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November 2023 by Josiah Tickell
My wife and I purchased a new car for the very first time, and the process could not have been easier. Jeremy Rhodes was our salesman and he made all of our options very clear for the car we wanted. We didn’t feel like there were any “catches” or anything hidden between the lines in the whole process. We were genuinely surprised by how smooth and easy everything was. We’re grateful for Jeremy and the team at Hoover Toyota and cannot recommend this place enough.
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November 2023 by Greg Dodd
I’ve never purchased from Hoover Toyota but I will say with the help of Jack Bernstein I am really happy with the purchase of my new Toyota Corolla Cross Hybrid. Jack made the experience very easy and never pressured me. Was always helpful!
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November 2023 by dhelpfulhands
My salesman, Greg Hill, did a phenomenal job with us this evening. He was very patient and had a calm demeanor and I like that. He kept the experience stress-free and kept us moving through the process efficiently. Everything that you’re looking for in a text book car sales, he did it! Great job, Greg! I will recommend you any day. thank you for being open, kind and transparent. Just an overall great guy.
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November 2023 by Daniel Woods
Gary is the man! Helped me through the process of buying my first car!! He was very attentive, in fact he was the first person on the floor ready to go at open. He brought a few cars out and let me test drive what i liked. He was very knowledgeable about the features of the car and let me know what features would be useful based on my needs. I had an interesting situation regarding the title as it was in my fathers name, however Gary and his team were able to get the necessary paperwork finished to close the deal. Very happy with my purchase and services received.
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November 2023 by Samantha Rice
Greg Hill was the sales person we spoke with and he was Amazing!The original vehicle we reached out about ended up not on the lot anymore, and he got in the Yukon XL he reached out the same day to us to let us know he got a new vehicle in and what we were looking for. He kept in contact with us very well and was always available for questions. Very friendly and caring guy!Would recommend asking and using Greg again
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October 2023 by Laura Beth Franklin
I had the pleasure of buying a new car from Jack Bernstein recently. I really appreciated the environment of the dealership and not feeling like I was being pushed into buying a car. Jack was very patient with us, and really helped us to make a decision by laying out all of our options. I was absolutely shocked to find that their finance rate was lower than my credit unions!
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October 2023 by Darshe' Ware
I had a GREAT experience purchasing my FIRST car on my own. Payton was a great Salesman. The process was quick and easy! Jeff was great, he got me an Awesome deal within my price range! Overall this was the BEST experience ever!!!!
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September 2023 by K G.
We worked with a nice young care salesman who desperately needs to learn about the product he's attempting to sell. We knew far more information about Toyota's than he did, his only answers were a go-to "I can print you an info sheet" Having checked the website before coming in for current inventory, we found it completely out of date. Most of the cars weren't there despite filtering out for sold or in transit cars. No one onsite is interested in selling anything. They know cars are in short supply and little effort is made by anyone working at Hoover Toyota. We went elsewhere
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September 2023 by absolutepower63
My wife and I recently had the pleasure of purchasing a truck from Hoover Toyota, and I must say that the experience was exceptional, thanks to the outstanding salesmanship of Mr. Herman Walker who assisted me throughout the process.From the moment I stepped onto the lot, Mr. Walker greeted my wife and me with a warm and friendly smile, immediately putting me at ease. He took the time to understand our specific needs and preferences, patiently answering all of our questions and addressing any concerns I had. His knowledge and expertise in the automotive industry were evident, as he guided the both of us through the various options available and helped us find the perfect truck that met all my requirements.What truly impressed us was his professionalism and integrity. He was transparent and honest in all our interactions, ensuring that I had all the information I needed to make an informed decision. He never pressured me into making a purchase and instead focused on providing exceptional customer service.Once we made our decision, Mr. Walker effortlessly handled all the paperwork and made the entire purchasing process seamless and hassle-free. He went above and beyond to ensure that we were satisfied with my purchase, even following up after the sale to ensure that everything was going well.I cannot recommend Mr. Walker at Hoover Toyota enough. His dedication, knowledge, and exceptional customer service made my car-buying experience truly enjoyable. If you're in the market for a new vehicle, I highly recommend seeking out his assistance. You won't be disappointed!
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September 2023 by Shanavas Sahib
Loved the experience, the delivery process was quick and efficient.DJ was amazing ?.... Your professionalism, expertise, and dedication stood out, making the process smooth and enjoyable. Your commitment to customer satisfaction and willingness to go the extra mile are truly commendable. You've not only gained a satisfied customer but also an enthusiastic advocate for your outstanding service. Thank you for a remarkable car-buying experience.Hope to visit Hoover Toyota soon for my next car ?
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September 2023 by Hayley Eakes
We had the BEST experience with Gary B.!! He was so easy to talk to and made sure we got what we wanted and needed! He helped us out with pricing and made the process so seamless! Would recommend anyone I know to come see him at Hoover Toyota! He also even gave my brother a momento to strive for a goal, thanks Gary!
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September 2023 by Kami Seagle
David Riggleman was our salesman and he did a great job showing us the models we were interested in and helped us get a fair price! Drove 2 hours to do business with them. Highly recommend!
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September 2023 by Sabrina Baker
After a completely awful experience shopping for a car at another area dealership yesterday, we were completely delighted today working with Gary Bridwell at Hoover Toyota. We were encouraged to explore the entire selection of cars at their lot, given direct, honest answers to all our questions, and didn't have to do the 'negotiation hokey-pokey dance' to arrive at a good deal. Gary was clearly eager to help us find exactly what we were looking for. You should listen, other dealers; Gary Bridmore is what great car salesperson looks like.
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September 2023 by Korvey Smothers
Had a wonderful experience with Jeremy and Xavier buying my new 2023 4Runner! I would recommend anyone to use Hoover Toyota and ask for them to be your sales person. They will help you leave with the vehicle you want!
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September 2023 by Steve L.
This review is based off their service department. Before they sold (pre-covid), they had one of the best service departments EVER. Post COVID after selling, the service department is rotten to the core. You will pay 20-30% more than other Toyota dealerships in Birmingham. Earlier this week, against my better judgement based on previous interactions, I took my daughters car there to rotate my tires and diagnose some codes my Blue Driver gave me.The service person, who had been with the company since 2018 called me and told me that I needed a tuneup, a fuel injection flush and a few other high profit services they push on customers. I asked her how much a tuneup would cost based on a 2011 Toyota Highlander and she quoted over $900!!! I told my wife about it and she reminded me that 5 months ago we paid for a tuneup with another dealership. (Hoover had quoted an outrageous price 5 months earlier, so we went to Limbaugh Toyota.)I brought in the Car Fax, proof showing it had been done, and asked the service advisor how they came to the conclusion that I needed a tuneup? The service advisor went back to talk to the mechanic for awhile. She returned and said that the mechanic advised her that a tuneup may help resolve one of the codes that the notes from the mechanic also said was not really a problem, in the paperwork that I got from them ! Let me tell you what I think happened. The advisor looked in previous notes and decided to sell me on her own, a tuneup at an absurd markup. And I bet had I made the mistake and said yes, the mechanic would have pulled the plug and saw that there was no need for a tuneup and they probably would have charged me anyway.It is the final straw for me. I bought my first car from Hoover Toyota when I was 18 years old (36 years ago) when they were located on Montgomery Highway. This dealership will rob you blind in my opinion.