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January 2024 by Donna Robinett
We just leased a car. Russell French was our sales advisor. He is the BEST! He finds the perfect car and at the price that is good for us. He is knowledgeable, kind and very efficient. I would not hesitate to highly recommend him to my family and friends
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December 2023 by Ron Bonds
My experience with Mercedes has been outstanding. The staff went above and beyond to help me get in my new vehicle. I appreciate there help and also all the extras that were presented to me as well. If you are looking for a new or certified pre owned vehicle give these guys a view.
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October 2023 by William Pridgen
Great, Outstanding, Excellent, Customer Service in Car Dealership is by far the Best. I drive in from Columbus Ga every time and have bought a total of 5 vehicles from Birmingham Mercedes-Benz, this time getting my wife and myself one within a months time. AMG C 300 and the 250 GLB. I've also recommended friends who intend on making a purchase and they will be coming from another state;(Texas) flying in only because of the welcome of Ghali Bazzi, Trey staff Ghali took me and my wife through the process and because of Him I would buy again and again.
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August 2023 by Yoonho Hong
All the google reviews here seem to be debatable, especially the service with Ray Smith. At first, he welcomed me but his attitude toward me changed when I started to ask questions about my vehicle. I did not mean to annoy him. I just wanted to know what the root caused the issue to my vehicle and what services I was paying for. When Ray pointed out that my vehicle would need to replace a brake pad, I asked him few times what “3mm Red” was referring to. He looked at me and showed me frustration. The way Ray treated and talked to me needs to get fixed up. That’s not how you manage your customers. I am pretty disappointed on the customer service I received today.
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August 2023 by Lyndon B.
Called to make a service appt for my 2007 c280. Which is in mint condition. They said oh we can't look at it. If it's not 2010 or newer. Total bull crap. Very disappointed. Won't buy my next Benz from them at all. Don't go here
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August 2023 by Envy_ Tori
The best of the best places to bring your Mercedes to. DO NOT TAKE IT TO MONTGOMERY OR HUNTSVILLE ! I love Ray. This is my second time here & he allways welcomes me & takes care of the things i need. Also any questions i have he handles it. Thank you Hoover for having a great person like RAY ! Give him a raise ASAP!
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August 2023 by Andrea S.
Great car buying experience and competitive pricing. Purchase process was easy and stress free.Very Professional salesman- go see Mickey Miller for wonderful customer service!
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August 2023 by Kayla S.
I love riding in a Mercedes it's so smooth and easy. It's not like riding in most vehicles the seats are comfortable, they have so many different features in them, plus I love the way the cars look.
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July 2023 by Sean Kelley
The service and sales team at Infiniti of Birmingham are amazing. If you want a new or preowned Infiniti or any luxury car and you live in Birmingham, come see the sales team here! Service treats you like a rock star! I highly recommend Infiniti of Birmingham.
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June 2023 by Frankye J.
My daughter and I picked up her car from Mercedes dealership in Atlanta. She got two new tires but all the way to Birmingham we felt vibrations when accelerating. We knew we had to get it check before we head back to the ATL. We went Mercedes Benz Dealership in Hoover. Ryan was very helpful and answered all our questions. He took good care of us.
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June 2023 by Denise Freeman
I had service done to my car 2 times. Both experiences were great. The staff was pleasant and answered any and all questions I had. I would most definitely recommend the Hoover location for any service required for your vehicle.
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June 2023 by Baby Dee
I really enjoy getting my vehicle serviced at this location. My service advisor is Mr. Warren Hudson who is very detailed when he advises me. Keep up the great work!
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June 2023 by Sue Roberts
They got our Sprinter van in on short notice when we were a long way from home. The waiting area was very comfortable.
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June 2023 by D Whatley
I really enjoy getting my vehicle serviced at this location. My service advisor is Mr. Warren Hudson who is very detailed when he advises me. Keep up the great work!
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June 2023 by Te T.
This dealership resolved the issue expediently! Made the above par excellence, customer experience as I've always had over the past several years of doing business with them!
