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January 2024 by southerngirl2181
This is January 2024. Worst customer service EVER. Best Buy has no human customer service. Everything is automated, and if you don't "fit" one of the prompts the automated phone system will hang up on you. You can no longer reach anyone in your local store by phone. Best Buy is routing all store calls to the Philippines--none of which speak English as a first language, and they have no power or authority to solve a problem. You have to get in your car and drive to the store. You might be able to talk to a manager there, but most of the time the Store Manager is not on duty. If you DO find the Store Manager, they have to submit your situation to an anonymous "Board" at corporate, and within a week or two they will anonymously respond with no recourse. No way to reach the corporate office. I was, without notification or permission, charged for malware software yearly for 6 years straight, with no notification on a laptop that was dormant for 5 years. This for a laptop purchased at Best Buy in 2018 which went idle in 2019 when I purchased a Macbook Pro. Best Buy has become Circuit City 2.0. They are in financial trouble and all of corporate seems to be in a bunker where they can't be found. Amazon has better service than Best Buy, as does Target, as does Walmart, as does just about everyone. Don't give them your business.
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January 2024 by Jeff Hall
Employees have zero information about What products they are selling
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January 2024 by Lacey Green
Venturing over an hour to this Best Buy, my acquaintance anticipated swapping a malfunctioning gaming headset based on staff assurances. Despite an early arrival, presenting both the flawed headset and receipt led to an extended wait, only to have manager Alex disavow the promised exchange. A disappointing encounter with the store's personnel unfolded.
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January 2024 by Dylan Green
A friend of mine drove over an hour to this Best Buy. (After being assured by staff he would be able to exchange a gaming headset.) He showed at opening, provided the faulty headset and the receipt, and waited an hour to speak with the manager Alex who then informed him he would not be honoring the exchange for a working headset. Very disappointed in these people and may god have mercy on their souls.
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January 2024 by THE COHRON CHANNEL
I called the day before about returning an item, was informed the item could be exchanged if I had the receipt. I located said receipt and arrived at the store. I was told they could exchange it from a front counter worker. Then later informed by the manager Alex they wouldn’t be able to exchange the headset. After a hour drive on a promise over the phone. Horrible and do not recommend this place. I’ve been loyal with Best Buy for quite some time. Thousands of dollars spent there. Never again. 0/10
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January 2024 by Donna M.
The absolute worst they have ever been. Circuit City 2.0. There is no way to resolve a situation with a human being. Best Buy no longer allows customers to reach management at a specific store--they have routed all customers to the Philippines, where customer service reps don't speak English as a first language and have no authority to solve problems. You have to drive to the store and ask for a manager. Most of the time, there is no store manager there. If you were wrongfully charged, the manager will email the situation to an invisible "Board" who reviews the problem and anonymously emails a decision. It may take a week or two. Amazon has better service and lower prices. So does Target. So does Walmart. Best Buy is in financial trouble, and frankly, could care less about its customers. Don't waste your money with them.
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January 2024 by Jane Carson
I’ve made 5, YES FIVE phone calls to both the Hoover and Tuscaloosa stores. The recorded phone “idiot” does not understand my request so I have to select another area to get to talk to a person. Both said I would have to talk to Geek Squad about the item I am looking for. GEEK SQUAD PEOPLE WOULD NOT QUIT TALKING AND LISTEN TO MY ONE SIMPLE QUESTION..then they kept interrupting, trying to explain back to me what I wanted but AGAIN went into lonnng narration that made it clear they were not listening!!!If they needed more explanation, they just could have asked. AND THEN LISTENED..none understood or spoke English very clearly either..I had to ask one lady 4 times what she was saying but she just couldn’t say things clearly. It’s 6:51 CST, my first call was at 5:32. RIDICULOUS!!!!
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January 2024 by Patricia Camacho
Excellent
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January 2024 by Jimmie Littrell
Only electronic store left. Best to shop sales as prices can be higher than online stores
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January 2024 by Questor Stroud
The service was super nice & fast!
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January 2024 by Bill Tiemann
Great place for all your electronics.
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January 2024 by Samantha Ranson
Poor customer service, need to work on that.
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January 2024 by hTye Hood
Lost an important gift right before Christmas that had been ordered. Even after, I had been notified that it was ready and available for pickup.
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January 2024 by McBarri- Barrios
I found almost everything d3 alexa
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January 2024 by Bradley Wilson
I visited the Hoover Al store today to purchase a new TV and wall mount. I stood in the TV area for 20 minutes and no one even spoke to me. After getting frustrated with the serious lack of service I stopped an associate and asked if they could find someone to help me….and the guy looked me dead in the face and said ”NO”! I was soo blown away that I just walked out. I will never darken the door of this company again! Left there went to Target and walked out with new TV and wall mount in less than 10 minutes.
