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February 2024 by Allison Burke
Great store that I visit often. Amy is always extremely helpful! Great location
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January 2024 by Becky Baker
They are always friendly and very helpful- fast too!
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December 2023 by Ron Eddings
I was welcomed on arrival and received fast and friendly service. The service agent was knowledgeable and made me feel that my business was important to them
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December 2023 by Ghost Guy
It should not take take 30 mins to just do an Amazon return. Super slow and not enough employees
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October 2023 by Cynthia Smith
Heather on Montgomery Hwy was a real help for me, especially so slow with my bad knee after surgery It means a lot to have someone help you with a smile since I am so sad losing my husband, Mark after “50” years together All the people are real nice at your store Thank You& have a Blessed Day Cynthia Smith❤️??? Buddy says thank you too?
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October 2023 by Nicole Newell
This business lost my package and would not even offer any help to recover. The manager was super rude to me, and it was their mistake! I will drive a million miles away before I patronize this place
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August 2023 by Kimberly Frost Barry
Kind staff, hours on google are incorrect though. Not sure when they're actually going to open up today.
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July 2023 by Marcus Nelson
Closed early. Poor customer service. Need people who actually want to work instead of get off early.
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May 2023 by Kaushik A . N.
I was told by the lady at the counter that my parcel would reach by Friday EOD but I find out on the day of the delivery that the date has been updated to Monday EOD . It was a time sensitive parcel and they should know better to spell things out clearly and not tell me to read the fine print . When I called they asked to read the fine print . My time sensitive parcel got delayed . Thanks to UPS for being so spectacularly useless . Hands down the worst experience I have had . The world has moved by leaps and bounds ( case in point DHL etc … ) and these guys are still stuck in the stone ages …
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May 2023 by NKL
I’m giving it 5 stars just because the woman with the blue in her hair is gorgeous and she was really nice this morning.
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April 2023 by Hong Li
I came here because I am expecting good service since the rate is higher than USPS; after paying 20$ for a normal mail delivery the package was lost and the staff here says : that’s not our problem, it’s the post office problem. Hello??? I paid my money to UPS.
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February 2023 by C
Good experience with the staff! In need of a little more help, and organization. Wouldn’t stop me from coming back.
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December 2022 by Jay Jarrett
Staff was very rude, very impatient and very inconsiderate!! This was the worst experience! My wife and I went here to send X-mas packages to our love ones. We had arrived approximately 20 minutes before closing and our problem started when the clock struck 6pm. After spending almost $300 in shipping charges the staff would not let us put our gifts in the UPS box that we had purchased. We just wanted to make sure it was packed because what we were sending to our love one was very sentimental. The staff goes on to say, “it after 6pm and you can’t pack the box. WE HAVE TO DO IT!!” My wife and I said, “ok, do it but do it in front us.” The staff then started to make excuses stating, “ we don’t have the box….the box has to be reconfigured… the store manager has to place your stuff in the box when she comes in the morning…” It was only three small boxes shipping to the same address.We told the staff we purchased the box that you now say you don’t have. The representative says, “well, we will just void and refund you because we are not going to pack the box and you can’t either.” Just VERY RUDE AND INCONSIDERATE!! I asked the representatives for their names and one representative said, “we can’t give our names!” So, I took their picture so I can talk to management and then one of them call me a weirdo.In closing, this experience was just terrible. We will never visit this location again. Very RUDE, Very IMPATIENT and Very INCONSIDERATE!Customer service has to mean something but it was disregarded here on this evening by these UPS representatives.
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December 2022 by Cameron al Shaqar
I went to UPS in Hoover on Montgomery HWY to return several items. I put it off multiple times because it's so confusing with all the boxes and having to deal with printing all the labels. I must say I had an incredible positive and pleasant experience because of a UPS employee name Andrea. She was pleasant and kind. She took so much time to help me. She went above and beyond. I wish there were more people out there like her.
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December 2022 by Sharon Drummond
Got me in and out very quickly , had 3 people behind the desk ver efficient
