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January 2024 by Christian Cooper
Absolutely flawless service. Had a tire install scheduled during the freeze of 2024. Ordered and scheduled through Tire Rack and the tires were delayed coming from ATL (frozen roads). I called in hours after my scheduled install, they let me know the tires had just come in and that I could bring the car by whenever. Every employee had Chick-fil-A level service. Super friendly and courteous, making sure I was clear on wait time and information. When I picked up my car, a rep met me at the door with my receipt, wheel lock, and keys (Josh or Jesse, I think). It’s the little things here. Plenty of communication about when it’d be ready (very quickly) and a 4-tire install and balance done within 1.5 hours.I won’t go anywhere else now and all of my friends and family will be visiting this location for their service. Absolutely outstanding service. Possibly the best in Birmingham.
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January 2024 by Greg Mihaly
John and his team are great. I needed a tire plugged and got it fixed in 15 minutes for NO CHARGE. Fast service and simply impressed with the positive vibes received.
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December 2023 by Thomas Varner
Ordered my new wheels a week ago on a Thursday. Not sure why but the website let me schedule an appointment for the following Saturday morning. Manager called me saying the wheels would be delivered by then but said he would call me when they show up and get them done same day.He called me today saying they arrived and scheduled a new appointment but said they would get me in even if I was early. They got me checked in quickly but took them about 30 mins to get my vehicle in the bay. Once in they had my new wheels and tires installed in maybe 45 mins. They even asked if I wanted black or chrome lugs and swapped them out for some that don't cause issues they have run into previously at no charge to me.The manager was super awesome to work with, was very communicative and would not hesitate to go in the bay and help out to speed things up.I was super pleased with the service I received and the interactions I had with both the Manager and other employees. I could not recommend this place enough. Discount Tire is my new go-to for wheel and tire needs!
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December 2023 by Anjerrica PH
I cannot express my gratitude with Discount tire Hoover! Jesse and the rest of the staff ensured I got the black gloss look to offset my gloss top of my vehicle! I have received so many compliments on my wheels and I cannot thank you all enough!!! Thank you for the quick turnaround and for the reorder when scuff my wheels on a curb! You definitely gave the look I was going for! Great job!!
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December 2023 by Erika S
Wonderful service! As someone who knows nothing about tires, the staff here did a wonderful job at explaining what I needed for my car. They continued to update me on progress and were apologetic when it took additional time to complete the repair. It truly felt welcoming. I will be making this my primary tire repair shop!
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December 2023 by Jade Sindatok
My SUV needed new tires, chose Discount Tire as they were recommended by a co-worker. Price were fair and Experience was A+ with their service. Will also recommend to friends..
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November 2023 by Wes Watkins
My first experience with Discount Tires was unbelievable. I was worried that my tire wouldn't be repairable. Jesse told me his team would do their best and they did. They fixed the puncture and didn't charge me a thing.. this was the unbelievable part.Pleasantly surprised by the graciousness of this business. I will be coming back.Thank you!
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November 2023 by Greg Lawrence
Picked a bolt up in my rear passenger tire on Hwy 150 after exiting I-459. Pulled into Discount Tire off of Hwy 150 and experienced customer service the way it should be done. I didn’t buy my current tires from them but that didn’t matter. They will patch a tire, check your air pressure, rotate your tires & shine them at no charge. They will also beat any price on tires whether they are quoted from a local tire shop or the internet. The manager, Zach, and his crew were awesome. This is the reason Discount Tire has been successfully expanding their stores nationally since 1960.
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November 2023 by Robert Conner
I can not speak highly enough of this store and the staff that assisted me. These guys went out of their way to help me with my wheels and tires. They literally spent HOURS with me going over my options and looks for my truck and I could not be happier with my decision. STRONGLY recommend this place for their friendliness, knowledge, and desire to help on anything from minor work to major wheel upgrades.
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November 2023 by Todd Carroll
I was here for work from Illinois for a few weeks and I needed new tires. I searched and found some over the weekend and first thing Monday morning, I went in, we got them order and delivered the same day. Installed them the next morning and couldn't be happier. Great staff and great service. That's becoming a rarity these days. Thank you guys!
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November 2023 by Hannah Rutledge
Zach & Austin were both amazing and so kind. They went above and beyond to help me with my car. The prices and services are unbeatable. Great place!
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October 2023 by Alice M.
10/10. I had a flat tire yesterday, so I needed a new tire. I decided to get them all replaced since it was nearing that time anyway. Discount Tire has amazing customer service and got me out of there in an hour and a half (which is amazing considering they had to drive across town to get the tires; glad I came on a slower day). My car, unfortunately, takes a "special order" tire, but they had them in stock at their other location! Most places I called before I chose them said that it would be a 2-7 business day wait to get my tires in. With this being our only car that can hold my whole family, this was not an option. The tires Jessie recommended were rated higher in safety than the tires I had already, and they were a little bit cheaper and have a great warranty. I can't tell you how relieved I am to have found this company!
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October 2023 by Michael T.
I was at the mall delivering some students to their parents from out of state when our school van's tire valve stem busted. It was the end of the day and I got to their store a few minutes before they closed. I was obviously last in line but they took care of the van even though it was well after closing. Great service and super helpful and friendly. They replaced the valve stem and checked all of the tires to make sure everything was good. To my surprise, they did the work as a charitable contribution to our small private boarding school. Very thankful for such kindness when on the road hours away from home in another state.
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September 2023 by p fritts
I usually only write reviews if it is very good or very bad. This one definitely deserved the good spot. Great customer service, prices, and speed of installation. Will be recommending to everyone who needs tires.
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September 2023 by Tracie Buckner
I am not one to give reviews often, but I have to rave about my experience today. I had a quickly deflating tire due to a nail puncture. After initially stopping at another local tire store closer to my home to see if they could patch/plug the tire, I was told the tire would have to be replaced, and it would take them at least four hours before they could get to me. After having a good experience getting two tires replaced at Discount Tire in 2021, I decided to get a second opinion from them. Upon arrival at the Hoover location, Jesse was so kind and helpful. He said, during initial inspection, it looked like it could be repaired instead of replaced but would let the technicians decide. After the technicians took a closer look, they determined it was able to be repaired. And he offered to have my tires rotated and balanced since I was a past customer. He saved me several hundred dollars today! That said, I got pricing to have two new tires replaced (to match the 2021 purchase) because I'll definitely be back to the Hoover Discount Tire location to make that purchase. As a female, I appreciate their honesty and willingness to help without taking advantage of me.