-
February 2024 by Todd M.
I've been with Avadian for somewhere around 20 years. They started as AL Telco. Service is horrible. The lobbies at all branches close whenever they feel like it. It's very difficult to complete a transaction in person. My accounts have been denied while traveling. Accounts have been hacked several times, and debit cards don't always work. The customer service is slow, and transactions in person aren't always done right. I don't know how they've gotten so bad. I would never recommend Avadian to anyone.
-
January 2024 by Jimmy K.
I had a problem with avadian credit Union about a year ago they threatened to close my account down they took money out of my account I had somebody that owed me money that was sending me money that was supposed to give me money a person I had worked for and they said that the money was no good and it was a wire transfer it was several thousand dollars and avadian credit Union acted like I was rubbing the place they had a supervisor of avadian and somebody at the main office treating me like I was walking in there with a gun and robbing the place that is how they treated me
-
January 2024 by Donna M.
Avadian used to be great---a Mayberry-esque credit union where the employees were happy to see you. Over the past 7 years, and particularly during Covid, the culture drastically changed. The employees became snippy and even adversarial. I sat in line for the drive-through window on a Saturday for 35 minutes and the minute I reached the window they simply closed it. I tried going to the door to explain, but they refused to answer. They stopped taking phone calls at the branch--even when you needed to speak to a specific person at that branch. Hold times were so long that once I got in my car and reached the bank before someone answered the call. They are no longer friendly and efficient and are certainly not glad to see you. They no longer have the same culture.
-
November 2023 by Asiana Abdel
Jacob was fast and friendly! I had to open a savings account and I thought it was gonna be a tedious process but he was very swift and informative.
-
September 2023 by cathy whaley
Very unfriendly branch. Went to change address on my account. No one even acknowledged I was there. Could have said please have a seat be with you in a moment. There was 1 man in an office with door closed. Man up front had a customer. They left went to him to see who I could talk to . He didn't even look up and told me he was working with someone. Walked out and probably go to another credit union. Went to hoover Chace lake branch
-
August 2023 by Hammer B.
Very difficult to deal with. No attendants working drive thru. Now there is a computer there and they will make you chat with a person over the internet. It's absurd. If you get a loan here, they do not send you a paper bill. So now you have to physically go to the location and go inside to make a payment. Will never do business here again, unfortunately. Was great back when it was AlaTelco.
-
August 2023 by Tim Carter
Smooth transaction, friendly employees, and gave me a much needed cold bottle of water on a seriously hot day.
-
June 2023 by Mikah Hembree
Amanda Dukes is absolutely fantastic. She made our experience the best we have EVER had with Avadian. Avadian is a really good credit union to bank with and their attention to security is very comforting. Amanda represents and adds so much to Avadian that they should give her a raise along with much praise. She literally treats you like family, and is extremely patient as well as super efficient. She has a great personality that immediately gives you comfort and trust. She has gone above and beyond for me and I could never thank her enough. I highly recommend Avadian and Amanda Dukes for your banking inquires!
-
March 2023 by Christine Davis
Carson Davis was amazing! He made me feel welcomed and was very friendly, funny and professional. ? to Avadian!!
-
March 2023 by Michael Lewis
I would give these creeps a 1 if I could.They steal money out of your accounts every month for overdrafts you did not request.High interest rate credit cards and they discriminate against black people .Go to Navy Federal to bank .There about to be sued for fraud with customer privacy and sharing customers financial information illegally.
-
January 2023 by CHARLES COOK
I have a business and personal account with Avadian, I went to the Hoover location today 12/30/22 @ 2:30 pm to exchange some gold dollars coins, which I had done many times thru their coin machine in the outer lobby, after entering the location I noticed the sign on the machine stating it was inoperable so I spoke to a lady in a office named Rebecca who said since the machine was down they would allow me to do the coin exchange for paper dollars, I stood in line for almost 10 minutes for my turn I went to the teller Adrian or something similar to that, advised her I was told that she could do the exchange and if any questions have the teller to see Rebecca, after waiting nearly 15 more minutes I was told they could not take the coins and they refused the exchange or to allow me to deposit them I. My account because they don’t take dollar coins or any coins.. now I was very patient but very irritated that management agreed to allow this action but then refused it after tying up my entire lunch period, it was my expectation to run in and run out but of course due to their lack of communication and cooperation to their customer (me) I was forced to have to drive a little way down the road to Wellsfargo who gladly took care of my transaction. This is only my second issue with this branch and the company in its entirety… I can tell you that I am not a fan of this establishment as much as I used to be… they are showing me the last few times that they are falling short of their commitment to help their customers or as the say members… they have no consideration for the members time and needs and corporate office needs to be aware of this and it needs to be address. Sad sad credit union
-
December 2022 by Shalimar Cruz
Great service and quick! Mr. Davis did a great job as well as his works. Thank you for your support.
-
December 2022 by Piper Cade
Carson Davis at the Hoover location was awesome. Very helpful and kind with notarizing my document.
-
December 2022 by Manukea I.
Stay away from this credit union December 17th 2022 It's sad that I owed $9 to this credit union when my account stopped working.. I even ask for help..no response, and months later I saw I owed $9. I took care of it November 2022. Was told that, they would remove it, instead today they reported negative for this month causing me to lose 67 points after I paid them last month.
-
December 2022 by Joe Sharman (Caballero2)
Carson Davis at Avadian CU was very helpful and spent 2 hours fixing our issue with a stolen check. I would highly recommend Avadian CU to anyone!
