October 2020 by Amanda Dykes
Food is always good, it's like all Panda Express locations. But right now (Oct 2020) the drive thru is closed for repairs and the dining room is closed due to covid. You must order online and pick up at a table at door. The online time is a little behind so expect an extra 10 min of waiting.
October 2020 by Kelsey Alexander
Waited at the counter for over 15 min to order because they were out of all rice at 7pm. There was a line out the door behind me & no one stepped up to help. Out of sweet and sour sauce. Out of ice. Horrible service. Food was cold. I’ll stick to the 280 location.
October 2020 by M. Cottrell
Walnut Shrimp and String Bean Chicken...delish!!
September 2020 by Joshua T.
Very dissatisfied with the speed of pick up service. Order was placed ahead of time and still had to wait another 25 minutes at the store.
September 2020 by Amanda Smith
The food was pretty decent it was a little spicy for my taste and also they didn't give us any eating utensils or napkins
August 2020 by Tig Tig
Female worker with green in her hair and who is working directly with the food does not wear mask over her nose which is the proper way according to the CDC. I I also saw her have direct contact with a customer and not wash her hands when she returned into the kitchen to prepare the food. I tried to politely let someone know that she forgot to wash her hands and she got extremely upset and loudly talked about me. Do not eat here if you are immunocompromised or if you are afraid of getting covid-19.
August 2020 by RJ Builder
Don’t understand how it takes 20 minutes to plate food that’s already prepared!
August 2020 by Frog Noone
Food is iffy at best. Staff seemed meh or unhappy.
May 2020 by Rosalind Cordero
When we went it was because we were driving through town on a road trip. In this sounded good. However the food wasn't really up to par. And the service wasn't overly friendly.
May 2020 by Joseph D Mac
This is a great American Chinese place for a quick meal. Right now this restaurant is closed for construction. I don't know exactly how long it will be closed for construction, but if someone knows please post the update. Hope this helps someone and they don't have to drive that far to find disappointment.
May 2020 by Samantha Hopkins
I got the chiefs special it oddly had two different and honestly wish I hadn't, my brother got some shrimp coconut or something and it was excellent.
April 2020 by Maryam S.
We really love this place. I've been having Panda Express since I was young and it's never tasted better. The food is always fresh and flavorful. Only disappointment is that they up charge for the different shrimp and meat options which is annoying. Shrimp up charge and steam is 1.25 each.
March 2020 by The Diva Mrs. Ash
The food was good but customer service was super poor. The staff was not friendly. I had to ask twice for a bag to take my leftovers home in. The crew was young so I understand this job may not be important but as a hardworking citizen & customer I still expect great customer service. Let's do better!!!
March 2020 by Destanee Harris
Came to this location on 2/25/20. The staff was welcoming and polite. I was greeted promptly. I ordered the plate with Beijing chicken, orange chicken, and noodles. The noodle portion was smaller than normal but everything was hot and fresh.
March 2020 by Latrice Lyde
I love to go here. Friendly services, fresh food and you can always sample. The atmosphere is so peaceful for dining in.
February 2020 by Kyle Howard
Fast and easy. Decent food reasonably priced
February 2020 by Cornbread Cake
Been here several times. Variety is good with some recipes that you will not find at every other Chinese restaurant. Sometimes food is fresher than others, but understand since it is precooked, not made to order. Price is a little high in my opinion.
February 2020 by Shea B.
Got ignored by staff for a good ten minutes before they took my order and they only filled our bowls halfway because they were running low on what we ordered yet we were still charged full price. Food was tasteless and there were no condiments available. I will not be back.
January 2020 by Werdell Kirk
I first became a fan of Panda Express while living in California. When they came to the South, I was pleasantly excited. The city of Birmingham has three locations and I usually choose the one closest to where I might happen to be at the time the craving hits. However, I may in the future bypass this location. Every time I've visited the Hoover location they've not had items ready. I'm talking about multiple items. Their workflow process could benefit from serious review.
January 2020 by James
Food is good but you could swear these people hate your guts every time you come by. Also I order the same thing every time and it’s always a different price?
January 2020 by Alfreda B.
Very disappointed that my chicken egg roll was overcooked and cold. This was the only item that was ordered, since I was craving an egg roll. I enjoy crispy egg rolls but not burnt egg rolls. This batch should have went in the trash. I gave 3 stars because the server was friendly and fast.
January 2020 by Autumn Jade
The food here is great and the portions are awesome. One thing I will say, if you're picky about your food like I am and have to tell the servers to do something specific, I've always noticed that even before you tell them ahead of time and it seems like they are listening to you, most likely they are not. You have to remind them multiple times and in even doing so, they still don't listen. Then by the time they've already messed up your order, they look at you like it's your fault and expect for you to still take the food. Heavens forbid if you have to make them start over and make them actually listen.
January 2020 by Andrew Mwaniki
I always like to give the benefit of a doubt but I just can’t do it any more. The food portions are tiny. I ordered a plate and I always like to get the Teriyaki Chicken with Chow Mein.. I don’t understand why the girl chopped up my two chicken breast and then put some back. She said the plate was full which was not the case. That’s really irritating. Let me have all my food. Better yet, I’m just not gonna come back.
December 2019 by Russell Haygood
Generally food is good. Number of dishes mild or you can go spicy with General Toas chicken.
December 2019 by Victorian
Really enjoyed my sweet fire chicken breast with steamed white rice!!! Plus it's 320mg sodium, and it was fresh!!!!? ️
December 2019 by Bargainomics Lady
None of the regular Chinese dishes I expected like sweet and sour chicken or pork, Mandarin beef, nothing like that was on the menu. The portions we received were very small, maybe 3/4 cup of the main dish with minimal meat plus fried rice on the side. We could have one side with that and we chose egg rolls, which were dry and overcooked. Very disappointing. There were three of us and only two of us ordered a plate. One only ordered rice and vegetables. Yet our bill was almost $30. Too little for so much and not very tasty. I have eaten at other Panda Express locations and had far better experiences.
December 2019 by Roscoe Dobbins
Pretty good for the price. Healthy veggie options are available too. (Though I wouldn't call it vegetarian friendly)
December 2019 by Eddie McElduff
I had the kung pao ck very good and mushroom ck was ok but I prefer spicy food. I got the noodles they were dry they have been on the line to long. I came in at 2:30 pm so could have contributed to the dry noodles . Friendly employees so that helps.
November 2019 by Relic Films
Rude, cold, and nasty food! My meal was cold like ice and the noodles were rock hard. Not to mention the register guy made fun of me for not giving $1 to the fundraiser thing they ask me to pay every time... I send money monthly to charity so get off me. The place was trashed and not clean and my portions were for a 2 year old. Don’t go here! You’ll regret it!
October 2019 by Brandy Simmons
I've come to realize this place is really inconsistent with their food. I drove through once and ordered fried rice and got some 5 minute brown rice. Very disgusting! This time I ordered the orange chicken and it was so spicy I had to throw it away. There was so much red pepper! No thank you, I won't be back.