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March 2024 by Mike Wheelehan
Sheaundra is the epitome of customer service. She takes pride in what she does and it is on full display.We made our storage decision on her efforts.
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March 2024 by Leslie Haynes
Rented a 10x20 unit mid-December at a reasonable rate. Now, after paying movers to move everything into the unit, the price has doubled. I was told "your lease allows for that." I can see an increase of maybe $10-20 per month, but to go from $85 to $175 is unconscionable. It's the old bait and switch tactic. Sheundra got it down to around $155, but that's still way more than I agreed to when I entered into the lease. I appreciate her efforts but it really didn't help much.If you think you're getting a good rate, after a couple of months expect a huge increase. Now I have go to the trouble and expense of hiring movers to move my belongings again. Another expense and headache. BUYER BEWARE. Shop around. Any good deal here is only temporary.
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March 2024 by Zak Sai'd
Great experience with staff and the facility is clean!
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December 2023 by Tammy Gaines
Great location and the entry to my unit is amazing. Clean and easy to get too
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December 2023 by Jessica Newman
Had a great interaction with Sheaundra when we came to clean out the storage unit we had won in an auction. She was very friendly and helpful; great employee!!
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December 2023 by Courtney Davis
Callie Wilson was very helpful and courteous. Excellent customer service was important to me since this was my very first time renting a storage unit
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December 2023 by Stacey Shaw
Safelite ReviewMy insurance company (Progressive) contracted with Safelite to repair the windshield of my 2017 Range Rover. It took 2 weeks to come out the first time. And instead of using a Range Rover authorized windshield they used an off market brand. After it was installed the windshield wipers didn’t work and it was not calibrated correctly because the part in the rear view mirror was broken which made the car shut off.Called to get the issue resolved and it took a week for technician to come at which time the technician noted the part installed in the rear view mirror was broken. At this point it had been 30 days and my rental car coverage was up. So any additional cost was out of pocket which Safelite would not cover.After filing a complaint online, and contacting the regional manager with Safelite and the representative with Progressive they finally ordered the correct windshield but it sat in the office for another 30 days. The windshield was finally delivered but while installing they damaged the frame molding and they never sealed the windshield.It’s now 2 weeks and I’m still waiting. I will never use Safelite or Progressive again.
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November 2023 by Jessica Pennington
My experience with this facility was phenomenal hands down!!! It's a clean and well kept facility and the employee by the name of SHEAUNDRA her customer service and friendliness and the way she cares about her job is absolutely the best of the best hands down she helped me and assisted me anyway that she could she explained everything to me where I could understand everything and she answered every question that I had. I highly recommend this facility in Hoover you won't get a better facility with the same customer service and hospitality and cleanliness of a facility like this location. It's a must see! Check it out you won't be disappointed!!!! Thanks SHEAUNDRA!!!!
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November 2023 by Liz Best
Very professional service, Sheaundra was quick, efficient and incredibly helpful! Recommend highly!
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October 2023 by Stephanie Reyes
Sheaundra, Excellent customer service! Was in and out for everything we needed. Very smooth and fast transaction!
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October 2023 by Isabella White
Sheaundra Smoot was very helpful and courteous, she did an excellent job with me. Excellent Customer Service was important to me since this is my 1st time renting a storage unit. Keep up the great work Sheaundra.
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October 2023 by Jim Hanson
Very happy here! We have three units for a company, and have been very pleased with Sheaundra, she is very helpful and goes above and beyond to ensure deliveries are made to our storage unit.
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October 2023 by Laura Coleman
I have been very pleased with the service. The grounds are well maintained. All of my questions have been answered. I would recommend Life Storage to anyone.
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August 2023 by Carol Applegate
I have been a customer of Life Storage since it was called "Uncle Bob's Storage". Since becoming Life Storage I have ALWAYS had wonderful customer service experience. As Life Storage transitions to Extra Storage I expect I will have the same helpful customer service as the Life Storage employees are making the transition as well. Keep up the great service!!
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August 2023 by Joey Doolin
Great experience getting setup with Sheaundra! Fast, simple, and easy! Also great price
