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February 2024 by Sara Jones
Everyone who worked at this location on 2/25/24 needs a raise. This place was insanely busy. Like New York City Starbucks busy. And they all were patient, professional, and kind during the madness. Everyone in town was there trying to get coffee and they pumped it out as quickly as they could. The girl running the show was great. And the team was as well. Of course there were a few jerks there who thought it was a crisis their coffee wasn’t ready in 5 min. But hey, this is America, most people act like that unfortunately.
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February 2024 by Chasey Scholl
Drive through takes soooooooooo long. Even with one car at the window. Wait 30 mins in drive thru. Ridiculous
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January 2024 by Dani Hamby
Ordered a venti shaken espresso. Got half a cup of coffee….Woman taking orders this morning on drive thru had a horrible attitude. The car in front of us handed their cup back.We asked about adding more and she said “no, that has espresso in it. That’s just how it is.” It’s my normal order at the location on John Hawkins and it’s not like this…. Never again. This place is always horrible. Drinks are bad. Service is worse.
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January 2024 by Victoria Chanco
We went over a month ago and it took 20 minutes to get a black coffee and a chai. My husband went today to pick up coffee for us to help me out since I’m working and mine tastes and smells rotten. They can’t do refunds over the phone. I have to go back out to the store to receive a refund or they’ll remake it.UPDATE: I was able to follow the link from the very generic answers that every review gets. The customer service associate was able to give me a full refund for the spoiled coffee. Online Customer service gets 5 stars in my book, but this starbucks location really needs help.
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January 2024 by Anna Fague
The team is so friendly and my drink is always perfect! Felix is outgoing and helpful!
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December 2023 by Marquel Thomas
Drinks come out good, but that’s to be expected considering how long you have to wait for your items. Staff seems to have no sense of urgency in one of the busiest Starbucks in the area, with lines wrapped around the building and lobby full of people. Could do with additional staff and faster staff. Guy with the mutton chops seems to be having an existential crisis every time he makes a drink. Will be praying for him. Blessings.
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December 2023 by Jose Miguel Sanjurjo
Galaxy is an amazing associate, his energy is unmatched.
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December 2023 by Chris Autwell
Ordered drive thru at 1:05pm. Still here at 1:40pm.If you can't keep up with orders while 4 peeps are making drinks, stop accepting mobile orders.Edit:To the person that replied to me, no need to provide any feedback - I could literally have driven up the road, passed the Starbucks next to Jason's Deli, turned left at the cross section and headed towards Vestavia and gotten Starbucks at that Hoover location next to Mr. Chen's, turned around and been back at this location before I had gotten our drinks.It's an easy problem to solve - Either stop accepting mobile orders or hire more people to make drinks.Until I see progress in the reviews, I'll go 5 minutes over and swing by the Jason's Deli Starbucks instead.
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December 2023 by Tammy Adkins
I love Starbucks! I have to order almond milk or oatmeal milk and they always get my order right. We also love the cheese danishes and the iced lemon pound cake as well. This is my favorite location in Birmingham!
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December 2023 by Sydney Oncale
slowest starbucks ever 20 minutes for a drink. happened twice this week
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December 2023 by Chris B
Says closes at 8 but if you get there after 7:52 they are already closed. ?
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November 2023 by Jacob Miller
Mom and sister went in store to order coffee. Waited 30 minutes and was patient due to Black Friday but when they asked, they were informed their orders got pushed back for mobile orders and they had three more ahead of them. This was t the order they got them in, but Starbucks pushes in person orders for mobile.
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November 2023 by aubrey elizabeth
It takes 45+ min to get a drink. This Starbucks is pretty busy like a regular Starbucks, but you have to order an hour before you want your drink if you need it by a certain time. I order on the app 15 minutes before I arrive and I have had to wait 30 minutes more once I arrive at the store. It’s good coffee, but if you really want it, you should order 1 hour ahead at least. It’s ridiculous!While waiting there we’re at least 10 people who cancelled their ordered because they have waited for over 30 min and were late to work.
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November 2023 by Zac.Victoria Blair
It was very disappointing today as I am a fan of Starbucks. I’ve never been to one where they have a ton of workers and it still took 20 minutes for my drink to be made. One employee was stocking instead of stepping in to help when there was clearly a long line of waiting customers.
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November 2023 by Sara Haupt
This is the slowest Starbucks I’ve ever been to. 25 min wait for a drink and it’s half melted when I get it and my breakfast is cold.
