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July 2025 by Mar Gonzalez
I recently went to USPS to send out three important letters. It was my first time mailing something like this, so I asked the postal office agent to check if everything was correct. She looked over my letters and assured me that everything was good to go.
However, a few days later, the letters were returned to my house because the address information was placed incorrectly — something the agent completely missed.
I had to go back to the post office, spend more time, and even pay again to resend them. I’m frustrated because I relied on their expertise to make sure my letters were sent properly the first time. As trained agents, they should have caught this mistake instead of making me go through the hassle and extra cost.
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June 2025 by j cvetetic
14 people in line at 530pm and the only teller is doing passports. Can you not schedule those in the afternoon, much less not on a tax day?
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June 2025 by Aman Haziyani
Slower than any dmv
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April 2025 by Jamie Nash
I have had it with this post office they delivered my package to a random person then tried to tell me that I requested that um no I didn't they are super rude and unprofessional like if you don't like your job find another one don't make every one around you miserable to
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April 2025 by Kendra Bridgham
Won't sell stamps. You have to wait at the kiosk and it took 30 mins to print the bulk stamps I needed. What kind of post office won't sell you stamps?????? Deserving of 0 stars. Shut this one down
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April 2025 by Woojin JUN
answer your phone please
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March 2025 by Lucy Botsh
They are not efficient in their ability to deliver packages. I’ve had 3 packages delivered to the wrong address with the error being on them
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March 2025 by Athena Braio
The most rude staff ever. Would give 0 stars if I could. The main man at the counter raised his voice (speaking super loudly) with such a rude tone at customers that did not understand English well as if that would help them understand words like “expedite”. The woman “helping” us called my fiance a “child” because he was unclear on how to remove the tape from one of their boxes. He informed her that he’s 30 years old. Horrible employee attitudes. Speaking down to customers like that is just unacceptable. Will never come back to this location
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March 2025 by Lee Tibbetts
They don’t even know their own rules for passport applications.
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March 2025 by Aneemaah Adrishya
If I could give this place 0 or minis 100 ,I would! People working there have God complex, talking down on every customer. I avoid this place like plague but had to go there for Passport and there was no other appointment anywhere else. Such miserable people !
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March 2025 by Casey O'Dell
DO NOT make a passport appointment here! They WILL cancel 20 minutes before your appointment with no excuse.
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February 2025 by Courtney King
I would love to give No star. I used to kiosk for a package but there was know where to place the package after paying and this was 630am. Close the kiosk is you can't secure the package.
And what is sad this Hoover
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February 2025 by Rena Tate
Continues to deliver a neighbor's mail to my address.
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February 2025 by M Bravo
0 stars!!! The worst post office I’ve ever been to. Be prepared to stand in line a minimum of 5-10 mins. Most of the employees have some of the worst attitudes ever, I mean come on your job revolves around customer service if you are unhappy with your job then find a new one. The post office needs to get their staff in order and strive to be better especially being in Hoover dealing with hundreds of customers a day!
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August 2024 by Andy Bui
Bad service, rude, even u have appointment.
