-
February 2024 by Fredia G
Small store in the Riverchase Galleria…a little too small during the holiday rush. The staff was friendly and accommodating but there were only 3 clerks for more than 40 people all wanting the same thing…attention. Don’t get me wrong, the staff was attentive to each customer before me and to me as well. They were kind and patient with everyone I saw them interact with. If you are shopping during a busy holiday season, Valentine Day, Mother’s Day, Christmas, prepare for an extended wait. Off season is better and likely to give you an in and out experience. Their in house inventory seemed endless and exchanging items, like I had to, was a breeze. My daughter ordered my bracelet and it was 3 sizes too large. The exchange was flawless. ♥️
-
January 2024 by La'Rhonda Williams
My daughter and her best friend just received the worst customer service experience we have ever encountered at this particular Pandora. My daughter entered to get her bracelet cleaned and was inform the clasp is broken and is not fixable. Brooke refused to clean her pandora charms because some were not directly from Pandora(we understand this is policy) but to not clean the actual Pandora charms is poor service. Brooke was antzy, rude and sarcastic in her responses while my daughter looked for a new bracelet. She was snappy. Each time my daughter asked to look at a bracket or size she would try to detour her as if she either didn’t trust my daughter was there to shop or as if she was a thief that would run off with the bracelet. I understand managing product to prevent theft but this was done rudely and clearly way pass that. She barely allowed her to look at the bracelets as she was planning to run out the door with one. This diminished her shopping experience. When she flipped through the book and ask for clarifications on some bracelets she was short and rude. When she asked to see the bracelet again she liked she said “why do you want to see this again?” When she asked her about online ordering she frustratingly said she doesn’t work online. Keep in mind when I called back to report this to the manager Brooke said she was the manager. The manager doesn’t know simple questions regarding online ordering? Or did she just not want to deal with my daughter as a customer. She also was rude via phone call when I called to report the incident. She’s the manager. So I noted I’d call corporate. She needs to find another job or go through training. There is no way this is the face of our local pandora. This is disappointing. We’ve shopped here at this locations for over 15 years if I’m not mistaken. We’ve “never” recieved this level of rudeness. The visit was 1/4/2024 between 11:00am and 12:00pm.
-
December 2023 by Erika Orantes
Excellent prices
-
December 2023 by Paula Randis
I was having a rushed day and got a phone call from work that was unsettling so I took it out on one of the employees she handled herself with such Grace I apologize and will definitely shop there again it’s very hard to stay smiling and friendly with hard customers and she needs to be awarded from her management-
-
August 2023 by Iliana Navarro
Terrible customer service. I was waiting for 30 minutes inside the store, even though there were 2 people attending the branch. They were on their phone and just told me they would be with me soon, but it never happened, I had to leave, I couldn't wait any longer. My daughter was disappointed that she couldn't wear the earrings she had chosen. They must improve their customer service.
-
August 2023 by Anastasia Long
Wonderful customer service and took the time to show me the different pieces that they had. I would definitely recommend them for a piece of jewelry.
-
June 2023 by LadyButterfLy
I went hoping to get another charm because mine broke (with a warranty) but this location did NOT have it. The store associate was VERY helpful. Thank You.
-
June 2023 by ALICIA SEARCY
Each time I visit, it's always a great experience. I love the wonderful staff. ?
-
May 2023 by Anabelle M.
When my boyfriend went to get me a ring from this location he informed me that after he shared my ring size with a worker she said i had "fat fingers" what's funny about this is that she was fat herself so i wonder what ring size she fits on her chubby sausages she calls fingers. This location sucks and their jewelry is cheap crap.
-
April 2023 by Theodore Milton
My new jewelry in the city ?? You gotta check them out ? Nice prices, quality jewelry & good people ??
-
March 2023 by Ariyana M
My mom had a pickup order that was scheduled. The two employees locked the doors and ignored us trying to inform them we had a pickup order. Very Rude service from the two closing individuals.
-
January 2023 by Erin Limerick
Went here to see what sort of bracelet options they may have for my 13yo niece. I plan to surprise her with a trip to pick out a bracelet when she visits in a couple of weeks. They pretentiously make you wait in line outside of the store until an associate can personally come assist you. I don’t need my hand held. I just wanted to see options in person. After standing in line for 30 min, I called the Summit location. They confirmed that they do not make customers stand in line outside of the store. I ended up walking away without ever stepping foot in the Galleria store. I’ll go to the Summit for my purchase.In response to the owner: no, I’m not going to waste my time calling you. Yes, this does appear to be a typical experience at this location based on comments from passersby in the mall and on other reviews here. You need to stop this pretentious behavior.
-
December 2022 by Timothy Brown
The people working here made this a superb shopping experience. They were very nice and attentive. They didn't treat me like a stranger. They treated me and my wife like old friends. I highly recommend this place.
-
November 2022 by Michelle Hill
I’m sad to report the horrible customer service I experienced Nov 19th, 2022 at the Galleria Pandora Jewelry store. The associates over looked waiting customers and when I attempted to speak with the manager Ms Cynthia it was clear she lacked the professionalism, leadership and customer services skills to be managing any establishment. There are too many other options to spend my money but at this or any other Pandora store.
-
November 2022 by Michelle H.
I'm sad to report the horrible customer service I experienced Nov 19th, 2022 at the Galleria Pandora Jewelry store. The associates over looked waiting customers and when I attempted to speak with the manager Ms Cynthia it was clear she lacked the professionalism, leadership and customer services skills to be managing any establishment.
