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November 2023 by Don Root
Great prices, helpful staff, clean store. Loved my experience
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November 2023 by Marilyn Windham
I have had two very good experiences recently. Miss Jackie and David P. were most professional very knowledgeable and made surethey represented Floors and Decorin an impressive manner!Thank you for the opportunity to evaluate my shopping experience.No photos to supply.
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November 2023 by The Calamusas
This store is wonderful. Everyone here is excellent. We are in here all the time due to the fact that we do remodeling.Me, my wife and our company have never had any problems here.
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October 2023 by Teresa F
I spent $3500 on vinyl plank flooring from Floor & Decor & needed to return 6 boxes that were valued at $310 but was refused by the store at the **************** store. It was past 90 days, and I didn't have the receipt, but they were able to pull up the purchase by my phone number, so I only wanted to get a store credit. The manager said the return was denied because the flooring had been discontinued, which was a lie because it can still be ordered online. I was given a phone number for \
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August 2023 by Vince
We had a great experience coming here, sooooo many flooring options. And everybody you talked to was very knowledgeable and helpful. Desiree was particularly very helpful in many ways and such a sweet lady. I don't know what she gets paid, but she deserves a raise because employees like that are hard to find these days.
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August 2023 by Stephanie Nelson
Recently visited again for tile and grout. This place is wonderful and the service is great! Fantastic selection of all kinds of tile and wood flooring as well. Better pricing and much better selection than Lowes or Home Depot. And they have a great return policy for unused materials, etc. I would highly recommend Floor & Decor for anyone looking for great prices and selection.
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August 2023 by John Bruce
Saturday August 12, went to the cashier at 530 (transaction number ending in 5027) Spent nearly 2 hours in the store and didn't have one employee ask if we needed any help. None of the red vests nor the 2 employee in plain clothes and name badges. They helped folks around us, but we were never addressed. We spent $905 on tile (11 boxes of 12x24 and 9 boxes of 8x8). Quite disappointed, but I left with what I needed.
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August 2023 by David Imm
The thing I like the most is the fact that everything we saw they had in stock. So much better than other stores that have tiles but no stock.
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July 2023 by Anthony Paxton
I had been to numerous flooring stores looking to match the grout for a home I recently purchased. The grout was faded, so I was having trouble finding an exact match. When I brought the sample to the two designers, David and Watson, that were working that day they were able to get an exact match! After repairing and sealing the existing grout it was a perfect match. David and Watson's expertise saved me from having to replace all the grout in the bathroom!
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June 2023 by Madeline Arnall
Excellent experience. My husband and I went in for a home project and Thomas helped us from start to finish and gave us awesome advice and saved us a ton of time. Can’t recommend more highly and glad we got advice from the pros!
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June 2023 by Elizabeth Fourie
We went to the store on Sunday afternoon and what a pleasant surprise to be greeted by Thomas. He was extremely helpful, knowledgeable and spent a lot of time with us answering all kinds of questions. We are very pleased with our purchase and can highly recommend Floor & Decor.
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June 2023 by Chris Bramon
They have EVERYTHING you need for floors and walls. Very helpful staff (worked with Angel, he's great) and will beat others pricing. So worth the trip!
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May 2023 by Wicked Renovations LLC Texas
Not happy with this place. Was picking up a floor in doing for a customer and one had to wait a long time even though there wasn't really customers there and then when they finally came to load, they had everyone get out of the truck then proceeded to drop out pallet and load a different person that just showed up. When they finally came back to load they smashed the fork truck into the tailgate of a brand new $100k truck. Then kid on the fork truck cops a attitude with me when I tell him to get off the tailgate with mast of the fork truck. Over $1800 in damages. And still nothing from their management or corporate. Have spent well over $500k with this company. Will be taking business elsewhere from now on
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May 2023 by B J.
I did not have a good experience there. There were 7 people standing around register socializing the entire 30 minute visit and not one person offered me any assistance. Their shopping carts are total crap. I changed carts 3 times and the wheels wouldn't turn properly on any of them. Other than a poor customer experience, they do have a good tile selection.
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May 2023 by Robert Mason
Not happy with this place. Was picking up a floor in doing for a customer and one had to wait a long time even though there wasn't really customers there and then when they finally came to load, they had everyone get out of the truck then proceeded to drop out pallet and load a different person that just showed up. When they finally came back to load they smashed the fork truck into the tailgate of a brand new $100k truck. Then kid on the fork truck cops a attitude with me when I tell him to get off the tailgate with mast of the fork truck. Over $1800 in damages. And still nothing from their management or corporate. Have spent well over $500k with this company. Will be taking business elsewhere from now on