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January 2024 by Stephanie T
Dealing with Crunch ****** has been a nightmare. My guest has to do a different sign in process every single time we go. Sometimes they let him in before I get there and sometimes he gets rudely denied entry. There is no way to expect how we he will be treated at the front desk. They wont even let him use the restroom without me around. They do everything in their power to make it impossible to cancel the membership. And its not just Crunch ******. There are countless stories from other locations all over the US. It is ridiculous. This is one of the biggest legal scams in the country.
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December 2023 by Melanie W.
Staff was so nice, new equipment is awesome, very clean gym and bathrooms. I'm visiting from out of town, wish my gym at home was this nice!
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November 2023 by Abby Cook
I cannot recommend Crunch Hoover enough as well as personal training with Logan! I have had a great experience & Logan has taught me so much to gain more confidence in gym as well make me feel more confident with myself!
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November 2023 by Abby Bradford
I love crunch! The staff are always very welcoming and kind. The facility is also very clean and has all the machinery I could need. I have been doing personal training here with Logan, and it’s been great!
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November 2023 by Kara Brinkman
I have had the best experience with crunch personal training! My friend and I have Logan as our PT and I could not be happier with how it has gone. Logan is so accommodating, welcoming and dedicated. Definitely try it out! O
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November 2023 by Melissa B.
If you are wanting to get in shape and feel comfortable doing it I highly recommend this gym. Logan is my personal trainer. Not only is he affordable, but he has been encouraging and knowledgeable about the muscles that we are working out and has helped me feel more confident when I'm in the gym. If you request a personal trainer ask for Logan I'm 100% confident that he is the best!
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November 2023 by Andrey SHevchenko
I really liked crunch fitness, I first used the 3days trail, then I bought a subscription for a month. Responsive, pleasant, kind staff, spacious, comfortable room, I advise everyone to visit and try themselves in this establishment.
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November 2023 by Zunaid Porbandawala
Clean gym and friendly staff. They are open late which works with my schedule. Gym goers are really friendly and will help wherever needed, whether you need a spot or just advice.1 star off as some Gym equipment is worn out or broken, and it's not fixed in a timely manner.
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September 2023 by Pharaoh K.
Not ran near as good as your other Crunch locations nationally. Not clean, not friendly, not up to standards as compared to when I was a member of Crunch In Michigan. Cancelled and joined Club4Fitnes. cleaner, better staff, and they treat everyone the way you want to be treated as a paying member.
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September 2023 by Eylene Betancourt
We were visiting Birmingham from Miami, FL and wanted to use our membership at this location. I can honestly say that Theresa was absolutely fantastic and accommodated us well. The gym was clean. The staff was professional. Weights were racked and ready to use. This gym had more of a variety of equipment that the Cutler Bay (Florida) location did not have.
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September 2023 by Maya-Lis Wright
Super upset about their service. I personally had some issues occur at this location that made me uncomfortable. I only attended this gym for 5 days and became fed up. After I signed up and was not informed at sign up about the cancellation policy of them wanting to charge you 2 months worth + an annual fee of $40. That's $70 they want to walk away with because I was dissatisfied with their professionalism and I was there for 5 days. Again I would be more understanding if I had been told this at the beginning of sign up but instead they don't want to tell you so they can take your money. Be aware of these things! This is personally why I'm not a fan of public gyms and why even though planet fitness has no free barbells, it's still a better option for privacy and professionalism.
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August 2023 by Laura Pollard
Dirty all of the time. Dead roaches smushed into the floor and just left there. Machines covered in dust, hair and debris. People chalk their hands and leave it all over the barbells. You can see in my picture how filthy the barbell is when I wiped the chalk off. The ropes are fraying and so covered in oils that they leave oily residue on your hands when you touch them. Equipment is not maintained well. And only two bench press, why? The whole vibe is just terrible to me. Also, they do group classes in the main area of the gym, cutting off access to some of the equipment when they’re doing them, and blaring their own music along with the gym’s overhead music, so if you don’t have your headphones you have to listen to two different songs blasting at the same time.
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July 2023 by Q Shipman
Excellent Service and Friendly Staff!I had a fantastic experience at Crunch Hoover, all thanks to the incredible service provided by their outstanding front desk representative, Theresa. They truly went above and beyond to assist in getting my daughter set up with a month pass.Thanks to Theresa and the rest of the friendly staff, my daughter had an amazing experience during her month pass. She loved every minute of it and made new friends in the process. The facility itself was clean, well-maintained, and had a wide variety of state-of-the-art equipment and classes.I highly recommend Crunch Hoover to anyone looking for a top-notch fitness center with exceptional customer service.
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July 2023 by J Y
I thoroughly enjoy Crunch. I come in the morning to visit from time to time from the Alabaster location. The front desk rep, Theresa is incredible, so attentive, nice and super knowledgeable. Definitely makes you feel welcomed when you walk in! Crunch did something great when they hired her. Keep it up and thank you Theresa for being you, and making each person feel valued even if it is only for an hour.
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July 2023 by Austin Diffy
Very clean gym with a friendly and non toxic atmosphere. All of the employees seem real nice and helpful. Heaven took care of me and answered any questions I had. Definitely recommend.
