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May 2025 by Ashley White
Pandora is about selling love and this location completely misses the mark every single time. I’ve visited this location (Galleria) three times in the past three months. The first time, the associate was completely dismissive and made it seem as if I was bothering her. I made the purchase anyway bc I needed the product. The second visit, the associate was rude and dismissive. The third time, I was the only customer in the store. The associate was on a phone call when I entered
and never acknowledged me. She stayed on that phone call for about 20 minutes with me just standing there looking aimlessly. Another associate came in (again didn’t acknowledge me). Once she dropped her things off in the back, she came to the front where I assumed she would assist me since her coworker was on the phone, but nope! She announced that she was going to the food court to get coffee.
This location needs a complete turnover and should consider hiring employees that actually enjoy their job OR can at least pretend to enjoy what they do.
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April 2025 by Tamia M
I had an amazing experience at Pandora thanks to Savanna! She provided outstanding customer service, offering great recommendations and answering all of my questions with clarity. She was incredibly helpful, patient, and made sure I understood everything. Her respectful and friendly attitude made my shopping experience even better. I truly appreciate her expertise and kindness. Thank you, Savanna, for making my visit so enjoyable! Highly recommend
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February 2025 by Nikki
My partner went to this location at around 4:15 on 2/1 and NO ONE acknowledged him. My video is going viral and so many people have similar experiences. At this point, something needs to be done about it! Unacceptable. We spend too much money with this brand to be treated as less than.
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January 2025 by Briana W
This Pandora has the worst customer service. My friend ordered me a gift and put herself as the pick up person instead of me; she contacted customer service and was under the impression that the situation was corrected. When I arrived I encountered the store manger Brooke and was met with her attitude (I spoke with Brooke before arriving to the store over the phone explaining the situation, even then she had an attitude). She was very short with me and explained store policy (my name wasn’t showing up in their system as pick up person like customer service stated, despite my friend sending me screenshot evidence that it was ) . She had no interest in trying to help resolve the situation and even left me unattended and went to the back of the store as I was trying to figure out a way to still leave with my item since I live a good distance away. She treated me as if I was inferior (iykyk). For now on I will only be going to the 280 location. I had phenomenal service there when obtaining my bracelet .
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January 2025 by jax
Rhotunja helped me buy some earrings and was just so helpful and kind. Definitely recommend.
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January 2025 by Tatianna Coleman
Customer service is absolutely horrible. I walked in and they completely ignored me. Did not acknowledge my presence at all. I walked out.
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May 2024 by Miguel Angel Martinez
Excellent place and very nice products
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February 2024 by Fredia G
Small store in the Riverchase Galleria…a little too small during the holiday rush. The staff was friendly and accommodating but there were only 3 clerks for more than 40 people all wanting the same thing…attention. Don’t get me wrong, the staff was attentive to each customer before me and to me as well. They were kind and patient with everyone I saw them interact with. If you are shopping during a busy holiday season, Valentine Day, Mother’s Day, Christmas, prepare for an extended wait. Off season is better and likely to give you an in and out experience. Their in house inventory seemed endless and exchanging items, like I had to, was a breeze. My daughter ordered my bracelet and it was 3 sizes too large. The exchange was flawless. ♥️
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January 2024 by La'Rhonda Williams
My daughter and her best friend just received the worst customer service experience we have ever encountered at this particular Pandora. My daughter entered to get her bracelet cleaned and was inform the clasp is broken and is not fixable. Brooke refused to clean her pandora charms because some were not directly from Pandora(we understand this is policy) but to not clean the actual Pandora charms is poor service. Brooke was antzy, rude and sarcastic in her responses while my daughter looked for a new bracelet. She was snappy. Each time my daughter asked to look at a bracket or size she would try to detour her as if she either didn’t trust my daughter was there to shop or as if she was a thief that would run off with the bracelet. I understand managing product to prevent theft but this was done rudely and clearly way pass that. She barely allowed her to look at the bracelets as she was planning to run out the door with one. This diminished her shopping experience. When she flipped through the book and ask for clarifications on some bracelets she was short and rude. When she asked to see the bracelet again she liked she said “why do you want to see this again?” When she asked her about online ordering she frustratingly said she doesn’t work online. Keep in mind when I called back to report this to the manager Brooke said she was the manager. The manager doesn’t know simple questions regarding online ordering? Or did she just not want to deal with my daughter as a customer. She also was rude via phone call when I called to report the incident. She’s the manager. So I noted I’d call corporate. She needs to find another job or go through training. There is no way this is the face of our local pandora. This is disappointing. We’ve shopped here at this locations for over 15 years if I’m not mistaken. We’ve “never” recieved this level of rudeness. The visit was 1/4/2024 between 11:00am and 12:00pm.
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December 2023 by Erika Orantes
Excellent prices
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December 2023 by Paula Randis
I was having a rushed day and got a phone call from work that was unsettling so I took it out on one of the employees she handled herself with such Grace I apologize and will definitely shop there again it’s very hard to stay smiling and friendly with hard customers and she needs to be awarded from her management-
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October 2023 by Phillip Webb
Very cool
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October 2023 by Janayer Hatchett
Love my pandora❤️❤️
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October 2023 by Kaci Kittrells
Awesome
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October 2023 by Lovell Richardson
Had to wait in line outside the store, in the mall hallway.
