate and I am there to clarify what my African friend is saying. They want to buy money orders to exchange for the sale. Gentleman wants to cash the money orders thereafter. Simple transaction for a MoneyCenter, right? First, the sweet gentleman at the register explains that the money order machine isn't working. No problem. I ask, can we do a wire instead? He says yes. Even though moneyGram and Walmart2Walmart allows you to transfer money "from and to any Walmart" and even though a "passport" is considered valid ID and even though we were there well before the center closes, stayed in line for a very long time, and I explained in great detail BEFORE the transaction started what we were doing (buying/selling a used car), why we were doing it (bank closed on Sunday), amount of transaction (not even that much money) and what types of ID everyone had, this female manager goes to one of the Honduran girls and asks, "what are y'all doing?" She then runs to the register and taps on this guy's screen, cancelled the transaction and says, "see, they're even using passports (the guy was scanning my friend's state-issued drivers license), we're not doing this!" I ask her why, and she says, "because this looks suspicious." I ask her how she came to that conclusion, particularly since we had explained EVERYTHING to the guy at the register (she was nowhere around) and he didn't think it was suspicious for people to be wiring money to each other at a place that says it does MONEY EXCHANGES!!! She said, "I saw you go ask that girl something and I asked her what was going on and she said she didn't know (not what she said)." Mind you, I am going to the girl because we are translating!!! The girl, in fact, said, "They are getting money for us (and repeated that in my presence)." Now I say to this manager , if the problem is that wiring money to each other in the same store looks suspicious, then sell us the money orders. She says their machine is down, which, of course, is my point. YOUR MACHINE IS DOWN but now the only alternative you have to offer looks suspicious??? I am sorry, but I strongly believe the only thing she felt was suspicious was two immigrants transacting business at that price point. I told her so and expressed how offended I am at the assumption of hers. Never mind that they had the money, ID, even a bill of sale. Not sure what there is to gain criminally by wiring money to each other using your ID in front of witnesses and cameras because it's not Walmart's money that they were exchanging. Never mind Walmart's own rules don't seem to validate her actions. Have some respect!!! I am sick of this discrimination. We have to do better.
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September 2021 by Angie M.
Wally World has been a favorite of mine for a while. Back in college I used to use it as my going out without really going out. Something to get me out of the dorm/house for a bit. It's like a target run you might not need something but it's always good to look. Late night Walmart runs are always the best. Now that court and I love together and have a place to call home, we've been trying g to go to Walmart once a week to get some groceries. It always amazes me how much food two people can go through. Haha. We typically will get Gatorade, spices, water, and some house water items. You can't really beat their prices. The staff typically know what they are talking about when it comes to electronics and the various sections in the store. Because we like the prices so much at Walmart we have considered getting some furniture from here as well. But when we go to look for the prices they are not marked so we wind up having to take pictures of the items then find them again on the website. This Walmart is huge and depending on what time you go there are typically a lot of people. There are always so many things to look at when it comes to Walmart stores. But they are pretty clean and well kept. I like strolling down the snack aisle and looking at the weird snack combinations that companies come out with. It always is a grand experience.
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May 2021 by Rob S.
For some reason this Walmart Supercenter seemed larger than others. Kind of crazy, because all of them are very large. This one happens to be located in a shopping complex that includes a Sam's Club as well.Now, right out of the gate, as other reviews have mentioned, parking and traffic are kind of a nightmare. Really only one way in, that I could see, and there is a lot of traffic funneled through a small area. I can only imagine how bad this must get at going home from work time and weekends. The store itself isn't too bad. It has the typical Walmart selection that you'll find anywhere else. Clearance isles are kind of a mess, but that is typical really at most Walmarts. I guess the main down grade for rating, in addition to traffic/parking, is that it just doesn't have an overly clean feel about it, kind of musty. I didn't have any interactions with employees because I ended up not purchasing anything, but while I was in the store, there was no attempt made by them to greet, see if I needed anything, so I can't really comment on employee interactions. I'm not typically in this area, so not a lot of reason to go to this location. If I was over here and needed something I'd probably opt for Target a couple miles away.
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November 2020 by Sydney J.
This Walmart makes me sad. Going to Walmart with my mom was always so much fun when I was little, so I always look forward to shopping in different locations. However, this location is tragic. The service is terrible. Seriously, terrible. We do delivery/pickup service and this Walmart...they always take at least an hour to bring the groceries. At that point the money isn't worth it. It's also severely understaffed and the only staff is rude. We asked where fishing poles were and this one staff member walked by said "I don't know" and left. Every experience I have had, even at the subway, is just awful.
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November 2020 by Will B.
I do not like Walmart. I have made that very clear in the past. But even though Walmart as a whole can not max past 3 stars, you can still have even worse experiences. This is a location that is not good. Traffic patterns are bad, parking is bad, staff is not friendly and the store typically feels a little dirty.Even though Lakeshore is the first area I lived in when I moved to Birmingham, I don't always like coming over this way. I rarely come to this location anymore, and I'm glad I don't have to.They may have changed the process, but pick-up was not very clear the one time I went. I even remember the person bringing it out was not friendly at all. I would prefer doing delivery and if I do pick-up, I would choose some other locations. Can't beat their vast inventory and price. But again, if I don't have to go, I won't.
