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March 2024 by sapherno11
This is a truck stop not a regular gas station. Yet this truck stop has completely removed a driver's lounge or any place where a driver can sit and feel welcome for any length of time. As a trucker I will never come here again as there is no point in me ever coming here.
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February 2024 by Ridge Runner
Welcome to the Flyng J Peelot. Upon arrival, the first scent that assails one’s nostrils is the overbearing stench of urine in the parking lot. Went inside to shower. Toilet full of poop with dribbles on the seat. No soap in the shower. Temperature regulator is malfunctioning; someone is sure to get scalded. I nearly had a burnt ⚽️ ? incident. You better have quick reflexes and be prepared. Self service cash registers are a pet peeve of mine to start with. When someone is getting paid to stand there and do nothing really chaps my . God forbid you ask them for a slice of pizza. The nerve of some customers; wanting something that they sell ?♂️. Only bright spot that I noticed is I was able to fit a few pop cans in the garbage without overflowing it. What more can I ask for ?♂️?Been years since I’ve been here. It’ll be years till I’m back.20+ year Flying J customer.
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February 2024 by YUNIET LEON PONCE
The worst place where you can rest, you lose your rest just waiting for a shower, they are unoccupied and they simply don't clean them. Very lazy people, they should change the staff and management. Terrible customer service, the worst place I have ever rested. I will not return.
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February 2024 by Aysa Soto san martin
1:15 waiting for the shower to be cleaned I had to talk to the manager to do something about it. 10 minutes later I finally have to take a bath. this place sucks, the workers treat the drivers badly all the time. The manager was courteous and polite but apparently the workers do not respect him, all the reviews talk about the same thing.
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February 2024 by Juniet Leon ponce
More than 40 minutes waiting for a shower and there are only two of us waiting and I'm still here waiting
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February 2024 by Laurel Hansmann
Pilot Flying J whats up with your employees at this location forcing customers to use the self checkout and being very rude about it? I told her i would rather not, as I needed cigarettes and to pay for parking and get my receipt. She wanted me to use self checkout for the items I had, then when done come over to a register for the parking.. say what?? There were 2 other employees behind the counter doing nothing, and she was so rude about it that I left about $70 worth of merchandise on the counter and walked out. I went across the freeway to the Loves where they don't charge for parking, nor have self checkouts. Between the merchandise, parking, and me planning on eating in the restaurant, your fine employee ran appx. $120.00 out the door, and you have to pay them to put the merchandise back. This isn't the first time and only store it's happened at and I've done this. I will from now on avoid spending my money at Pilot at all costs. If I wanted to work for Pilot, I'd put my application in.
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February 2024 by caliph7
Amazing enough caught server making coffee with old used grind coffee ?No air for tires they are cut off?What's going on pilot flying.
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February 2024 by clint eichelberger
Totally done with flying j and pilot. No customer service here anymore. Bought stuff on fuel card get customer service and anything else told to use self service check out.Not more. I may have to buy fuel at pilot because of company but I'll pay for showers and buy stuff up the street at loves or Petro that have customer service and care
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January 2024 by Серега Протасевич
Cooking a delicious lunch ? in a frying pan from pilot ?
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December 2023 by African Queen
Definitely will not being going back to this location due to the disrespectful attitude and behaviors of the guys that clean the showers. The shower attendant was very unprofessional and rude by calling me the B word and accused me of leaving shaved hair on the floor and shower. He couldn’t tell the difference between black fleece pants and black Nike sock lint so instead he tried to embarrass me and I confronted him and told him that is not hair but fleece lint. I didn’t get any help from the on-site manager and called the customer service line to file a complaint. As I was finishing my laundry I stepped to the bathroom and came back someone poured motor oil on my clean comforter and wagon. I brought this to the attention to the on-site manager and the only thing he done was to ale the bottle of motor oil from me and took a picture of the incident and said someone will call you and he walked off with out giving me anytime of solution which lead me to call back and file a second complaint. As an OTR driver I have been to many truck stops and I have never been treated this bad by employees and I will never come here again. I’m attaching a picture of my ruined bed comforter.
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October 2023 by Mr. B
I just spent $600 in diesel here, I should have went to Love's. Their customer service is from hell. I asked for return on a simple shower credit, because the shower stall was so filthy. No refund or apology, I was told this basically was my problem. Customer service from hell. You must assume their level of quality service is lacking in all departments. Don't give them your business.
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August 2023 by ALI
8/14/23 9:30am.Is this the food that a trucker deserves? TA, Petro, Pilot, Flying J and Love They should respect their customers???
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August 2023 by Christin Donahue
The manager on duty today 7/30/23 at 8:05 needs to be fired. Worst attitude ever. She wouldnt help us with a shower problem and then when we wanted to talk to a manager said she was the manager and was so rude and disrespectful still. Something needs to be done about her. We all have issues at home. She shouldn't bring it to work.
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July 2023 by Janetta Mcdonald
Over charged me for rv dumping. Sign said $5 with rewards card. Charged me $10. Told manager..said it would go on rewards balance. No such thing.
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May 2023 by Barry H
Twice I've been here, and twice it was the worst service I've ever had a a Flying Hook. Store was a mess, despite a worker wandering around looking like she's cleaning. Counter service was non existent. Had one worker look at me and another customer waiting to order pizza, then walk away. "Cleaner" looked at those of us waiting, looked around for the other worker, looked annoyed, then begrudgingly somewhat helped us. She got our pizza then referred us to the self-service kiosk. Been a truck driver for 27 years and I can't recall service this bad anywhere else. Sad this is, this level of poor service has happened twice at this location, so its obviously not a fluke. Y'all need to get some sort of management in here, because whoever is currently running the show sure isn't getting it done.
