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January 2024 by Daniel M.
Terrible service, these people who are charging (not the self checkout) told me to scan my own items, everyday this Walmart is getting worse. I've been going here for a long time. And she got mad for no reason
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January 2024 by Reba S.
This is the second time i have placed my order, the first time the lady left part of my order, but took my TP back to the store. After back and forth, they told me the order was "stuck" and canceled the order. So I placed another order (12 roll of TP), delivery for the next day. The next day around 1, I call the 1 800 number (no one answers at the store). I was told it should be delivered by 3:30, 4:15 I called back and was told the driver couldn't fit it in her car and didn't know when another driver was available. So, the canceled again. I never got a message saying the order was cancelled or my money was refunded. So once again I called back around 5. I was told then the order was not cancelled, and it should be here by 10 tonight. Still get no answer and the pickup dept. Someone did answer the front desk, so I ask for a manger. No one never answered. AND i am still waiting on Brandon ( a manger from the 1 800 line) to call me back ( its been 2 days)
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August 2023 by Shelley Manton
Door police will let you pass without a receipt if you are black...but if you are white...you are going to be harassed over 1 item not in a bag.....I think this is my last shopping at this store. Has happened multiple of times.... Walmart needs to stop this practice, especially if they insist that I check myself out.....
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May 2023 by Adam S.
I don't have the words to explain how terrible this place is. I felt like I walked into a third world country. I usually drive to Hoover even though this one is closer to me. I'd rather drive to the Walmart in Eastern Europe.
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March 2023 by Mann 205
The money center is never open, online days 6am but nobody is ever there to open it until around 9am. It's a complete head ache to wait an sometimes nobody even comes to open
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March 2023 by Emily Thatcher
No one will answer the phone. I’ve been trying to call them for the past 45 minutes. I mean, come on. And if your waiting to long it hangs up the phone. And then you have to go back and redo the thing all over again.
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October 2022 by Fred B.
I normally won't even go to this Walmart because it's such a disaster. I normally drive across town to a different one. Last night I needed 2 items. They were pretty easy to fine, a small bag of dog treats and a small can of acetone from the paint section. The dog treat section was upside down. Nothing was on the shelf with the correct price in front of it. Can't use your cell phone in there because there's no Internet connection inside Walmart. You sure can't count on somebody coming by to help you either. I did van with a wanted, then I went on over and picked up the Acitone. I thought it would be pretty simple to check myself out and leave. They don't want to self check out and three of the five check out stations was down. People were backed up waiting on the checkout station. There seem to be two people watching the checkout station but I noticed that they were busy talking on the cell phone. When I did get to the checkout station to check myself out. The machine wouldn't take any of my cards or cash. The attendant acted like I was causing him issues by asking him a question. in short and the place looks like a store in a Third World nation, things out of place, dirty floors, dirty restrooms, no customer service at all. I can drive across town and have a completely different experience at Walmart. Hopefully they will get it together But I'm thinking they're going to have to get it together without me.
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June 2022 by Brandon D.
This is by far the worst pickup experience I have ever had. I usually drive out 30 mins to another walmart before I use my own. But I decided I've give them a chance this once. I learned my lesson. I'll keep driving further out. Hour long wait for a pickup order is pathetic.
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June 2022 by Trisha B.
If I could I would give this store a half a star or less . The employees are rude , unprofessional, loud, and poorly managed . Walk through the store you find stockers listening to loud vulgar rap music without headphones, ear buds or anything else and they find it funny, ask for help and they either don't know , don't care, or just ignore you or tell you it's not their department . The cashiers that work self check out are the biggest joke of all . They are loud , more interested in their social media , who's dating who, who said what , who walked in the door , or how inconvenient it is for them to walk to the register you are currently at to do their job. Deli isn't open at all , no food on the hot bar , no meat for slicing . The meat department is totally empty . No one is trying to stock anything at all over there . Nothing is where it is supposed to be ( no there isn't a food shortage go to piggly wiggly, highlander, food giant they are fully stocked all of the time ) that is the product of lazy employees, horrible managers and people who just don't care . I think I'm gonna be taking my business else where from now on this place makes me so mad I wanna fight by the time I leave there . Buyers be ware, be prepared you might get ran out of there for looking at someone wrong , yea I seen that today while standing in self check out today 6/14/2022.
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May 2022 by Dj D.
It's not even 10 PM. There are only 3 lanes open. Those lanes are self checkout. The lines extend into the clothing sections. Although the people we encountered were nice, the customer experience sucked.
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February 2022 by James W.
Expectations being low as it is Walmart this one is awful even for the culture of the area which seems to be do such a terrible job no one goes to your place of work idk. Would recommend to go elsewhere but begrudgingly will be using due to convenience
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November 2021 by Michelle C.
Rude associates. Shelves are never stock and forget trying to ask if they have products in the back, they won't look and tell you that's all they have. The door person always makes me feel like a thief in this store. Constantly goes through my stuff in the cart and gives me that nasty looks. Money order machines constantly breakdown and they run out of water quick. Since even before the pandemic started this Walmart never has alcohol. Every other store around has alcohol, this store never has. Shelves are constant bare of products. I'm about to travel further and go to Sumiton Walmart. My husband stopped going shopping with me at this walmart because of how terrible it is. Plus, the lady that cleans the bathroom yelled at him several times even though she doesn't put a sign up that it's being cleaned. She was rude and takes ages to clean the restroom. My husband has a condition where he has to go and can not hold it. I understand you have to clean the restroom but if you're gonna take that long, have another closer option for people with medical conditions. Don't even try to call this Walmart, no one will answer and it gets worse during the holidays. They take the phone off the hook. If I could give 0 stars I would.
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January 2020 by Joe T.
The associate that I thought was the Greeter (She stated she was not the Greeter) chewed me out today for bringing my Blind dog into the store today and to never bring the dog back! I went and talked to the store managers and they said the policy is to put a blanket in the bottom of the buggy for the dog sit on and dogs are okay. They stated they would take care of the associate up front.
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January 2020 by Corey G.
Rudest associates ever, plain and simple and not to even begin on never having anything in stock or the lack of merchandise choices
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September 2019 by Lori C.
This once was a great store. The employees are rude, very few check-out lines are open the the self check-out is too slow. They were once out of bags at the self check-out. The store is not clean and boxes are everywhere. Employees hang out in front of the store which is definitely not a good look.