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March 2024 by Kevin Riggs
Drive thru slow. App says inside is open, but it isn't.
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February 2024 by Bridgett
Guy at the window 2/17/24 7:00pm said good change was jacked up so he asked me for a quarter my meal was 11.21 I gave him 20.25 he just gave me back 9.00 mgmt need to check into why the change is “jacked up” as he said smh I wonder is that happens all
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February 2024 by Amber Cook
Drive through. The cashier replied harshly to my husband. We asked for a baked potatoe with sour cream and butter- we got one with sour cream and ketchup packets.The chicken wrap was open and the aluminum wrapper was only half on, liked like someone just didn't bother to wrap it up. They did not even give us the burger, so we had to drive back around and wait again to get the rest of our order. Service is lacking and food was half done.
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February 2024 by James Moore
I work in the area of this Wendy's location. I frequently attempt to purchase food there and everytime I visit there and I am not exaggerating, everytime I go there they are either out of something like "beef" or system is down. My co workers and I think there using Wendy's as a front and probably selling drugs there. There is no way there making any money selling food.
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February 2024 by Dayna Aguilar
They put onions on my baconator fries.
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January 2024 by Chelsea Duhon
I placed a mobile order today 1/29/2024 , I got to drive-thru to get my order , I was told they couldn't "find" my order and told me I was holding up the line , made me go INSIDE and re-order , kept insisting I did NOT place a order when I showed them my receipt on phone they started making my food while their kids are in the dinning room , and then to get back to work with warm/cold food! Def would NOT recommend this place of establishment. Ignorant and ghetto at its finest! Never again!
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January 2024 by raymond garmany
5 th Wendy problem differential places that is it about gloves and diner in close and not enough responsibility so I decided stay away Wendy’s for while until new management and implement!
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January 2024 by T Thomas
How is it possible this location 213 State Farm Pkwy, Homewood, AL 35209 remains open? Horrible service and staff. I have complained to management on several occasions concerning hour of operation...place is NEVER open at 6:30 am. Wendy's corporation check the time of when they have a single order/sale in the last 3 months at 6:30 am. Let me answer for you NONE! Because despite someone inside being present. They will not take your order. Your company statement (see below) is a pure unadulterated lie. I read the reviews and clearly, Your company is ignoring the multiple reviews with almost the exact issue. This is possibly a waste of time, but posting in advance because I plan to go to this location again this morning Friday 1/26/2024 to show they are never open. I will post video proof on social media. Just maybe it will finally get the right person attention to improve service in the community where you are located. You need to shut this place down, if you are unwilling to provide the advertised service during your posted hours of operation!!!! McDonald's, Whataburger and Chick-fil-A are always open in the morning during their advertised hours of operation. Take note.... so it can't be a staffing issue!!From Wendy's"Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back."
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December 2023 by JMW 6206
I went through and ordered a #3, #4, and and #5 but before I could even finished my order the lady cut me off and said she’ll see me at the window then I told her my order wasn’t finished. After that I was told to pull up and wait, which I waited for over 15 minutes before I had to go in and ask what was taking so long, and I’ll also add that the Dr Pepper and strawberry lemonade I ordered with my meals were bland and had a watery taste. When I told them about my order they apparently did not even start on it and I had to bring my recipe in to show them. I was on my way to work and I went through this FAST FOOD restaurant only to not get my food FAST because the workers here were ARGUING WITH EACHOTHER, absolutely RIDICULOUS, will never come here again and neither should anyone else.
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November 2023 by Dominique Wilhite
Not give there is not a rating for anything. Arrived in line at the drive thru on 11/16/23 at 3:23pm. There was 1 car in front of me and they did not take this customers order until 3:44 pm. (Not to mention the person had an attitude taking the order) I pulled up to the speaker no one said anything until 3:55pm and at that time it was we’re doing a shift change it will be 5-7 min. You should just close this store immediately
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November 2023 by Yosumi kellz
The dining area was disgusting. My order was taken by the manager and i was surprised at how unprofessional she was.After i received my cup the drink machine was filthy and out of ice so i asked if she could make my soda from behind the front counter. The manager refused and instead offered me a cup of ice and told me i was welcome to use the drink machine in the dining area. A friend of mine who also placed an order was offered a cup of ice as well while we waited for our order and because he said no thank you the manager insulted him for wearing glasses and told him that he only spent $5 so he should leave as he was not worth her time (excluding the profanity that was used).We were offended but could only laugh at how ridiculous this situation was. The manager is a joke at this location. Will not return this store.
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November 2023 by Heather Thomas
Not only were they out of all drinks except tea, they had no ketchup. Lady at the window was rude. The fries and chicken nuggets are terrible. Taste like the grease has not been changed in months. As expensive as food is these days this is unacceptable.
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November 2023 by Avery Dae'lyn
20 mins before close and so rude they can’t even say they closing or anything just don’t answer speaker at all even though it’s 3 inside one at window one at front counter and one in kitchen. Nobody else they was serving or had to serve! LAZY! All I wanted was a frosty no work was needed! Loosing money simply bc your employees are lazy! Might want to find someone else to work those positions.Went again November 19, 2023 ordered a SMALL frosty and he hands me a junior. Told him it was a small he said “yeah that is a small. It’s definitely a junior!
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November 2023 by Heather Smith
We have driven away twice this week after waiting several minutes at the drive through with no response. Along with other cars.Around 8pm each night.
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October 2023 by Fred Sewell
Worst food I've ever gotten at Wendy's. I have HIGH Blood Pressure. The Breakfast Baconator was so salty, I couldn't eat it.
